George door to dawes wrote:We were told the exact same thing by our lino not so long ago. But when Royal mail is refusing to add more safe drops (we are pre revision) and dodging paying you for going over writing out cards all day, how are you supposed to follow all these new rules 100% of the time? I bet some big wig in the office has seen the cost for missing packets and decided we need to reduce the bill for X million £ compensation. But writing out cards, cage staff and redeliveries probably cost twice the amount! Plus maybe 1 in 1000 customers getting annoyed at a missing parcel has now turned into 1 in 10 customers getting annoyed at the postie not reading their signs and leaving their worthless packet in the shed!
POSTMAN wrote:
mail needs to be pushed completely through the letter box
We had a meeting about dogs today telling us all the usual bull about shaking gates etc. But yet they put out instructions like this!?! I have at least 11 houses on my walk with those silent dogs who wait for you to start putting letters in the box before going bananas and try to ram through the door to eat you! lol what do you think the chances of me putting my hands in them letter boxes?
Ask your Dom for the plastic post it stick which, allows you to post the mail safely and once again adds more time to your delivery
mazza111 wrote:They told us that the customer had to put it in writing if they wanted to designate a safe place. Which covers both postie and RM.
Does it really though mazza?
Maybe the postie but it certainly doesn't cover Royal Mail.
After all the customer is the sender and it would be them,not the recipient who would be pursuing Royal Mail for compensation....and they don't have any written agreement that you can dump their goods in the blue bin..
Could have changed since I left 2 months ago though FT. But that was the script when I was there :)
Seems a little strange that one of the options on the back of the P739 is that the item has been left in your safe place if we're not allowed to leave items in the safe place. I have to agree with everybody who is thinking that RM are just looking for more ways to get rid of people easily and cheaply.
The sky is white as clay, with no sun.
Work has to be done.
Postmen like doctors go from house to house.
ElvisGaddafi wrote:Seems a little strange that one of the options on the back of the P739 is that the item has been left in your safe place if we're not allowed to leave items in the safe place. I have to agree with everybody who is thinking that RM are just looking for more ways to get rid of people easily and cheaply.
Actually its says (on the front of the new ones ) " in your official "Safeplace" as detailed on the item" - so if its not designated it gets RTU'd.
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ElvisGaddafi wrote:Seems a little strange that one of the options on the back of the P739 is that the item has been left in your safe place if we're not allowed to leave items in the safe place. I have to agree with everybody who is thinking that RM are just looking for more ways to get rid of people easily and cheaply.
Actually its says (on the front of the new ones ) " in your official "Safeplace" as detailed on the item" - so if its not designated it gets RTU'd.
So RM are sending us out with out of date equipment ;)
The sky is white as clay, with no sun.
Work has to be done.
Postmen like doctors go from house to house.
slave wrote:I frequently leave stuff in suitable locations (not door-stepping), sometimes requested by people, sometimes not.. Not had a complaint (yet!) I use my own judgement, if I didn't I'd spend even more time on delivery. If people are twats then it does get 739'd.
We've been told not to, numerous times, mind you been told not to step over walls and lots of other things too - I do the job my way to make my life (and the customers) simple and efficient.
Exorcist wrote:At our WTL session yesterday we were informed that under no circumstances are we allowed to leave parcels in customers "safeplaces" such as boxes or sheds or outside toilets etc and that if there is nobody to recieve the item it must be D/L and returned to office.
Is this happening in all depots or just mine ?.
(Tracked items can be left if it states "leave in safeplace" on the item.)
I have a good number of customers who have asked me to leave parcels in safeplaces as they are at work and cannot get to the office to collect so they will be pretty pissed off at this latest "ideas in action" ruling.
He's just covering his own back then. We had a brief on this and our DOM stated in front of the whole office that it's ok as far as he's concerned to carry on leaving packets in safeplaces if this has been going on before..eg.porch,shed, coalbunker. Blue bins are a no, no. If ever there's a problem with a packet going missing when left in a 'safeplace', then there's a whole office of witness's to back up that we were told it was ok to carry out 'common practise'.
RTP wrote:]
He's just covering his own back then. We had a brief on this and our DOM stated in front of the whole office that it's ok as far as he's concerned to carry on leaving packets in safeplaces if this has been going on before..eg.porch,shed, coalbunker. Blue bins are a no, no. If ever there's a problem with a packet going missing when left in a 'safeplace', then there's a whole office of witness's to back up that we were told it was ok to carry out 'common practise'.
I asked my DOM about this this morning and he said exactly the same
The sky is white as clay, with no sun.
Work has to be done.
Postmen like doctors go from house to house.
RTP wrote:]
He's just covering his own back then. We had a brief on this and our DOM stated in front of the whole office that it's ok as far as he's concerned to carry on leaving packets in safeplaces if this has been going on before..eg.porch,shed, coalbunker. Blue bins are a no, no. If ever there's a problem with a packet going missing when left in a 'safeplace', then there's a whole office of witness's to back up that we were told it was ok to carry out 'common practise'.
I asked my DOM about this this morning and he said exactly the same
The question is....why would you?
..and don't say "because i care about my customers".
) " in your official "Safeplace" as detailed on the item" - so if its not designated it gets RTU'd.
