Customer Request

[SpacePhoenix]

As far as RM is concerned for them their "customers" are always the person/company sending the items.

[RTP]

if collection offices are jam packed maybe there is an argument for larger collection offices and who knows...maybe more jobs.

You know as well as I do that ain't gonna happen.

[fishtank]

Receiving customers will also at times be sending customers and if they've seen their arse with something so petty as this, are likely to look elsewhere when it comes to them sending items, don't you think, or am I missing something here?

When people send something through the post the only thing that is important to them is that it gets there safely.
They do not give a flying f**k whether the recipient has to go and collect it from an office...they want to be 100% sure it won't "disappear".

[fishtank]

Joint Royal Mail and CWU Brief for;
Safeguarding the Mail (Mail Integrity)


The purpose of this brief is to seek your help to safeguard our mail to maintain customer confidence in our business.

You will be aware from recent press coverage that Postcomm (our postal regulator) fined Royal Mail £9.62 million for failing to “minimise exposure of mail to the risk of loss, theft, damage and or interference of mail”.

We believe there is no justification for imposing this financial penalty. Our track record on safeguarding mail is very good. We deliver 22 billion items a year 99.93% of which arrives safely. Imposing a fine is inappropriate and could have a demotivating effect on the business and the individuals who have worked to deliver such high standards of service to our customers.

There is a risk that this bad publicity will undermine our customers’ confidence in Royal Mail. We cannot afford this given that the postal market is now open to full competition. We need everyone, everywhere, everyday to do everything they can to ensure we minimise the risk of loss, theft, damage and interference of mail.

The purpose of this brief is to
• Explain what you can do as an individual to help safeguard the mail and improve customer confidence
• Seek your input to identify issues that may prevent us from safeguarding mail so we can minimise the risks.

Everyday mails integrity means we must:
(a) Ensure valuable items are locked in the security box contained in the vehicle.
(b) Ensure all mail stored in the rear of the vehicle is out of sight.
(c) Lock vehicle doors and windows when the vehicle is unattended.
(d) Use the ABC equipment where in operation.
(e) Swipe the barcode where this is in operation to confirm the box has been emptied, when collecting from mail boxes
(f) Perform all due collections to the specification and never before the displayed time on the plate and changing the tab on the last collection.
(g) Ensure you do not leave special delivery items unsecured in a vehicle.
(h) Ensure you do not leave pouches or bags unattended in unauthorised places.
(i) Leave a P739 card if you cannot get a packet through a letterbox and no one is in to take receipt; never leave items on doorsteps or similar insecure places.
(j) Leave a P739 card if you cannot obtain signatures for special/recorded delivery items.
(k) Always lock or secure delivery equipment when you have to leave it.
(l) And if it is necessary, pouching off by the agreed standard operating procedure.
(m) Report any crimes against you or Royal Mail to the security helpdesk as soon as you are safe.
(n) And if you find equipment that is broken or insecure, please report this to your line manager (for example, if the locks on your trolley become broken).
(o) Do not wilfully delay mail (for the definition of wilful delay, please refer to Section 17 and Appendix 3 of the Conduct Code).

Failure to take these everyday steps is putting the business at risk of having further penalties / fines imposed. So we must take all the necessary precautions to avoid the loss or theft of mail.

These precautions are fully set out in our standard operating procedures.

If you are in any doubt as to what the standard operating procedures are for safeguarding the mail you carry, or if you unsure of the circumstances in which you should lock or secure a trolley, please ask your line manager.

In fact anything that puts at risk the mail, please raise it with your manager so we can all take steps to sort the problem out.

Royal Mail must, under its licence condition, demonstrate its compliance. This means we must have a record that we have given this briefing. To do this, your line manager is now handing out a letter ‘Safeguarding the Mail’ which provides some more details on the points above. We would ask you to read and keep this letter and to confirm your receipt by filling in and returning the tear-off slip. Thank you.


This new royal mail policy dreamt up by some halfwit pen pusher is dated 7th August 2006

[RTP]

If you are in any doubt as to what the standard operating procedures are for safeguarding the mail you carry, or if you unsure of the circumstances in which you should lock or secure a trolley, please ask your line manager.

In fact anything that puts at risk the mail, please raise it with your manager so we can all take steps to sort the problem out.

If the issue has been raised with a manager and he/she states to carry on with putting packets in a customers shed and it's been witnessed by the whole office, how would this stand up if push came to shove FT.

[fishtank]

If you are in any doubt as to what the standard operating procedures are for safeguarding the mail you carry, or if you unsure of the circumstances in which you should lock or secure a trolley, please ask your line manager.

In fact anything that puts at risk the mail, please raise it with your manager so we can all take steps to sort the problem out.

If the issue has been raised with a manager and he/she states to carry in with putting packets in a customers shed and it's been witnessed by the whole office, how would this stand up if push came to shove FT.

It wouldn't..
Your manager would be in the s**t but so would you....because you have personal responsibility for safeguarding the mail.
When you first joined Royal Mail, you signed a “Personal Declaration” which set out your obligations as a postal worker in matters of secrecy, safety and prompt delivery and collection of the mail...end of.
If your manager told you to sign for a special and shove it through the door...would you?

[Dorset Plodder]

Don't know what the problem is? Not in write out a 739......adds about 4 mins to to duty.... if you're not happy working overtime CUT OFF....still finish on time.

If you've got loads of packets and can't manage them.....phone the office and say, "I've got loads of 739d packets I can't manage, please arrange a van to pick them up" DIM's problem not yours!

I'm a Reserve/Floater so have no loyalty to any customer! If you're lucky enough to have a regular duty how much Christmas Tip do these people give you? If they treat you well then maybe you've got some arse to kiss but I personally don't give a s**t!

Sometimes feel a bid bad about OAPs who may not have transport but the majority of customers have a car so there's no problem with them collecting it. My personal hate is people who leave mobile phone numbers stuck to their door stating..."I can be there in 10 minutes"... Thanks for nothing. I've got better things to do....or, "Please leave at no 13"...only about 200m back the way you've come.

Anyone know how we stand if there's this kind of message left? IMO I'll just 739 their ass, but some customers have phoned the office complaining that they left specific instructions etc.

[RTP]

If your manager told you to sign for a special and shove it through the door...would you?

Not a chance and it just wouldn't happen that he'd tell the whole office to sign for them themselves either.

[POSTMAN]

If you are in any doubt as to what the standard operating procedures are for safeguarding the mail you carry, or if you unsure of the circumstances in which you should lock or secure a trolley, please ask your line manager.

In fact anything that puts at risk the mail, please raise it with your manager so we can all take steps to sort the problem out.

If the issue has been raised with a manager and he/she states to carry on with putting packets in a customers shed and it's been witnessed by the whole office, how would this stand up if push came to shove FT.

Show your screw this...
http://www.royalmailchat.co.uk/communit ... =1&t=34141" onclick="window.open(this.href);return false;