She delivers

[TrueBlueTerrier]

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As the first foreigner, and first woman, to head Britain's Royal Mail, Moya Greene brings the hard-headedness that helped her transform Canada Post, and the assurance she gained from her parents in Newfoundland

Moya Greene admits she hadn't a clue about the mail delivery business when she took over as head of Canada Post in 2005.

A childhood in Newfoundland, law school in Toronto and decades in increasingly senior posts in the private and public sectors weren't preparation enough to run a Crown corporation with 71,000 employees, 6,500 post offices and $281 million in net income in 2009 on $7.3 billion in revenue.

But she did bring a confidence that was instilled in her childhood, and a willingness to learn all she could.

"I had parents who really believed their kids could do anything," Greene says.

So she got out in the field. She delivered mail with a carrier in Pointe-Claire, Que. She visited sorting plants, and worked some hot summer night shifts with mail sorters.

It was the experience of standing on the loading dock of a crumbling Canada Post building in downtown Winnipeg, however, that stuck with her most.

"It was a real eye-opener. The building was literally falling down. It was being held up with metal netting."

Her hands-on visits helped her understand life on the front lines.

"I knew I didn't know anything about the operation. I wanted to understand what it takes for the whole thing to run," says the small, blond, single mother of a 22-year-old daughter who just started her first full-time job in Toronto.

Later this month, Greene, who just turned 56, will carry that confidence and curiousity -- plus the energy and hard-headed decisiveness for which she's well known -- into her most challenging job yet.

Greene takes over as chief executive of Britain's Royal Mail just as the government prepares to sell 49 per cent of the national carrier to the public. She's the first foreigner, and first woman, to head the mail service since it was formed 350 years ago.

For postal services the world over, mail volumes are dropping because of e-mail, online banking and other Internet services.

But Greene kept Canada Post profitable. Earnings reached $281 million last year, up from $90 million in 2008, even though revenues dropped five per cent. Tough cost-cutting helped.

And while not always endearing herself to the rank-and-file, she's ensured labour stability -- no small feat with the Canadian Union of Postal Workers, one of the country's most tenacious unions. She's reduced accident rates -- even dog bites are down three per cent -- and taken on the absenteeism that is a persistent problem.

But her proudest achievement could be the program she launched after seeing that dilapidated loading platform.

"We have a very detailed modernization plan that is going to make sure we remain competitive on the paper side," she says.

Winnipeg now has a state-of-the-art facility, with new equipment, technology, vehicles and a full-scale training program.

Industry observers agree that modernization, known as "postal transformation," is one of her major accomplishments. It's meant a $2.1-billion investment in aging infrastructure that has only been maintained piecemeal since the 1970s.

Her cost-cutting started by not replacing the corporation's many retiring workers, a move the union didn't like.

"I call her a business manager -- she wanted to run Canada Post as a private corporation," says Denis Lemelin, president of the Canadian Union of Postal Workers.

"She was a neo-conservative ideologist. Always thinking about profit. She was always going after disabilities, sick leave, pension. It was like dealing with a private CEO instead of a public CEO."

Lemelin says union members identified her as someone who was "really hard on workers," adding: "In some ways, for the membership, there's a sense of relief that she's gone, but at the same time, people know she put in place an apparatus."

Yet political scientist Robert Campbell, Mount Allison University president, says she's brought a "calm determination" to the corporation.

"There's been very little in the way of crisis at Canada Post," says Campbell, who in a 2008 independent examination concluded that the mail service was in reasonable shape compared to other postal services but that its future is uncertain.

"If you think back to the '70s, '80s and '90s, there were perpetual strikes, huge deficits, front-page stories. It hasn't been on the front page, it's been on the business pages. Moya and the management before her have established Canada Post as part of the business world."

Moya Marguerite Greene was the second of four children for Austin and Angela Greene of St. John's, Newfoundland.

"Being on the Rock was sort of splendid isolation," she says, traces of her Newfoundland accent ever so faint, as she remembers her parents' faith in the potential of their children.

"I never had the sense they were maybe exaggerating until I went to (Toronto's Osgoode Hall) law school. That's where I found out there were a whole lot of people who can do a lot of things I would never have dreamed of even trying."

Yet she's never backed down from a task, whether teaching herself to make soufflés with the help of Julia Child's Mastering the Art of French Cooking, creating a garden at her home, one stone at a time, or taking over a monstrous, historic Crown corporation in an old-fashioned service business she knew nothing about.

She studied classics at Memorial University in Newfoundland before moving on to Osgoode Hall. "I wasn't very good at law," she says in her matter-of-fact style.

Next she turned to the federal public service, where she would spend 17 years. She was assistant deputy minister of policy at Transport Canada, responsible for the privatization of Canadian National, deregulation of the airline industry and commercialization of the Canadian port system. At Employment and Immigration Canada, she overhauled the unemployment insurance system.

