ROYAL MAIL AT A STANDSTILL

[clashcityrocker]

Glasgow blogger - are you there?

[blue1873]

Mech MANAGER at GMC said the intention was to buddy sort as much mail as possible,
we believe this is being done for time saving purposes on their part (MCs) it means less
changeover time from one plan to another.Only 4 G code buddy plans and 4 KA/ML &PA
buddy plans whereas they are 16 individual walksort plans.

[DGP1]

I've heard of this 'buddy' mail before, they wanted to bring this into my office for the van shares but we convinced then that it wouldn't work. As for bringing it in during the Christmas period, it would be fine if the DOs had been given extra time to deal with it but they haven't, all the help has gone to the MCs again (maybe if their breaks where cut down to 40 minutes it wouldn't be so bad)

[barbario]

Never mind lads,next year when we loss even more MCs,you lot will have even more work in your office's to try and deal with. Do you ever wonder if Royal Mail have got their sums wrong,because i do.

[railmail]

I have been waiting for a tracked parcel and it has not moved from york for 3 days.Delivered mail into glasgow tonight and it was drop it on the tarmac at the loading banks as they were full up,also packets going straight into trailers and taken up to bathgate as glasgow cant take no more.Plenty of mail going in but not much coming out for delivery,are theese sorting machines not able to cope????

York sends all tracked outward mail to Leeds to be sorted.York has no control over the almighty Leeds office, and York shuts soon.

[ChasPost]

I write as a customer of Royal Mail.
We sell stuff online, all orders are mailed out on the same day but since the beginning of December 3 separate days mail has taken over 11 days to deliver, today is the 22nd and none of the 10th December's mail has shown up at its destination.
I got close to the root of the problem today, I got connected to Royal Mail, Managing Directors office today, whatever that is? and the unfortunate truth is to do with Royal Mail delivery targets.
Any mail that may have suffered a delay, say due to weather and misses the target is then ignored while fresh mail that can meet their target is sorted.
This enables their delivery targets to be met and all their delays are buried into mail that has already failed target. ( official - Royal Mail, Managing Directors Office this morning) therefore mail is not being sorted and delivered in order. During December I have 3 days mail that has took at least 11 days to arrive, 10th of Decembers mail still hasn't been delivered, the same thing happened on isolated days during the recent postal strikes where deliveries of 2 weeks were evident. The mail is 2nd class PPI mail, which I am presuming takes about 2 days in the system, so this mail looks like it has sat around for 10 days or so. Whilst the 10th of Decembers hasn't been delivered the 19th of December has. The guys out delivering in this weather have my sympathy, but not sorting mail and delivering it in order takes minimal organisation and makes fools of everyone outside the Royal Mail loop.
A complaints Manager last Thursday all but confirmed the practice of doing the new mail and "pecking" at the backlog.
I have already emailed my MP, I intend to find out the Minister in charge and I intend to campaign in the new year for the practice to be made public and for the 99% 2nd class delivery achievement to reflect the real situation.

[fishtank]

I can understand your frustration Chaspost but the policy of removing the "blockage" to allow the pipeline to flow freely is common within most logistics and distribution companies.If you don't all subsequent mail will be delayed and the fines from Postcomm(a Goverment "run" agency) would quickly bankrupt the company.

It is how that blockage is then handled that makes the difference and i will agree with you...it has been handled poorly..