whose dumping d2d s

[monkeymutha]

Our office has recently been told to deliver ALL surplus D2D. Nothing is to be sent back. DOM says decision comes from 'upstairs'.

They are lying .. end of ...........................

Yeah well I know that but what can you do huh. Can't email Moya without letting on who you are can you.....?

[POSTMAN]

Our office has recently been told to deliver ALL surplus D2D. Nothing is to be sent back. DOM says decision comes from 'upstairs'.

They are lying .. end of ...........................

Yeah well I know that but what can you do huh. Can't email Moya without letting on who you are can you.....?

You can email her without giving your name,you could always say why you won't give your name.
It will at least be flagged somewhere which is a start.

That would also apply to any situation,at least it's a start.

[fishtank]

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[Postal Postie II]

I've also noticed a disturbing tendency to find D2Ds dumped in post boxes!!!

[CharlesSpooner]

You can't also not deliver just because someone has a "no junk mail" sticker on the front door. Everyone gets one unless there is an official opt out.

As far as I'm concerned that's wrong. If there's a sign on the door clearly stating that the householder does not want unaddressed mail delivering then the items should be treated as Refused. The customer is perfectly entitled to do so.

As far as the accuracy of the number of D2D's goes I think there are problems outside of the A+ information. In the past, say I've been given 3 lots of D2D to deliver, lets call them A,B and C. I'll prep and deliver each call on my walk and find, come Saturday that I'll often be short of the number required of A, have one or two too many of B and then about 30 too many of C.

[clashcityrocker]

You can't also not deliver just because someone has a "no junk mail" sticker on the front door. Everyone gets one unless there is an official opt out.

As far as I'm concerned that's wrong. If there's a sign on the door clearly stating that the householder does not want unaddressed mail delivering then the items should be treated as Refused. The customer is perfectly entitled to do so.

You can stick to that line if you want but according to the FOI request on the matter, RM will regard failure to deliver D2D (even in the circumstance cited) as wilful delay and as such could result in dismissal.
If the customer wants to opt out, there is an official procedure for doing so.
If they wrote on their letter box they don't want any council tax letters would you uphold their request?

[fishtank]

If there's a sign on the door clearly stating that the householder does not want unaddressed mail delivering then the items should be treated as Refused.

The recipient cannot refuse mail before the point of delivery.
You should not accept "refused" mail from the recipient.
The procedure is for the customer to endorse the item and return it through the system.
It is therefore impossible to treat an as yet undelivered item as refused.

[CharlesSpooner]

You can't also not deliver just because someone has a "no junk mail" sticker on the front door. Everyone gets one unless there is an official opt out.

As far as I'm concerned that's wrong. If there's a sign on the door clearly stating that the householder does not want unaddressed mail delivering then the items should be treated as Refused. The customer is perfectly entitled to do so.

You can stick to that line if you want but according to the FOI request on the matter, RM will regard failure to deliver D2D (even in the circumstance cited) as wilful delay and as such could result in dismissal.
If the customer wants to opt out, there is an official procedure for doing so.
If they wrote on their letter box they don't want any council tax letters would you uphold their request?

I don't care what items the customer does or does not wish to refuse, Their house, their mail, their choice.

And I'm not recommending that anyone follows my lead but I will maintain that a system that states the customer has no right to refuse delivery of specific items without being made to jump through loops is wrong. Especially when the system is so poorly maintained and observed - the number of times we don't get control sheets with the opt-out information on until Wednesday is ridiculous.

FISHTANK
"You should not accept "refused" mail from the recipient.
The procedure is for the customer to endorse the item and return it through the system."

I didn't know that I'll enjoy turning my back on customers and walking off then!
I still maintain the system is wrong though

[UnhappyGremlin]

Have to agree with clash and FT, by not delivering D2Ds to such addresses, you are opening yourself up to a dismissal, and it is what they want now.
Just deliver them, and if customers complain, explain your position and advise them to opt out, contacting customer services as a start point.
It's just not worth risking your job over something so trivial.

[CharlesSpooner]

Have to agree with clash and FT, by not delivering D2Ds to such addresses, you are opening yourself up to a dismissal, and it is what they want now.
Just deliver them, and if customers complain, explain your position and advise them to opt out, contacting customer services as a start point.
It's just not worth risking your job over something so trivial.

Maybe. I just know there's going to be a situation when they hand the items back to me, I don't take them and they fall on the floor

And given some of the customers around my walk I'm risking taking a f*****g good hiding for it.

[fishtank]

Maybe. I just know there's going to be a situation when they hand the items back to me, I don't take them and they fall on the floor

And given some of the customers around my walk I'm risking taking a f*****g good hiding for it.

Obviously you would use common sense and if the customer was refusing you access to deliver them or becoming aggressive the sensible thing to do would be to return the items to the D.O. and inform management.
It's just not something I would do as routine that's all.

[oneandonly]

what's the official line with surplus d2d. I work in a mail centre, there's yorks of the stuff coming in everyday and it all gets chucked in the skip.

[watt tyler]

what's the official line with surplus d2d. I work in a mail centre, there's yorks of the stuff coming in everyday and it all gets chucked in the skip.

same here, we've got a skip specifically for them.

[97gaz]

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[97gaz]

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