special delivery

[chrisj]

The problem is that some people like to collect their Special before leaving and then incorporate the specials (esp letters) into the mail. There is always going to be a risk that it might be delivered even if the letter was turned or marked with pen; with the amount of d2ds and/or sheers numbers of letters in some cases, it is easy to miss 'a special' in that way.

Myself & my loop partner always place a blank P739 card in front of the registered item if it's small enough to be incorporated into a bundle; same with tracked/recorded/signed for items that don't necessarily have the orange flash to alert you that the item requires a signature. Simple but effective .

I use the same system that you mentioned above when I work with folks (usually FT and long-term posties) that collect the Specials&Tracked and bring it to be incorporated into the mail.

Some people cannot be told or asked to do something that is SIMPLE and reasonable. The people I work with tends to ridicule the use of the P739 as a marker and visible clue... Some always takes the 'mick' when you ask them to turn or mark for the packets. It takes a few seconds and saves time afterwards but some claims its for beginners

I like to collect my Specials last and on the way out. I suppose that should be the standard because Special might go missing (even stolen) if put in general mail before bagging up.

Anyways, the problem is that people will not do the reasonable thing or even follow guidelines - some always know better...

[Dumpys Rusty Nuts]

by chrisj » Sat Mar 02, 2013 11:13 pm

I think I get it! It was a letter on your partner's walk.round but it was on a loop that you deliver (regularly). The fault is still yours for delivering it.

The problem is that some people like to collect their Special before leaving and then incorporate the specials (esp letters) into the mail. There is always going to be a risk that it might be delivered even if the letter was turned or marked with pen; with the amount of d2ds and/or sheers numbers of letters in some cases, it is easy to miss 'a special' in that way.

For me, the problem is working with other people that choose to do things the wrong way (IMO). Specials and Tracks should always be separated and worked from a tray/box as you go along. Given that you are likely going to be delivering someone else's prepped mail, it is easy to miss things. In some cases, it is forgetting that a special letter is there until way past 1.00pm.

I work with some oldies that seems to do this - annoying but we all have to work together...
Chris j, you are Mr Perfect, you obviously never make mistakes,it must be so hard working with the OLDIES, ever smelt coffee

[andypandy_750]

Thank you for all your replies.

[chrisj]

Dumpsy. your reply is the usual and typical response. Ask a partner to, please turn or mark for the packets, you get a reply, I don't mark for packets! Its not about them and it only takes a few minutes. Instead they want to tell me what packets I have as if I am going to try to memorise the packets placings (never happens with a fellow part-time; not at my place)

Where is being perfect mentioned. If someone has a good idea and one that avoids mistakes, why not adopt it... Your kinda of response is exactly the reason why I keep mentioning oldies. Some will never change or adopt - even the simplest things.

I am not perfect. I just try to do the job properly and avoid unnecessary mistakes.

Someone suggested the use of the Red Cards to mark packets, I adopted it cos I think it is a good idea; regardless of how long the person had been at RM. Simples!

[arnold cheshire]

Thank you for all your replies.

what happened then ?

[Anonymouse]

I did this before but nothing came of it. Told the manager when i got back but he said it was fine and that was that.
I even wrote out a p739 and put both the slip and SD letter through the door

[andypandy_750]

I was told it would be fine unless the customer complained,if they do it will be a warning.

[north london driver]

I was told it would be fine unless the customer complained,if they do it will be a warning.

all these new ideas on registered, bring back the pink slips you could not beat them.

[krussel]

I was told it would be fine unless the customer complained,if they do it will be a warning.

all these new ideas on registered, bring back the pink slips you could not beat them.

Yeah those were the days till it rained of course and then you handed in a mass of pulp

[north london driver]

I was told it would be fine unless the customer complained,if they do it will be a warning.

all these new ideas on registered, bring back the pink slips you could not beat them.

Yeah those were the days till it rained of course and then you handed in a mass of pulp

or the orange books for the recordeds + the data post paperwork never gave the right copys to the p.h.g or customer ( bloody drivers).

[Barbel]

The driver I'm with at the moment isn't fussed or in any rush to get a special delivered by 1. If it is late he doesn't scan in on the PDA and gets them to sign a slip instead. Yet other drivers I've been with make a point of delivering it before 1 if we know we're not going to get to that address in time. I don't feel comfortable with delivering them past 1 if I've signed for it, but as I'm not the driver and I'm fairly new I don't feel I can really argue with him.

[Zootsuit]

The customer has paid for guaranteed delivery by 1300. If not delivered by 1300 the customer can make a financial claim against Royal Mail.

Why don't we just do what we are supposed to do? If the person who signed for the special had to pay the compensation for late delivery the specials would be delivered on time so why not do it properly all the time? It might be difficult on occasion but it can be done.

Don't be a lazy unprofessional slob - do your job!

[Lincox]

I do agree that specials should be delivered by 1pm. However Royal Mail do nothing to assist by changing start times, making it very difficult if not impossible if you have specials at each end of the delivery if you have not had a delivery methods change.

[clashcityrocker]

I do agree that specials should be delivered by 1pm. However Royal Mail do nothing to assist by changing start times, making it very difficult if not impossible if you have specials at each end of the delivery if you have not had a delivery methods change.

Don't you just hand them back to the locker and tell them you won't be there by 1pm.
And then they go with a driver.
If offices are routinely failing them, at some point someone is going to get their baws booted.