Why can't we...

[axeman]

yes your right there armani you could well be a grocer, as one bad apple does spoil ..etc


and your right there tommo i'd like to see this idiot coping with the daily happenings on some of these estates we deliver to
more likley to run away and cry if some one gives him grief !!

[dvbuk55]

No seriously now armani - do you really think that any of us gives a rats ass what ANYONE says about your sad loss making part of the business - this is such a laugh please don't stop posting though - this is almost as good as sex - not that you'd have much experience of that - well not with someone else present that is.

Then clearly you are in the same boat

You are obviously semi-literate, so much so I am surprised you haven't been head hunted by KFC - you could make supervisor or at least be the guy with the microphone -"Would you like to BIG that sir" - Oh yes I can see you going far in the fast food world right enough!

The only boat I like to rock has a little man in it - perhaps with a little strawberry body paint - whooooeeeee. and the banana - well I leave it to your obviously vivid imagination.

[armani]

Pistol mate aint you found that out that all COUNTERS staff have a snotty look on there mushes??? Some ive had dealings with love the sound of there own voices and get a kick out of telling people and quoting the bleeding obvious!!! I would love for this armani lad to be out on a cold wet january morn when knocking on a door for a reg to be signed and gets a rabid dog hanging off his place he should have his gonads.. Then a drunk/stoned nutta come out and starts abusing him and lets see how much GOB this young man comes out with then???? Bet he is the type that got bullied from girls in school... Nicked his dinner money and was milk monitor and prefect.. No one liked him and he was a grass at school as well a mouthy git.. Go on School friends reunited and ARMANI is the only one without a hit on his page.. Well if piss taking dont count??? SAD LITTLE BOY!!!

NIGHT NIGHT SONNY RUN ALONG TO YOU LITTLE CORNER OF THE SITE...

OUT

NEVER LET THE SCUMBAGS AND BASTARDS GRIND US DOWN!!!

Ohh, my heart bleeds. We have to deal with them when they come in due to you lot missing delivery times. Think yourself lucky they are stoned/drunk when you get them. By the time they get to us they are rattling with withdrawl symptoms and spitting all over the place. Not to mention stinking the place out as they've laid in their own pish all night.
Then its us who get the abuse. And guess what we cant walk/run away. We have to just sit there and take what comes from them. Have I moaned about that on here??? nope. Tough s**t it goes with the job. Then theres the ones that are so bad they are falling about the place and need to be lifted out, again, just get on with it. If you cant stand the heat, get out the kitchen big boy.

As for this nonsense about bullet screens, do you think we're living in the wild west. Not all P.O.'s have screens these days. Staff are out with customers dealing with all sorts all day every day.

[armani]

No seriously now armani - do you really think that any of us gives a rats ass what ANYONE says about your sad loss making part of the business - this is such a laugh please don't stop posting though - this is almost as good as sex - not that you'd have much experience of that - well not with someone else present that is.

Then clearly you are in the same boat

You are obviously semi-literate, so much so I am surprised you haven't been head hunted by KFC - you could make supervisor or at least be the guy with the microphone -"Would you like to BIG that sir" - Oh yes I can see you going far in the fast food world right enough!

The only boat I like to rock has a little man in it - perhaps with a little strawberry body paint - whooooeeeee. and the banana - well I leave it to your obviously vivid imagination.

Ohh and here is Typist of the year 2007 having a go. Well done on originality.

My imagination tells me you are a homosexual postie. You like to rock boats with men in them while you put strawberry body paint on his banana.

Im all for an open bit of chitter chatter but I reckon you took it tooooo far with the detail.

[pistol]

Pistol mate aint you found that out that all COUNTERS staff have a snotty look on there mushes??? Some ive had dealings with love the sound of there own voices and get a kick out of telling people and quoting the bleeding obvious!!! I would love for this armani lad to be out on a cold wet january morn when knocking on a door for a reg to be signed and gets a rabid dog hanging off his place he should have his gonads.. Then a drunk/stoned nutta come out and starts abusing him and lets see how much GOB this young man comes out with then???? Bet he is the type that got bullied from girls in school... Nicked his dinner money and was milk monitor and prefect.. No one liked him and he was a grass at school as well a mouthy git.. Go on School friends reunited and ARMANI is the only one without a hit on his page.. Well if piss taking dont count??? SAD LITTLE BOY!!!

NIGHT NIGHT SONNY RUN ALONG TO YOU LITTLE CORNER OF THE SITE...

