Exmouth resident's anger at Royal Mail service

[TrueBlueTerrier]

http://www.exmouthjournal.co.uk/news/ex ... e_1_806419" onclick="window.open(this.href);return false;

AN ANGRY Exmouth woman has hit out at Royal Mail for its mail redirection service set up for people who move property.

Sue Hamilton, 55, claims the service, which she paid £18 for after moving from Morton Crescent to Halsdon Avenue, has caused massive inconvenience with important letters, including bills and bank statements, still being sent to her old address.

The HR officer is particularly annoyed after she incurred a late payment fine for a bill which was sent to her previous home.

She said the service was ‘horrendous’ and believed Royal Mail had contravened the Trades Description Act.

“Luckily, I’m able to go round and check my mail at my old address which I’m doing twice a week,” she said.

“My car tax reminder has also gone there. They (Royal Mail) say they provide something which they just haven’t done.

“I’ve been on the internet recently and there are loads of similar complaints about their mail redirection service.”

Ms Hamilton has written to Royal Mail asking for compensation, presuming they would reimburse her for the late payment bill fee.

She was told various checks were being made to ensure such problems did not happen again. But, she said mail has continued to be delivered to her old address.

Royal Mail apologised for the problem but refused to compensate Ms Hamilton because her late payment fee claim did not fall under their product compensation scheme.

Ms Hamilton said she was so incensed by the matter, she has also written in to the BBC Watchdog programme to complain about Royal Mail.

“I strongly suspect what has happened is in contravention of the Trades Description Act and the service offered is misleading as it doesn’t actually redirect all ones mail!”

On its website, Royal Mail claim the service is a ‘cost-effective way of continuing to receive mail when you move home or business, even if the move is temporary or overseas.”

Mail redirection is available for a period of one, three, six or 12 months from £7.64 a month.

[pants123]

think yourself lucky. some peope are still waiting for thier christams cards and presents sent last november... i think it's comming via mars,, should arrive in the next century..........

[arnold cheshire]

[quote="TrueBlueTerrier"]http://www.exmouthjournal.co.uk/news/ex ... e_1_806419


“My car tax reminder has also gone there. They (Royal Mail) say they provide something which they just haven’t done.

this is a criminal offence to not notify the DVLA of a change of address

[Straight4ward]

Not good.

I’m not making excuses here but I wonder if it’s a lapsed duty or, perhaps, prepped by one person and delivered by another.

If it is prepped and delivered by a regular postie and floater then they will be more likely to know who has a re-direction.

Sounds to me as in the usual scramble to cut costs, we have cut service instead.

[smartbhoy]

Some of her mail might be as she says going to the old address. But who doesn't change their address personally with your Bank, credit card, dvla, and any other financial institutions you're linked to. And a so called smart business woman?? I think she's a bit of a fibber looking for a free payout.

[DGP1]

It also depends on the exact name of the re direction, unless it matches up I deliver it as normal (ie. mail for Mr and Mrs will be delivered if the re direction is only for Mrs).