Special delivery concerns

[5plusbonusball]

I think they should have dropped the 1pm and made the product a guaranteed next day item. Like the next day tracked is probably a lot cheaper but has the same security and guarantee.
Things like festival tickets and gift vouchers aren't even expected the next day so they have to be slipped anyway.
Only urgent specials that have to get there before 1pm and where the customers will be waiting should be done urgently. Afterall my doms think d2d,s and junk have more urgency than expensive parcels .

[north london driver]

our registered fail on wednesdays onwards our manager wants to know why we fail.
under the new regime our start times were put back 1 hour as mangement said that workloads would be arriving later from our head-office and missort runs would be put back,what happened nothing.
our starts were changed under the revision all registered items for our area were put on the drivers yet was the times changed for the guaranteed service no, still 1.30pm yet drivers times are about an 2.40 finish.yet the managers dont understand or have the brains to work out if our duties would be put back our work would arrive later to the customers but now due to the failures its put the blame on the staff if we were put back to a 5.30am start the items would have a better chance of making a 1.30 time of delivery.
the agreement was brought in by royal mail and union headquaters and was voted in by the members.i know there was plenty of members who have voted against this from day one but what is the most tragic outcome out of all this is now our union has members who have lost all faith in there leadership that is from the top to bottom.

[abzyyy]

Having worked at 2 different offices I know that all D.O. Work differently. All CDV rounds(shared van) should have 2 PDAs and any HCT rounds may not need/don't do S'D or tracked items. These are left for van drivers who do your bag drops. If your office is scanning them in as delivered before you take them out you need to report it to your manger or DSM as all scannable items need to be scanned on the door step.

[dvbuk55]

Having worked at 2 different offices I know that all D.O. Work differently. All CDV rounds(shared van) should have 2 PDAs and any HCT rounds may not need/don't do S'D or tracked items. These are left for van drivers who do your bag drops. If your office is scanning them in as delivered before you take them out you need to report it to your manger or DSM as all scannable items need to be scanned on the door step.

Why would you need bag drops with an HCT?

[eastie]

Why would you need bag drops with an HCT?

Because you cant get 8 to 10 bags in a HCT, it only holds about 6 max

[dumn & dumber]

sorry to say ive not been on the forum for a while. after reading some of the comments about "special delivery concerns" it seems that there is total confusion by all, local management, posties, scanning of specials as they enter the building by your locker and the instruction given by your line manager. honestly i can't believe that a company such as royal mail can't get get something as simple as delivering specials before 1pm.

it just goes to show with incompetance at board level right down the line to senior and local management with confusion to boot, we are F****d as a company.

as an employee with only 6 years service i love my job, proud to be a postie and believe i deliver an excellent service to the people i deliver to on the street, unfortunatly recently my local manager has seen it fit to target the weaker employee's in my DO and in doing so has put undue pressure on a selected few. once i leave the delivery office i'm in my comfort zone and provide a superb service to MY customers.

kind regards

[Lincox]

Only trouble is D&D, Royal Mail management believe that service to only be worth the minimum wage.

[north london driver]

today our office was told it has the worst special delivery service in england and that the drivers fail most weeks,
i wonder how many managers have told there staff this today when we questioned our manager about the failures the classic line was could you deliver your registered first then come back to the office to confirm your items by 1.00pm.
all this could be avoided by changing our times back to pre- revision times.it just goes to show how thick our managers are they change our dutie times yet did not look at the special delivery times.

[dvbuk55]

today our office was told it has the worst special delivery service in england and that the drivers fail most weeks,
i wonder how many managers have told there staff this today when we questioned our manager about the failures the classic line was could you deliver your registered first then come back to the office to confirm your items by 1.00pm.
all this could be avoided by changing our times back to pre- revision times.it just goes to show how thick our managers are they change our dutie times yet did not look at the special delivery times.

Deliver them first? If the van is loaded with your delivery you would just break off I presume - there should be no need for failures on a big scale - every office would have a failure or two now and again. Don't you use PDAs - there's no need to confirm it's uploaded automatically.

[north london driver]

yes we use pda,s but only drivers, so all the registered items for the area are on the vans that includeds letters.
just need all these new pda,s for the walking staff then problem solved.

[dvbuk55]

yes we use pda,s but only drivers, so all the registered items for the area are on the vans that includeds letters.
just need all these new pda,s for the walking staff then problem solved.

How many specials a day are we talking here and are there no P&L teams?

[north london driver]

p/l vans take there areas (letters and packets).but since the revision all other registered items are on the vans.
we tend to fail wednesday to friday,yesterday for instance 3 mates of packets/parcels a lot of tracked items.
registered not so bad around 15-20,worst van about 60.finished at about 2 finishing time about 2.40 break at the end of
duty. firms delivery,bag drops,drivers split about 40 houses,parcels, packets,.
monday and tuesday are snips but from then on can be a nightmare and so it goes on.

[dvbuk55]

p/l vans take there areas (letters and packets).but since the revision all other registered items are on the vans.
we tend to fail wednesday to friday,yesterday for instance 3 mates of packets/parcels a lot of tracked items.
registered not so bad around 15-20,worst van about 60.finished at about 2 finishing time about 2.40 break at the end of
duty. firms delivery,bag drops,drivers split about 40 houses,parcels, packets,.
monday and tuesday are snips but from then on can be a nightmare and so it goes on.

I'm surprised your manager hasn't been sent to the gulag - if we have failures I'm in the managers office being asked why!

[Danelectro]

If your office is scanning them in as delivered before you take them out you need to report it to your manger or DSM as all scannable items need to be scanned on the door step.

yeah tell the manager,ive had plenty managers suggesting to scan as no access if your gonna be late and then rescan when you get there.

[Danelectro]

Surely it's common sense, you deliver all specials before 1pm as a priority over everything else. If that means breaking off and you can't complete elsewhere then so be it.

Surely it would have been 'common sense' to design the network and delivery times to finish at 1 0 clock.Rather than the double handling,backtracking shenanigans that pass for joint up thinking in Royal Mail,either that or a duty that can deal with the 9 o clock specials and the 'break off' specials.