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Abusive customers

Postal workers discussion forum. Discuss the day to day life in a Blue Shirt.
brothermagrew
Posts: 3015
Joined: 06 Aug 2007, 16:38
Gender: Male
Location: Shares a border with England to the south.

Re: Abusive customers

Post by brothermagrew »

POSTMAN wrote:
adiemanc wrote:I am a DOM, have managed in some of the most difficult parts of the country, if this is an issue within a unit then there is a standard brief, however, in my own personal view, it is a managers responsibility to contact or visit the abusive customer and inform them of the implications of abusing RM staff
Any chance you could possibly post the relevant docs up.
Brother POSTMAN I would hazard a guess that the standard brief referred to by the DOM is the relevant detail in which I provided a link to in my posting.
"Today’s workplace has become heartless and soulless. Employees are seen as units of labour, automatons, functionaries, objects for achieving designated tasks, and as costs to be minimised."
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