That deliver to a neighbour thing

[POSTMAN]

30 September

Postcomm agrees to changes to Royal Mail’s terms and conditions and to a Delivery to Neighbour Trial

Postcomm has today published its decisions on three applications made by Royal Mail in June and July 2011 to change the company’s terms and conditions and to trial a change in its delivery practices. Royal Mail considers that these initiatives will bring its business more in line with other operators and reflect changes within the postal market.



(1) Decision on Royal Mail applications to change its terms and conditions



Postcomm broadly accepts Royal Mail’s application to change the terms and conditions of its regulated business, amending its compensation arrangements for lost and damaged items and aligning the retention periods for undeliverable items that are held at Royal Mail delivery offices.



The only substantive change from Royal Mail’s original proposals is that the time limit for claiming compensation for loss or damage in relation to Scheme services and other services where the right to compensation remains, will be 80 calendar days from the date of posting, rather than the 60 days originally proposed by Royal Mail.



Royal Mail will now need to give customers three months’ notice of the changes and the changes will not apply to items posted before the end of the months’ notice period.



(2) Postcomm decision on Royal Mail’s application to run a delivery to neighbour trial



Postcomm agrees that Royal Mail should be permitted to conduct a trial of the delivery of postal items to a neighbour where they cannot be delivered to an absent addressee because a signature is required or the item is too big to put through the letterbox. Our decision has been taken subject to a number of conditions, in particular that:

Recipients may choose to opt out of the trial and will see no change to their normal delivery service
Royal Mail will commence a communications campaign at least one month prior to the start of the trial to ensure, as far as is practical, that customers in the trial areas are aware of the trial.
The right to compensation for loss and damage in relation to items delivered in trial areas will remain the same as for items delivered in the rest of the UK
We have also agreed that the formal notification required to the regulator and Consumer Focus of any change to terms and conditions required for the purposes of the trial can be made not less than one month, rather than three months, before the changes take effect.



The consultation responses and decision documents can be accessed here...
http://www.psc.gov.uk/consultations/roy ... s/decision" onclick="window.open(this.href);return false;

[not me]

as I have said before
given we have all these computer designed duties
where is the time appearing from for going round neighbours?