NVQ / Certificate in Customer Service

[human1]

This course is mostly design for Callers Office staff and run by SWA ( Steve Walker Assos.). I you are doing it , how are you getting on ? Last date to hand in the " project " is 22nd July. Do you find it useful and helpful for Callers Office staff?

[dvbuk55]

Does it include unarmed combat?

[Lounge Lizard]

N V Q

[POSTMAN]

Not interested,now if i got an ology!

[dvbuk55]

Not interested,now if i got an ology!

Granted - codology

[Stormproof]

Not interested,now if i got an ology!

[human1]

Very useful course, teach you how to treat customers on counter of callers office with :

(1) Respect
(2) Courtsey
(3) Without loosing temper
(4) Solving problem
(5) Helping them
(6) Making written and verbal communication effective
(7) Improve active listening
(8) Clear, concise and positive approach toward customer need
(9) Managing angery customer
(10) Showing professionalism on the counter when attending customer.

This course teaches Callers Office staff all these above mentioned point. This is the best thing RM done with this Steve Waler Assos.

[Stormproof]

(11) Not reacting when a customer calls you a C**t, Jobsworth, Arsehole etc
(12) Realising that you are getting depressed and get yourself off to the Drs.

[human1]

Doesn't matter what the customr call you ....... You will have to say in the end " have a nice day sir/madam " and with respect and politeness.
Thats what this course teaches .... After doing this course my attitude towards customer has changed up to 90% . I would suggest to Royal Mail to make this course "compulsory" for ALL caller office staff . Yes, this course is that good.

[Stormproof]

I spent 4 years in the Callers Office of a big town. I did'nt need a bit of paper to prove I could do my job, all I needed was a manager to actually be bothered to see all the crap we have to deal with on a daily basis

[Lounge Lizard]

Doesn't matter what the customr call you ....... You will have to say in the end " have a nice day sir/madam " and with respect and politeness.
Thats what this course teaches .... After doing this course my attitude towards customer has changed up to 90% . I would suggest to Royal Mail to make this course "compulsory" for ALL caller office staff . Yes, this course is that good.

What has society got to when staff have to go on a course to be told to treat customers with respect and politeness ?

[human1]

Ok Ok .... On this forum ..... is there anybody else doing this course?..... Or am I not ONLY one?

[POSTMAN]

Ok Ok .... On this forum ..... is there anybody else doing this course?..... Or am I not ONLY one?

If our members are embarrassed,they can of course use the PM feature.

PS:Cheers Storm.

[dvbuk55]

I've never heard of this course and I was in the callers a fair while.............I always relied on my natural good manners.......of course you always have the off day when you really couldn't give a crap...............usually Monday to Friday in my case.

Of course then we actually recorded every parcel 739'd, it's disposal i.e. Redel, Returned etc so if a customer came in we always knew if we had it and where it was. Bit different now of course when a parcel is "difficult" to find the postman always says he's brought it back even if it is subsequently found two days later behind the passenger seat of a van.

[fishtank]

Very useful course, teach you how to treat customers on counter of callers office with :

(2) Courtsey

That's taking it a bit far isn't it?