LTB:Employee Opinion Survey

[POSTMAN]

TO: ALL BRANCHES WITH POSTAL MEMBERS




Dear Colleague

Employee Opinion Survey

The Union has been copied Courier Specials (attached) highlighting the Royal Mail Opinion Survey results that are being sent out to home addresses this week.

The PEC received a presentation on the Opinion Survey results from Royal Mail and IPSOS Mori at its meeting earlier this week. The results of the survey are of interest, particularly in view of the high return rate (69%). Even more important is how Royal Mail intends to use them. It is clear that Royal Mail sees the survey as an important tool in improving employee engagement. The company is making results available to all managers via a computer interface provided by IPSOS Mori known as Archway. Managers are tasked with discussing results with their team and developing unit action plans “in conjunction with the team” which are expected to be uploaded to Archway by the end of August. These plans should then be regularly reviewed and updated.

By the end of September a corporate action plan and centrally driven actions are to be communicated.

The next survey is due to be undertaken in March 2013.

It is clear that this is a major and ongoing initiative. The Union has requested a more detailed breakdown of results, by grade, gender, ethnicity, function and region. We are seeking the involvement of our Divisional, Area and Unit Reps in discussion of the results for their parts of the business and the involvement of Reps in discussing and developing unit action plans.

It is clear that whilst there has been improvement in some results measured against a smaller snapshot survey undertaken in 2011, results in many important areas are poorer than the UK large organisation norm and in some cases significantly below the global postal norm.






The Union should welcome genuine attempts to improve employee perception of life at work and the extent to which the company values their contribution – the only way sustained improvement can be achieved is by genuinely responding to employee concerns. A major priority for the Union is improving employee relations and if taken forward with genuine CWU involvement we believe this initiative can compliment the work being done through the improving relationships project and the review of personnel procedures being undertaken in line with the Business Transformation Agreement.

Branches will be kept advised of further developments.

Yours sincerely



Ray Ellis
Acting Deputy General Secretary (P)

Your view.pdf

[General Mannerheim]

What a crock of s**t!
The only `improving` relationship is between the managers and the union so that we now have a two tier managemental system,if the managers can't deal with some strong willed postie then they get their lapdogs to have a go,what a crock of shite,I'm not f***ing interested if Billy Boy and co backslapping the turds at the top but I certainly don't want my local reps and area doing the same.

[dvbuk55]

Even more plans of action, with even more union involvement - BUT we have had the BT 2010 agreement for 2 years and more, there are a helluva lot of problems to be resolved not least of all getting the delivery methods across the whole of RM. As it stands there is an increasing discrepancy between various areas and even offices because there is no cohesive plan to get these things rolling.

I heard a rumour today that there has been a survey of customers which has been finalised and from which RM has surmised that customers would be agreeable to a 4 day delivery!!!!!!! Now how true that is I don't know but there are also moves afoot to simplify the SD, Recorded and tracked system - which has been on the cards for some time but it is apparently about to be fast tracked - so going by the time it's taking to get BT2010 finalised it will be in just in time for Xmas........2030.

[Lincox]

Does Ray Ellis and Co really need to have an opinion poll to know that Royal Mail Managers nationwide are bullying and harassing postmen/women, and even more important they have done f..k all about it.

[Blackjack]

It's March 2013.
I work in Glasgow Mail Centre, are we as employees allowed to take our EOS home to fill them in as Moya says in our own time.

[fishtank]

It's March 2013.
I work in Glasgow Mail Centre, are we as employees allowed to take our EOS home to fill them in as Moya says in our own time.

Yes.

[fishtank]

Does Ray Ellis and Co really need to have an opinion poll to know that Royal Mail Managers nationwide are bullying and harassing postmen/women, and even more important they have done f..k all about it.

Very spooky Lincox considering this was last year....

The Union should welcome genuine attempts to improve employee perception of life at work and the extent to which the company values their contribution

Funny.
In a not very funny way.