How do you deal with your floaters mistakes?

[IloveMYredTROLLEY!]

Why are saying you will deal with it? You are not a manager, you simply tell complaining customer that it was not you (if that was the case) and say someone else covers your standard days off, holiday and annual leave.

It could be worse, you could be assigned to a walk where one OPG does things by the book and the other cuts corners including breaking the SSOW security protocol (leaving mail in a locked up HCT unattended for >2mins in a "high risk area" for example). The one then doing the job properly then gets regular "performance issue" accusations thrown at them by lino because the cutter finishes the whole round early while the other cuts off and still has no certainty of finishing in time.

[DaveF14]

Yes you know it wasnt yourself but its the feeling of embarrassment and annoyed that your cover made the mistake before you and you are the one getting the grief, until you explain it wasnt yourself and that you will deal with the letter in question.

I think you need to grow a thicker skin.
If i felt embarrassed for every mistake Royal Mail made i wouldn't show face on the street again.
Explain,give them the number of customer services if need be,avoid getting into any argument and move on.
If you are a duty holder and make very few mistakes your customers will know that.
Don't get involved in slagging off a colleague,it's very petty and can be hazardous to your own employment security.

I do agree with a few things that your saying Fish but I am sorry for taking pride in my job and gutted that Royal mail employees dont all feel the same.

[fishtank]

I am sorry for taking pride in my job.

Nothing wrong with that.
What others do is not worth losing any sleep over because there's nothing you can do to affect it and if you let it bother you too much you'll end up in a fight with the floater which could end badly for you...and your customers.

[RedBagMan]

You could always work your day off

[Judgee]

So you don't make many mistakes? Perhaps your floater has to put up with people complaining about you when he covers your walk, only he doesn't mention it to you because he realises how ridiculous it is.

No one is perfect, we all make mistakes and we all think we make less mistakes than others. If this is all you have to worry about then you are indeed a very lucky person!

Do your job and go home. Let your work mates do the same!

[WornOutPosty]

I float and find mistakes from the regulars (and probably they find mistakes from me) - I don't care though, just get on with my job till my finish time then go home and enjoy myself. I wouldn't waste my energy trying to 'deal with the mistake' as that's down to management if the customer complains - which they 99% of the time don't.

[spoodoo]

Dave try and do a floaters job ,they have a lot to put up with ,,,

[Stella102]

came back yesterday looked in the back of the van found a bag with a coat in it on closer inspection found 2 large bundles off letter which he had left dated over a week ago , did the sensible thing and just put it back in the system , why drop a fellow worker in the s**t !!! although a lot of my fellow workers would have .

you could get done for wilful delay matey

[scoobydo79]

came back yesterday looked in the back of the van found a bag with a coat in it on closer inspection found 2 large bundles off letter which he had left dated over a week ago , did the sensible thing and just put it back in the system , why drop a fellow worker in the s**t !!! although a lot of my fellow workers would have .

A rare mistake is one thing.Two large bundles delayed over a week is something else.This guy needs His arse kicked for that.He owes You big time for this one

[dvbuk55]

Why do you even care? Everybody makes mistakes, you make mistakes so why do you think it's fair to constantly single one person out ?

I care because I take pride in my job and like to give the customer a good reliable service. You might not. We all make mistakes but I very rarely mis deliver. Why should I deal with other peoples mistakes?

Because you like to give your customer a good service. I presume you've had a word with him?

[maisymoo04]

DAve why don't u apply to be come a world class mail champion

[Dumpys Rusty Nuts]

Dave, how do you know you very rarely make mistakes

[dvbuk55]

DAve why don't u apply to be come a world class mail champion

Erm hang on a mo - that's my job in prospect. There was one in Crawley but it's a bit of a commute for me.

[maisymoo04]

Don't have a naughty room do they dv

[dvbuk55]

Don't have a naughty room do they dv

Hasn't everywhere got one? I must say I've survived on this forum longer than most.