Consumer Focus comments on RMs latest QofS figures

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Consumer Focus comments on Royal Mail’s latest Quality of Service figures

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Commenting on Royal Mail’s latest Quality of Service figures, Robert Hammond, Director of Postal Policy at Consumer Focus said:

‘We welcome these figures. Overall Royal Mail performed well against it targets only missing First Class deliveries by a fraction of one per cent. Given the considerable challenges posed by flooding in some areas caused by heavy rain and the disruption to London due to the Olympics these are pleasing figures.

‘Numbers of complaints about P739 cards, which are left with people if they are not home when the postman calls, have been falling steadily since 2010. However, the increase in the last quarter suggests this is an area in which Royal Mail needs to continue to pay attention.’