Olympic ticket deliveries set to cause collection headache

[TrueBlueTerrier]

http://www.guardian.co.uk/sport/2012/ja ... sfeed=true" onclick="window.open(this.href);return false;

Olympic and Paralympic spectators could face long queues at post office collection offices to pick up their tickets, following a decision to send them out via secure delivery.

In an email sent to all ticket buyers asking them to check their contact details are up-to-date, the London 2012 ticketing team says the address to which tickets will be delivered must match the billing address at which the buyer's Visa card is registered – their home address – and must be signed for on delivery.

The ticketing team says that given the huge number of tickets being sent out – 10.8m for both games – it will be impossible to make sure they all arrive on a Saturday when more people are likely to be in.

This means many buyers will have to make arrangements to have them delivered a second time when they are at home, redirected to their local post office for a charge of £1.50, or collect them from their local delivery office.

Many ticketing websites let consumers choose an alternative address to which goods can be sent to – such as their work address – if they know they are unlikely to be at home when the delivery is made. But a spokesman for the Olympic authority said: "The tickets are valuable and people have gone to a lot of time and trouble to buy them, so we want to make sure they get them."

Royal Mail keeps undelivered mail at its delivery offices for 18 days before returning the item to the sender, or if there is no return address to the National Returns Centre in Belfast.

The tickets are expected to be sent out in early summer, giving buyers several weeks before the Games start to track their purchases down.

Those who have moved house since buying their tickets have until midday on 3 February to update their accounts. To change contact details they must login to their online ticketing account and select "Update your profile" from the "My account" page.

Those who have entered their names incorrectly or have changed their names legally by deed poll or because they have married will need to contact the London 2012 ticketing team via the link in the email.

This will take them to a blank box on the questions page of the official Olympic website where they should give their ticketing account number, their name as it currently appears on their account, and attach a copy of their marriage certificate or deed poll documents clearly showing their current name and the name they wish to have on their account.

Alternatively, they can send their request and documentation to London 2012 Ticketing team, PO Box 798, Manchester M60 1WU to arrive before midday on 6 February.

[TeeferTiger]

[Lounge Lizard]

10,800,000 tickets being sent out by Recorded Delivery

[DGP1]

10,800,000 tickets being sent out by Recorded Delivery

[REDLETTER]

10,800,000 tickets being sent out by Recorded Delivery

Will pay for some directors bonus!

[unome]

10,800,000 tickets being sent out by Recorded Delivery

Special Delivery and if I've read it correctly possibly Saturday Guaranteed

[POSTMAN]

Just one question,how the feck are we gonna manage!

[DGP1]

Just one question,how the feck are we gonna manage!

8 hours at a time but then I don't expect NI to have many of them, mainly be a London thingy.

[POSTMAN]

Just one question,how the feck are we gonna manage!

8 hours at a time but then I don't expect NI to have many of them, mainly be a London thingy.

Not going over 2hrs outdoor work I tells ya.

[DGP1]

Just one question,how the feck are we gonna manage!

8 hours at a time but then I don't expect NI to have many of them, mainly be a London thingy.

Not going over 2hrs outdoor work I tells ya.

Damn you London

[SpacePhoenix]

Just one question,how the feck are we gonna manage!

Probably better then the PDAs and LDTs, the batteries for both systems have reached a point where your lucky to get an hour out of them at times. Some MCs (and probably some DOs as well) may well have to have someone scanning just Olympic tickets alone the night they come through

[PhilthyPhil]

It just says 'secure carrier', it might not be RM, or it might be several different couriers. Either way they will probably be sent out over a few weeks anyway.

[doorstepped]

sounds like most will be sent out on Saturdays to make sure most people are in, not many courier firms work saturdays.

could be tracked signed for at a guess, so everyone knows where they are.

[postman1979]

10,800,000 tickets being sent out by Recorded Delivery

Ticketmaster don't use RD only SD and 1st Class and only post from Manchester. We are doomed!

[POSTMAN]

It is us.

https://www.myroyalmail.com/mrm/appnews ... aspx?i=520" onclick="window.open(this.href);return false;

We strike Olympic gold

Saturday 28 January

We're proud we will be delivering the tickets for the London 2012 Olympic and Paralympic Games.

Following a media report today, we've issued a statement about all the options we’ll give customers if they are not at home when we try to deliver.

Mark Thomson, Royal Mail's Olympics director, says: ‘We are honoured to have been chosen to deliver the tickets for the London 2012 Olympic and Paralympic Games.

‘We have one of the highest service standards in Europe, and are looking forward to delivering a good service for Olympics ticket holders.

Delivery options
'Where delivery cannot be achieved because no one is at home, there are a number of options for customers to choose from.

‘These include redelivery, or the option to collect the item from our unrivalled network of delivery offices and post office branches.

‘Access to our network of 11,400 pick up points - many of which are post offices - provides unparalleled convenience for customers.

‘The vast majority of people live within one mile of their local post office.’