Being disciplined for doing job right. *Update*

[Pat Ostman]

How could you phone up, do Royal Mail provide mobile phones? Nobody in our office has been taught how to use the PDA for that and most of the time the signal is f****d on it anyway.

From what you say they have zero case. They tried something similar with me, they got nowhere.

The only unexcused delay of mail is on the part of the managers and planners. Tossers. FFS this sort of s**t does piss me off.....

[IcanthelpthewayIam]

i dont think the phone on our PDAs work.

certaily never been trained on that bit....

They work on them all, its not the office number you dial but an 0800 one that's on speed dial built in then type in the office I'd number(the one on the screen at log in.

But the op will have a problem as he has signed a document to say he has been fully trained in the pda use

[Listonosz]

I agree I signed the statement that says I have been PDA trained, but RM's code of conduct says you return to the office (which I did) or telephone. They can't discipline me surely for choosing one option over the other

[SexyLegs]

How many grievances have you put in?, if it's none then you need to put at least one in detailing your issues, had this in our office, 3 or 4 times we said we wouldn't finish and 3 or 4 times we were hauled in so we started banging in grievances, now the DOM has gone and it's all gone away, result :) Stay strong and bang in grievances, and make sure you chase them up!

[fishtank]

This is not an agreed document this is purely a Royal Mail management document but it gives an idea of their take on the overrunning delivery procedure.

OVERRUNNING DELIVERIES OPG NOTIFICATION PROCEDURE
HOW TO FIX GUIDELINES FOR DELIVERY UNITS
UK OPERATIONS

Purpose

In order to comply with our Licence conditions we must ensure that that we adhere to the Universal Service Obligation (USO) of “at least one delivery of relevant postal packets is made every working day to the home or premises of every individual or other person in the United Kingdom or to such identifiable points for the delivery of relevant postal packets within that area as Postcomm may approve in writing”. This procedure is designed to address circumstances where a delivery route may overrun and the OPG concerned is unable or declines to work beyond their duty end time.

The OPG Overrunning Delivery Notification process provides a Delivery Manager with a tool to enable consistent adherence to the Universal Service Obligation and product quality of service levels as set by POSTCOMM.

It primarily provides the facility for managers, in consultation with the CWU Unit representative, to take remedial action prior to departure from the unit and provide a greater time window, where necessary, for contingency delivery arrangements to be put into effect. A further benefit of this process is that it provides the Delivery Manager with a focus for prioritising activity and a framework for solving the root cause of the problems using recognised procedures and national agreements.

Procedure

 The Line Manager in conjunction with CWU Unit Representative conducts a Work Time Listening and Learning session with all staff including those absent on the day, at which the Overrunning Delivery procedure is introduced. (A WTL&L brief intranet link is contained within Other Supporting Documentation).

 At this WTL&L session the overrunning delivery notification process is explained and reference to appendix 3 of the Conduct Code is made to remind and advise OPGs of their obligations. Appendix 3 of the Conduct Code is to be displayed on the Units notice board alongside the overrunning delivery notification process.

 The Line Manager compiles a list of OPG’s that decline or are unable to extend beyond their conditioned hours on a regular basis.(The document at Annex A can be used for the purpose of recording this information).

 Any postperson who wishes to change their “unavailability” to work beyond their conditioned hours, to available, must notify their Line Manager 24 hours prior to change in circumstances or in exceptional circumstances immediately upon start of duty. The Line Manager will then remove the employee details on the unavailable listing in the presence of the employee.

 Where an employee feels he/she may experience difficulty in completing his/her delivery within the remaining duty time, he/she should approach his/her manager during preparation of the walk. Once a delivery postperson leaves for delivery the clear expectation is that all mail must be delivered. The process for this is contained in Annex B.

 In making a decision as to relieve a delivery or not, considerations made by the Line Manager in consultation with CWU Unit rep will include:
• The volume of mail on that day.
• Any late arrivals of mail.
• The level of experience of the OPG in performing the specific delivery route.
• Any adverse weather conditions.
• Achievement of Individual Performance Standards taking into account the bullet point immediately above.

 All decisions must be made on the basis of a clear expectation that once the OPG departs from the Delivery Unit they will be able to deliver all mail in the remaining duty time. Failure to complete delivery could be investigated and may result in a conduct code interview.

 All instances of overrunning delivery routes should be investigated and resolved by the Delivery Manager in conjunction with the CWU rep using as appropriate, the SDD Agreement, Weekly Resourcing meetings, the Delivery “How To Fix” Toolkits and where necessary, the IR Framework. The priority should always be to resolve the root cause of the problem.

