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Customer not able to speak English

Postal workers discussion forum. Discuss the day to day life in a Blue Shirt.
stokes11eg
EX ROYAL MAIL
Posts: 3077
Joined: 20 Nov 2008, 12:51
Gender: Female

Re: Customer not able to speak English

Post by stokes11eg »

POSTMAN wrote:
Indy wrote:
POSTMAN wrote::d'oh!
Not again,ok so are we in agreement with 739ing refused or just not in,collect/redeliver later? :nervous
O.K to put this one to bed.... I've been reliably informed that the correct RM procedure is to deal with it as a REFUSAL no matter how unfair it seems. If you I was to 739 and a complaint came in it would be treated as minor unless there were other factors involved.

I know that everyone here APPEARS to assume that this is a black, asian etc thing but the post actually related to an experience I had with a blonde Norwegian woman.
Personally i wouldn't do that,i would card it/collect/redeliver later.
Common sense me thinks.

And where did you get your info from as there is no official procudere on this.
In our office a refusal means just that, and is endorsed as such.
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clashcityrocker
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Re: Customer not able to speak English

Post by clashcityrocker »

Indy wrote: the post actually related to an experience I had with a blonde Norwegian woman.
How is the colour of her hair relevant? :wink:
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TrueBlueTerrier
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Re: Customer not able to speak English

Post by TrueBlueTerrier »

clashcityrocker wrote:
Indy wrote: the post actually related to an experience I had with a blonde Norwegian woman.
How is the colour of her hair relevant? :wink:
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POSTMAN
SITE ADMINISTRATOR
Posts: 32819
Joined: 07 Aug 2006, 03:19
Gender: Male

Re: Customer not able to speak English

Post by POSTMAN »

stokes11eg wrote:
POSTMAN wrote:
Indy wrote:
POSTMAN wrote::d'oh!
Not again,ok so are we in agreement with 739ing refused or just not in,collect/redeliver later? :nervous
O.K to put this one to bed.... I've been reliably informed that the correct RM procedure is to deal with it as a REFUSAL no matter how unfair it seems. If you I was to 739 and a complaint came in it would be treated as minor unless there were other factors involved.

I know that everyone here APPEARS to assume that this is a black, asian etc thing but the post actually related to an experience I had with a blonde Norwegian woman.
Personally i wouldn't do that,i would card it/collect/redeliver later.
Common sense me thinks.

And where did you get your info from as there is no official procudere on this.
In our office a refusal means just that, and is endorsed as such.
But they are not refusing it.Not in this instance anyway.

But on the flip side,i am guessing they can see we are postal workers and there is something to sign.

It's a strange one but i will stick with carding it.
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