Royal Mail 'sorry' for post delay in the North West:Video

[POSTMAN]

http://news.bbc.co.uk/local/manchester/ ... 360159.stm" onclick="window.open(this.href);return false;

Royal Mail has apologised for delays which have left many people in the North West still waiting to receive Christmas cards and presents.

BBC North West Tonight has received hundreds of complaints about post arriving late or not at all.

Royal Mail has admitted there are delays in the system but stressed that it successfully shifted almost two billion cards and parcels over the festive season.

[vinnieb5]

Sorry but RM are f***ing liars all they are doing is pushing through the recently posted mail with a very small sprinkling of the back logged mail !!! i've received packets ordered at weekend but still waiting for items ordered & despatched in early december !!!

[Maz62]

In the Preston area and awaiting up to a dozen parcels some as far back as Dec 6th so problems are still here!

[DGP1]

http://www.youtube.com/watch?v=I4PGBSpt ... re=related" onclick="window.open(this.href);return false;

Why does this always come into my head when I read this

[jonny123]

point the BBC to mcr sorting office, there are allegedly marques housing backloged mail in the car park.
24 hours?

[billojacks]

I don't accept these excuses. It's 14 January. Plenty of time for Royal Mail to get their act together. Yesterday I received a Christmas card double franked first in Manchester and then over franked in South Lakes. I had an item posted first class from Sandy Bedfordshire on 10 January. Like everything that Royal Mail seem to be handling just now it has not arrived. Why not? It's supposed to be a 1-2 day service. Who do I complain to? Nobody!! Come on Royal Mail. Stop saying sorry and get your act together FAST. Get back to being the servivce you were before you decided to do this reorganisation in the North West.

[billojacks]

Well. Something good to report. Today I received a package sent 1st class yesterday from Dorset. Things are looking up
Still waiting for the one from Sandy though.

[skull]

Another report on the North West news tonight , RM's statement is just total denial , " there's is no problem ".

[Maz62]

Well still nothing received in Leyland so while new mail may be getting through in timely manner pre christmas mail is stuck!!!

[ROCKS]

parcels delivery tomorrow 8 till 4,could be about 30-40 yorks full if not more,and that's just one code area out of 6!!!! and there's more waiting for us at warrington,but there's no backlog!!!!!!!

[Maz62]

yay... Just had a full sack delivered!!! 5 packages for me, 5 for my daughter and 3 for my wife. Son unhappy as his outstanding stuff hasn't arrived. I still have 7 to come so we are hoping for another sack tomorrow. It's Christmas again in our household.

In 50 years I've never experienced anything like this before. The management team need to do some serious lessons learned work to ensure this doesn't happen again next year

[POSTMAN]

Thanks to the customers here for the updates.

[dizzydawnb1977]

Same problem here in Manchester city centre, we are waiting on urgent letters and payments from our customers since before xmas. To see what was going on I posted 2 letter to our office in the post box outside on 11/01/11 one first class one second class and now on the 20th still not received either of them. We are a 2 minute walk from Newton Street sorting office and a 5 minute walk from the Oldham Road sorting office. From post box to sorting office back to our office is less than 1/2 a mile and they still can not manage it. Shame on you Royal Mail

[POSTMAN]

From post box to sorting office back to our office is less than 1/2 a mile

It doesn't work like that,it used to but no more.
All mail picked up goes to a Mail Centre which could be miles away,even to another county,up your way Royal Mail have closed Mail Centres,that's where your problem is.

[TrueBlueTerrier]

Same problem here in Manchester city centre, we are waiting on urgent letters and payments from our customers since before xmas. To see what was going on I posted 2 letter to our office in the post box outside on 11/01/11 one first class one second class and now on the 20th still not received either of them. We are a 2 minute walk from Newton Street sorting office and a 5 minute walk from the Oldham Road sorting office. From post box to sorting office back to our office is less than 1/2 a mile and they still can not manage it. Shame on you Royal Mail

IIRC both Norton Street one and the Oldham street ones are both Mail Centres - they sort mail and then pass it to the Delivery Offices to actually deliver. They have been suffering though because of a general back log in the North West Region (which postman intimated at).

Not sure why Manchester has 2 MCs though