Applying for a job with Royal Mail - what a performance!

[peterki]

I have been attempting to contact Royal Mail re a job application which I completed online.

I have received a text message inviting me for interview and suggesting that I check my emails for instructions to progress the interview.

However I have not received such an email and on attempting to access my online application - it does not allow me access - I have requested a change of password for which it states that I will be sent an email: no such email has arrived.

Having contacted: 1) Customer Service by telephone, then referred to 2) Website helpdesk - I was finally given the following contact details:
hsrc_rrf@royalmail.com

Unfortunately, I keep receiving a ‘non-delivery’ notification – so yet another route of communication seems not to be working!

A further call to one of the contact numbers eventually resulted in me being offered another email address:
Recruitment_Support@royalmail.com
Surprise, surprise – I received the following response:
“Unfortunately this service is no longer available. Please refer to our website and Job FAQs.”

Is it too much to expect that somebody can make a personal intervention in this matter? - it certainly seems to be!

Can anybody offer any advice in order that I might be able to finalise the intreview process.

Increasingly frustrated

Peter Kirwin

[POSTMAN]

This seems to be the norm,try this number...
0114 2418890

[peterki]

Thanks Postman

I have tried that number too

I also contacted the Angard agency - but the reference of the job I have applied for begins with RML - so it is a direct Royal Mail appointment

no luck there then either

I have just drafted a letter to Royal Mail HO detailing my predicament - here's hoping

The job will probably be gone by now!

PK

[AJ1987]

I had problems with receiving emails from royal mail too, have noo idea what the issue was. Also had a problem logging on to the "my application" section of the website but then for some reason it suddenly decided to work and from there I was able to view the emails I'd apparently been sent by rm

[BillyPosty]

If you think thats a disorganised palava you wait until you start working for them. Anyone would think they were a communications company

[Felix444]

There was a typo in the email address above, the correct address is for Royal Mail HR so is:
HRSC_RRF@royalmail.com.
I hope that helps.
Felix