Official figures show Crewe had worst postal service

[TrueBlueTerrier]

Official figures show Crewe had worst postal service in mainland Britain last year

http://www.crewechronicle.co.uk/crewe-n ... -28797180/" onclick="window.open(this.href);return false;


CREWE had the worst postal service in mainland Britain over an entire year – according to Royal Mail’s own report.

Figures just released reveal between March 2010 and March this year, an average of 85.4% of first class post in the CW postcode area reached its destination the next day, compared to a national average of 93%.

Only the remote Scottish island regions of Hebrides and Lerwick came off worse.

The figures have come as no shock to union bosses who had always argued the closure of the Crewe sorting office and implementation of new working practices would have a devastating effect on the town.




A union source said: "There was no doubt there was going to be an impact with the mail centre closure. We warned Royal Mail. Coupled with new delivery methods, which are very stressful because of the way they were implemented, it was obvious Royal Mail would struggle."

The company says the conditions were challenging given ‘the worst weather in living memory’ and the ‘operational changes’ at the Crewe delivery office last year, and says if exceptional conditions are taken into account then 87.4% was delivered in Crewe.

It claims the introduction of new collection and delivery practices will help improve the statistics.

But Royal Mail workers fear the poor service could be repeated in Crewe.

"The new system was based on quiet weeks so when we get to busy periods we could see the same sort of problems again," said the union spokesman.

Although there was a slight improvement in delivery rates over the last quarter (January to March), they are still considerably worse than this time last year.

It is residents and businesses in Crewe who have had to bear the brunt of the ‘unacceptable service’ over the last year.

South Cheshire Chamber of Commerce manager Paul Colman said: "The Chamber received many complaints from its members during this period and the disappointing results come as no surprise.

"Businesses rely heavily on the Royal Mail service and any delays in receiving cheques through the post can cause enormous cashflow problems, specifically for small businesses.

"However, we’ve not received any complaints recently, so we hope the delays in the postal service from Royal Mail have now been rectified."

MP Edward Timpson was also disappointed with the figures and said: "This represents a period of unacceptable service by Royal Mail locally, as I have been quick to point out to them at regular intervals.

"However, it’s historical data, and I very much hope the drastically reduced number of complaints that I receive about the Royal Mail is representative of an overall improvement in service. Time will tell.In the meantime, constituents should contact me if they have concerns."

Royal Mail’s North West regional operations director Steve Leach said: "Royal Mail is currently undertaking one of the largest transformations in UK industry. The implementation of these changes is challenging and we’re learning some valuable lessons."

He added Royal Mail was "committed to delivering a high quality to all customers in this area", and said: "We’re sorry for any difficulties experienced by our customers."

[pants123]

Royal Mail’s North West regional operations director Steve Leach said: "Royal Mail is currently undertaking one of the largest transformations in UK industry. The implementation of these changes is challenging and we’re learning some valuable lessons."

DON'T YOU JUST GET SICK OF ROYAL MAIL UPPER MANAGEMENT SAYING THE SAME OLD THING, TRANSFOMATION AND MODERNIZATION,, THEY BEEN DOING THIS FOR OVER TEN YEARS, AND THEY ARE STILL DOING IT.. BUT IT'S NOT,, IT'S CUT BACKS, SAVING MONEY, FLOGGING DELIVERY STAFF, POSTIES DOING THE WORK OF 2 PEOPLE.. AND THEN YOU HAVE THESE DIRECTORS COVERING ALL THIS UP WITH FALSE STATEMENTS, TRANSFORMATION....... THEY ARE JUST BLATANT LYIERS, LIKE ALL MP'S THEY JUST LYE...

[DGP1]

I'm sure a lot of offices out there are disappointed that they've not come top

[BT2010]

i would have put my money on dundee east......


perhaps its not as bad up there as they make out

[maisymoo04]

our office is up there its f@@@ great in our place got the methods in everyone great,loads off bantter.saving hours had all our money due to us for implementation of the p and l.just got to get on with it .put it this way all vans our back parked up by 2 oclock.and the planner was a nob but he must of got something right

[red1968]

On BBC website now..

http://www.bbc.co.uk/news/uk-england-13640500" onclick="window.open(this.href);return false;

[barbario]

Don't you just love it when a plan comes together.