Key Requirements

In order to comply with our Licence conditions we must ensure that that we adhere to the Universal Service Obligation (USO. Accordingly, OPGs must register with their Line Manager if they are unable to, or do not wish to, work beyond their scheduled duty end time. In circumstances where a delivery route may overrun and the duty holder cannot extend beyond their finishing time, this procedure will allow Delivery Managers to make contingency delivery arrangements before departure from the Delivery Unit. All instances of overrunning delivery routes must be investigated and resolved by addressing the root cause of the problems being experienced. The Delivery Toolkits and National agreements previously identified in this document should form the basis of the resolution.


Other Supporting Documentation.

Relevant Delivery Toolkits:
1. Inward Sorting Toolkit (which covers Arrivals Inward Sorting and Preparation).
2. Delivery Toolkit (which covers Acceleration and Conveyance, Correcting Delivery Routes, Walk Design, Weight and Replenishment).
3. Individual Performance Standards.

Within the above are “decision tree” guides to resolve root cause of problems being experienced with extended delivery.
4. Overrunning Delivery Notification WTL&L document
5. Overrunning Delivery OPG Notification Listing Annex A. See also the resourcing page on the Intranet to explore other solutions to resourcing problems.
6. Royal Mail Conduct Code & Attendance Procedures document
Section 3 of Conduct Code attached as Annex B.

[jockstrapp]

Why do people sign anything for Royal Mail?????????????????????? I never sign anything because I don't trust them.

[brothermagrew]

Just wondering if the brother Listonosz is of Polish descent

[TrueBlueTerrier]

Just wondering if the brother Listonosz is of Polish descent

http://www.youtube.com/watch?v=f2dwrh8kbvs" onclick="window.open(this.href);return false; Listonosz Pat - kłopotliwy pociąg

good spot brother

[bahtatter]

Listonosz know how you feel we have had p and loop since oct been a total disaster rm have spent thousands in our office to try to make it work. Our office is in a high student area of leeds and we get hammered with packets, my advice is work your hours put in a fair graft get back to the office at your finish time if you have any loops left tough. This is the only way rm will put walks back in it worked in our office we had 11 walks put back in its still tight but 99% of the time we get done in time. Thats starting exactly on time having a 20 mins break and finishing on a break, any probs get the cwu involved.

[youwot!!!!!]

CWU rep came into meeting with me last week, he'll be there tommorrow to. He says RM don't have a case but I don't understand why RM are pursuing it.

they are pursuing it to make a point as i bet you are 1 of the 1st to stand up and put your head over the parapet so if they bully you into working over it will deter any one else from cutting off.stay strong cos your rep is right,they don't have a case.

[Chasa 21]

1st thing don't go down the line of the manager not being there
He's already covered him self the others will back him up all
The way 2 the cluster manager, been there got the tshirt 2nd
Working 2 your time pisses them of big time so keep up the good
Work after all we do have wife's and children and a life 2live

[Listonosz]

Just wondering if the brother Listonosz is of Polish descent

Was wondering how long it would take for someone to work that out.

[Listonosz]

[quote="they are pursuing it to make a point as i bet you are 1 of the 1st to stand up and put your head over the parapet so if they bully you into working over it will deter any one else from cutting off.stay strong cos your rep is right,they don't have a case.[/quote]

That's right, and they have to make an example. What ticks me off is they refuse to acknowledge appendix 3 of conduct code. I'm not going to back down, and I certainly won't be doing any overtime again

[tiggle]

I agree I signed the statement that says I have been PDA trained, but RM's code of conduct says you return to the office (which I did) or telephone. They can't discipline me surely for choosing one option over the other

if the manager wasn't at the office he wouldn't have been there to answer the phone, i think they are just putting pressure on you so you'll keep your head down and do their bidding.

[kiltyscot]

they used to say you are paid 8 hrs so you will work 8 hours the whole argument has been turned round on them now because now i say im paid 8 hrs and i only want to work 8 hours so cull my walk dimmy

You are totally spot on their mate, they don't like you finishing a minute before your time, but if you turn it on them and say your not going over your time then all hell breaks loose.
I personally will cut off if i need too, their is more to life than royal mail , no bullying or harrasment from any manager should worry you.
I also think more people should stand up for themselves and other colleagues, usually when issues are raised other colleagues take a back seat and you are left to argue your point on your own, even union reps seem to hide... its time to face up to this crap , a few years back you would of had a office walkout for less.