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Re-instatement of the Special Delivery guarantee

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POSTMAN
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Re-instatement of the Special Delivery guarantee

Post by POSTMAN »

General Synopsis
Royal Mail services are recovering well across the country today, following the recent disruption caused by severe weather and large volumes of mail posted in the run up to Christmas. We are now delivering to almost all customers as services return to normal, although in some isolated areas we are continuing to deal with very large volumes of mail and some access difficulties. Areas where recovery is taking us slightly longer include some parts of Scotland, a small number of addresses in the SA, CF and LL postcode areas of Wales, Colchester and Chelmsford, the SE postcode district of London, as well as a limited number of addresses in parts of North East and North West England.

Re-instatement of the Special Delivery™ guarantee
The improved conditions and recovery of services across the country means we are now able to restore the guarantee for Special Delivery™ items posted from today, Wednesday 29th December. We are restoring the guarantee, which was withdrawn on 1st December, as we are confident we can now meet the service promise to customers.

Customers are reminded that deliveries will not take place on Saturday 1st or Monday 4th January across the UK and additionally in Scotland on Tuesday 5th January 2011. Therefore, Special Delivery™ items posted by the last acceptance time on 31st December are guaranteed for delivery on 4th January, except in Scotland where the guaranteed delivery date is 5th January 2011.

Here's a reminder of our service arrangements over the New Year period:

Wednesday 29 Dec 2010 Normal deliveries and collections
Thursday 30 Dec 2010 Normal deliveries and collections
New Years Eve
- Friday 31 Dec 2010 Normal deliveries. Saturday time collections from pillar boxes and Post Office® branches. Business collections by prior arrangement only
New Year's Day
- Saturday 1 Jan 2011 No deliveries or collections
Monday 3 Jan 2011 No deliveries or collections
Tuesday 4 Jan 2011 Normal deliveries and collections except in Scotland where there will be no service

The most up-to–date information about services in your local area including Special Delivery™ can be found by visiting: http://www.royalmail.com/serviceupdates" onclick="window.open(this.href);return false;.

Regards,



Royal Mail Customer Services
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
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POSTMAN
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Posts: 32730
Joined: 07 Aug 2006, 03:19
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Re: Re-instatement of the Special Delivery guarantee

Post by POSTMAN »

We emailed you earlier about our delivery dates over the next few days in which we mentioned the guaranteed delivery dates for Special Delivery™ items.

We made an error regarding delivery dates, for which we’d like to apologise. Here’s the correct information:

Deliveries will not take place on Saturday 1st or Monday 3rd January across the UK and additionally in Scotland on Tuesday 4th January 2011. Therefore, Special Delivery™ items posted by the last acceptance time on 31st December are guaranteed for delivery on 4th January, except in Scotland where the guaranteed delivery date is 5th January 2011.

We hope this clarifies our delivery arrangements for the next few days.

Regards,



Royal Mail Customer Services
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.