OUT

NEVER LET THE SCUMBAGS AND BASTARDS GRIND US DOWN!!!

Come on tommo fella...Billy no mates is way more popular than this joker..even his odour eaters have disassociated themselves...he tried to be the bubble at school but the teachers crossed the path and started whistling when they saw him coming..as for delivery..i've got 10 year olds on my walk that would have him running for the safety of his booth..OH how nice it must be to be blissfully ignorant,never mind though,one day he may reach the dizzy heights of Cheif P.O bogwasher,then he can finally say he's made it in his chosen career path and move on to EMPTYING MY BIN!!!

[catch]

purely by dictat it's self evident that your aproach is one of them and us you must belive your a cut above the staff ? as iv'e said it's your problem to meet your targets not the counter staff they are there to serve the customer no more no less if you want to raise your revenue why don't you stand outside and hand out flyers to people in the street be far more productive than peering over your staffs shoulders to check if they are promoting other good /services

This is the reason I asked for answers from POL staff.

It is the job of POL staff to introduce appropriate products to customers. There is in fact even a sales code of practise make specifically all about it.
If you don't beleive me here is your gaffer talking about it.

http://www.cwu.org/default.asp?step=4&pid=626

Yeah and when I go to the post office sometimes it makes me want to lamp the counter staff - try to post a letter and get offered a loan or car insurance when I'm in a hurry with my kid in tow. Not the desired effect I guess.

[TrueBlueTerrier]

I think the biggest problem with POL at the moment, not the staff but the ethos of Higher Management is that they belive they cannot provide a service without making a profit. Well unfortunately I think POL should first and foremost be providing a service to their customers, if you belive that selling insurance is providing a service fine do that but please don't alienate customers and staff by brining in hard sell.

I had to do hard sell in my last job in a call centre and at one point when I was taking calls in Customer Care (for when people have problems with their orders) I was pulled up because I was not attempting to sell extra products, "My order is 6 weeks old and I have not got it - Ok before I sort that out do you know we can provide you with product x, y, z cheaper then anybody else ). I just hope POL don't go down this route. 1 first class stamp please - "Did you want car, home, boat, holiday or contents insurance with that).

[axeman]

the hard sell comes from banana man himself this is the master plan for counter staff but they have to obey the likes of the 'managers' who try to push them into the regime of the hard sell . after these are counter staff they should not have to engage customers with drivel about other services / goods that the p.o can provide they are there to serve and advise you should not be lectured about something you do not require , you can put the phone down, but to be at the counter listening to the likes of 'armani' bleating on would drive me crazy can you just imagine it . doesnt bear thinking about think i'd ram one of al's favourite chocky bars right down his throat

[PostmanPat1961]

the hard sell comes from banana man himself this is the master plan for counter staff but they have to obey the likes of the 'managers' who try to push them into the regime of the hard sell . after these are counter staff they should not have to engage customers with drivel about other services / goods that the p.o can provide they are there to serve and advise you should not be lectured about something you do not require , you can put the phone down, but to be at the counter listening to the likes of 'armani' bleating on would drive me crazy can you just imagine it . doesnt bear thinking about think i'd ram one of al's favourite chocky bars right down his throat

Axeman i am sorry, it aint hardsell and 99% of customers are more than happy to listen about our range of services. If they don't want to listen to us they tell us but it happens very rarely.
We have customers recomending our services to thier relatives and friends to further grow our business. If we are not serious about changing attitudes and behaviours at work then we would all be better quiting now.
I am only talking about pol workers because i don't know the full story about how bosses are behaving with workers in RM.
I do know though the boss in Delivery Office at the back of our office finishes early every day and has little or no skills in handling a large sorting office. He has a degree but has never worked on delivery himself and i think that is half the battle.
Imho this strike going to go on and on and on.

[armani]

the hard sell comes from banana man himself this is the master plan for counter staff but they have to obey the likes of the 'managers' who try to push them into the regime of the hard sell . after these are counter staff they should not have to engage customers with drivel about other services / goods that the p.o can provide they are there to serve and advise you should not be lectured about something you do not require , you can put the phone down, but to be at the counter listening to the likes of 'armani' bleating on would drive me crazy can you just imagine it . doesnt bear thinking about think i'd ram one of al's favourite chocky bars right down his throat

Axeman i am sorry, it aint hardsell and 99% of customers are more than happy to listen about our range of services. If they don't want to listen to us they tell us but it happens very rarely.
We have customers recomending our services to thier relatives and friends to further grow our business. If we are not serious about changing attitudes and behaviours at work then we would all be better quiting now.
I am only talking about pol workers because i don't know the full story about how bosses are behaving with workers in RM.
I do know though the boss in Delivery Office at the back of our office finishes early every day and has little or no skills in handling a large sorting office. He has a degree but has never worked on delivery himself and i think that is half the battle.
Imho this strike going to go on and on and on.

