MP Criticises RM Performance as Extremely Disappointing

[TrueBlueTerrier]

MP Criticises Royal Mail Performance as ‘Extremely Disappointing’ http://dundeesnp.org/?p=2387" onclick="window.open(this.href);return false;

MP Stewart Hosie today responded to publication of the latest Royal Mail Quality of Service Report and said: “It’s disappointing to see DD postcode areas still at the bottom of the heap in yet another quarterly Performance Report, particularly since bad weather cannot be blamed for it this time.

“For the first quarter of the 2011-12 financial year, from 21st March to 5th June, DD postcodes area which include Monifieth and Carnoustie has the lowest performing delivery target figures across mainland Scotland.

“I have today written to Iain McKay, Director of Scottish Affairs at Royal Mail looking for further information as to why this is the case. I note that he has claimed that the Icelandic volcanic eruption in May which disrupted some air schedules and severe winds at around the same time affected their delivery performance.

“We know that Dundee East was hammered by the introduction of an untried new system during a prolonged period of particularly bad weather at the beginning of the year but it is frustrating that we are still experiencing poor service now, in the summer.

“In this first quarter of the new year, for March, April, May and June, when you would expect a better performance, due to the new system finally bedding in and the better weather, Dundee is still bottom of the league, still significantly below other mainland areas.

“I know that Royal Mail have been working hard to improve in Dundee but this Report shows little evidence of it so far, which is extremely disappointing.

“In my letter to Iain Mackay today, I have also asked him to provide me with details of what contingency plans Royal Mail has in place for any deterioration in weather during the winter months.

“We dealt with hundreds of complaints from October until January and we are still taking up individual complaints on behalf of constituents . We have written and held meetings with the Royal Mail on the Way Forward system and its proposed roll-out in Dundee West and indeed its future within the Royal Mail network, but little seems to be happening and we will soon be in the onset of a new winter.”

[wayoutman]

“In my letter to Iain Mackay today, I have also asked him to provide me with details of what contingency plans Royal Mail has in place for any deterioration in weather during the winter months.


even if it doesnt drop below 10 degrees throughout december and it happens to be the driest since records began mail will still fail over the xmas period.

with staffing the way it is (down on last year and no sign of any change there) we dont have a chance

[maisymoo04]

you should get good posties then instead of ones that cant do the job