Supermarket Mail

[dvbuk55]

Where's the official delivery point for the supermarket? Deliver the items there, if no staff member wants to sign for anything that needs signing for, kill them items off as refused

Brave talk there SP - might take a bit of explaining to the DOM and if he doesn't support your stance and calls it wilful delay it may be a costly decision - 739 is the obvious way to go.

[janitor]

Had this with a business I used to deliver to, one of the security people insisted I took anything that needed a signature to goods in, which was a pain in the arse. I insisted that all mail goes to the delivery point, security guards office, he refused to sign, took notice left from pocket started to write it and he decided to sign. Just to cover my back told DOM, who wrote to business stating they can have the delivery point moved at a cost, they said they had no problem with present delivery point.

[Ossie From Preston]

I have a college on my walk as well with the same sort of scenario as the supermarket, I go in to the reception with the mail they take a quick look at the packets on top or recordeds/reggies etc then say "Oh these three has to go down the corridor to the Admins office" Yeah right I just walk off.

[Darren Bent]

Those staff need to learn we doesn't have the time to go to floor upstairs to get it signed or whatever. We only got about 1 or 2 minutes to deliver the stuff and move on.

[UnhappyGremlin]

Those staff need to learn we doesn't have the time to go to floor upstairs to get it signed or whatever. We only got about 1 or 2 minutes to deliver the stuff and move on.

And there is only one way they will learn, and that's the hard way. Just leave it and go.
I told one business customer, after they threatened to 'report' me for refusing to walk round delivering mail to different departments, that I am not an internal mailing service, then gave them my name, my bosses name and his phone number. Thought I was winding them up.

[TheCobra]

Exactly! All we have to do is stand or ground on this one, we are delivering to a supermarket, we take it to customer service, our job is done. Their own internal mail is up to them. Our job begins and ends by giving in the mail to the designated delivery point.

I realised after a few months in this job, that there are certain people, in certain shops, who seem to think they are above us mere postmen and who think they can order us around as if we were a shop worker in their shop. End of the day, Royal Mail is our boss, we don't have to listen to jumped up little Hitlers in shops, no matter what 'badge' they might be wearing.

[Darren Bent]

Agreed as we can't be in wrong room and be open to securtiy issues and we won't know the layout of the whole shop.