Here Here, have to agree. Hard sell comes from poor managers dictating what you MUST do, mostly without offering coaching and support.

Thats what my point was in coming on here but unfortunately most are beyond the point of return and are happy to up the cwu at every opportunity to get one over on the company for daring to change how they work.

[axeman]

pp1961......

do they have a choice ? if you don't hand the stuff they purchased over before you rant on fraid i'd tell you to pi** off and hand my bits and bobs over . i would not wish to be lectured on r.m's portfollio of goods /services by you or any other counter clerk .
got far more important things to do with my time bit , off subject i say more than that to these bast**d phone callers as well so i supose you could say i'm a tad antisocial


p.s. how do you know what qualiy's i have ???

[axeman]

no the hard sell comes from the likes of you 'armani' who are at the beck and call of these so called managers another teir of arse;o*s with the wisdom of ineptitude . and will jump at the chance to say ' i'll do it boss ' hoping it will bring you closer to becoming one of them can just imagine you being in charge .............no it doesn't bear thinking about

[genesis]

I m afraid is all rather demoralising ,training for selling at counters .
put your hand in the lucky bag whatever comes out you sell as part ofa training course. And to make it fun theres a booby prize to relax everybody, show we all are fun people ,rather than sell, alternately you could pull out a song or joke and perform to you asscociates .

This is the once great institution under chairman leighton.

[axeman]

dare say mate that with pri**s of the like that have posted on this thread you face an uphill struggle . how many have or are looking for other employment after all when you joined we had a sensible aproach to work now the idiots who have the tiller are two egocentrics . who think we are all going to follow the piper , this style of leadership (if you call it leadership) is doomed to failure yes i can see the likes of bigjames, armani , doing his every biding just like lemmings jumping off the cliff face but i'm one who would tell them in no uncertain term to 'f**k right off' we are not japnese or american we don't do star jumps before we start work,and no we don't live in houses provided by the company so shove your stupid role play right up your ar*e wonder if they are planing to bring that in for us before we go out on delivery can just see us in the car park doing star jumps.

i'm afraid the booby prize is having to work under this sort of crap regime as i said before these c.o managers should go out on the streets rather than peer over the staffs shoulders to ensure they are following 'chairman leightons' ( yes we really do follow the chinese) dictat

[dvbuk55]

the hard sell comes from banana man himself this is the master plan for counter staff but they have to obey the likes of the 'managers' who try to push them into the regime of the hard sell . after these are counter staff they should not have to engage customers with drivel about other services / goods that the p.o can provide they are there to serve and advise you should not be lectured about something you do not require , you can put the phone down, but to be at the counter listening to the likes of 'armani' bleating on would drive me crazy can you just imagine it . doesnt bear thinking about think i'd ram one of al's favourite chocky bars right down his throat

Axeman i am sorry, it aint hardsell and 99% of customers are more than happy to listen about our range of services. If they don't want to listen to us they tell us but it happens very rarely.
We have customers recomending our services to thier relatives and friends to further grow our business. If we are not serious about changing attitudes and behaviours at work then we would all be better quiting now.
I am only talking about pol workers because i don't know the full story about how bosses are behaving with workers in RM.
I do know though the boss in Delivery Office at the back of our office finishes early every day and has little or no skills in handling a large sorting office. He has a degree but has never worked on delivery himself and i think that is half the battle.
Imho this strike going to go on and on and on.

Here Here, have to agree. Hard sell comes from poor managers dictating what you MUST do, mostly without offering coaching and support.

Thats what my point was in coming on here but unfortunately most are beyond the point of return and are happy to up the cwu at every opportunity to get one over on the company for daring to change how they work.

No No Armani - it isn't a question of blind loyalty to the CWU - it isn't a question of changing the way we work - it is a question of collective decision making for the good of the customer and the workforce. Undoubtedly there could be major job losses and it is the manner and speed of this that we are making a stand.

Now your opinion is that any change is good - what Leighton and his cronies decide is good and that foisting yourself on a captive customer is acceptable. Well - it isn't, it isn't and it isn't.

The customer rather than being enamoured by your hard sell is merely being too polite to say NO.