Royal Mail DMO down on busiest day of year

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10/12/2012 at 10:56


12.05hrs Edited to add:Despatch Manager is back online
Royal Mail spokeswoman Akudo Ike said:

“Royal Mail is sorry that technical issues meant that our online shipping tool, Despatch Manager Online, was unavailable to customers for about an hour earlier today. We worked hard to resolve the issue as quickly as possible and have now restored the online application. We would like to sincerely apologise to customers for any inconvenience this has caused.”

Original Story

On what’s possibly the busiest day of the year for shipping, Royal Mail Despatch Manager Online has gone down.

Despatch Manager Online is the online solution Royal Mail provide for large merchants to ship products and purchase postage. Any retailer who uses Royal Mail Tracked services or similar is likely to use it. As well as giving access to provides access to address verification it’s also the software which prints out the “stamp” for a variety of Royal Mail services including Royal Mail Tracked Services, Special Delivery, 1st/2nd Class Recorded Signed For as well as International Signed For and Airsure.

Currently we don’t know how long the service will be down for, so the only advice we can give if you’ve got parcels piling up to post is start shipping those going by courier services first. The chances are that Royal Mail will get the services back up and running soon, but be prepared for a couple of hours when you can’t despatch products due to be posted by mail today.

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Every year it's something.