Brian Thorley, operations and product
specification manager
Under no circumstances should a P739 card be delivered without the postman or woman actually having the item with them.
If it is not possible to deliver an item or P739 card to a building where access is governed by a controlled entry system (such as time locks), a completed P739 card must be attached to the item, the item and P739 returned to the delivery office and a P4306 label added to the item.
You must attempt to deliver the item on each following working day (maximum 18-day period). On every occasion,the item must be taken out with the completed P739 card. If it can’t be delivered, you don’t have to complete a further P739 for every delivery attempt of the same item, but the P4306 label must be updated each day.
If and when the item can be delivered, the P739 card must be taken off the item, returned to the delivery office and destroyed.
However, if access to the building is possible but no one is available at the actual address, then the P739 card bearing the initial delivery attempt date must be delivered and the item returned to the delivery office as normal to await the addressee’s collection.