She moved to the private sector as managing director of TD Securities Inc., followed by posts as senior vice-president at CIBC and then Bombardier before taking over at Canada Post.

Paul Tellier got to know her when he was chief executive of CN and they were negotiating privatization.

"The minister had given Moya the mandate of protecting the government's interests. She was a very difficult person to deal with. She was just like a bulldog, she wouldn't let go. She was driving me crazy.

"Some years later, I needed someone to help me turn around Bombardier transportation in Europe. I said, 'I know how tough you can be and that's exactly what I want.' "

Tellier says Greene, "a bundle of energy," got results. When Tellier arrived at Bombardier in 2003, the company had too many plants in Europe. Tasked with making reductions, Greene closed seven factories and took 8,000 people off the payroll.

"She's that kind of a person," says Tellier, who left Bombardier in late 2004 and today serves on several corporate boards. "She was working flat out. That's Moya Greene. Tough, determined, ambitious but not overly. She's the kind of person who gets the job done. She was a very valuable colleague -- loyal and decisive."

Peers describe Greene as "the smartest person in the room" and one who doesn't suffer fools gladly.

Canada Post vice-president Mary Traversy remembers Greene's arrival. She told senior staff she wanted to meet all of the front-line supervisors. "There are 3,000 of them -- we told her it couldn't be done," Traversy recalls. "But she wanted to do it."

It meant crisscrossing the country and setting up meetings at all hours, but they did it, with Greene at every one. Traversy said management was amazed by the effect it had on "employee engagement."

"Supervisors felt more respected. They were impressed the president wanted to hear from them and speak to them face-to-face."

Barbara McDougall, who was minister at Human Resources Development Canada when Greene was rising through the ranks of the federal civil service, recalls Greene as "intelligent, conscientious, creative."

Adds McDougall: "I always felt she was straight-up in what she said, in no way a fawning person. She came forward with good policies and worked hard to make them happen. She was tough, but not unpleasant.

"I always knew she'd do well. This is well-deserved."

Tellier believes Greene has the chops for the Royal Mail job.

"Moya is abrasive. There are some people who don't like that. She's not smooth, and she's not always flexible but if there's a job to be done, this is the kind of person you want. She's very determined. There are too few people like her."

As Greene heads to London, where she'll become Britain's most highly paid female public servant at about $800,000 a year -- she earned $500,000 at Canada Post -- she will take several lessons from the job here.

She'll rely on a good team, headed by board chair Donald Brydon, whom she'll use as her guide as she gets to know not only the company, but also London's business culture and the city she now knows only as a tourist.

"Hopefully I won't walk in too many cow pies," Greene says.

Modernizing the Royal Mail will be her main task at a corporation that has seen volumes fall 15 per cent in recent years as it competes with private carriers UK Mail and Dutch TNT.

As she oversees its own privatization, she'll have to attract capital. She hopes to be able to access financial markets within 12 to 18 months.

"For investors to find it reasonable, we're going to have to have a good strategy for growth, a detailed plan for modernization, and a strong program to demonstrate that we can efficiently do the business."

Will she visit mail routes, plants and sorting facilities? You bet.

She officially finishes at Canada Post July 14 and her job in London begins 24 hours later. She leaves with some sadness because she's "loved" working at Canada Post. And it's not as if the challenges there have ended. As revenue slips, it has fewer letters per household to deliver, but the number of addresses the corporation is mandated to serve continues to rise. Meanwhile, the billions bering invested in modernization must be paid back through earnings.

But the new job is a once-in-a-lifetime opportunity.

"It's just such a challenge. I couldn't really say no," Greene confides. "I do think the biggest regrets you have in life are the things you didn't do. I knew I'd always regret this one if I didn't do it."

© Copyright (c) The Ottawa Citizen


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[Dogs of War]

Can not wait to meet her.

[Straight4ward]

Can wait not to meet her.

[Stormproof]

She delivered mail with a carrier in Pointe-Claire, Que. She visited sorting plants, and worked some hot summer night shifts with mail sorters.

Lets see her do a full duty over here! Don't even think they get out of their vans over there???

Pointe-Claire Population (2006)[4]
- Total 30,161
- Density 1,597.7/km2 (4,138/sq mi)
- Change (2001-06) ▲3.0%
- Dwellings 12,608

[DGP1]

She delivered mail with a carrier in Pointe-Claire, Que. She visited sorting plants, and worked some hot summer night shifts with mail sorters.

Lets see her do a full duty over here! Don't even think they get out of their vans over there???

Pointe-Claire Population (2006)[4]
- Total 30,161
- Density 1,597.7/km2 (4,138/sq mi)
- Change (2001-06) ▲3.0%
- Dwellings 12,608

You know it would be a carefully stage managed duty, they're not going to put her on a 6 hour duty and expect to keep their jobs

[Pinky 1]

You know it would be a carefully stage managed duty, they're not going to put her on a 6 hour duty and expect to keep their jobs

Stuff the carefully stage managed duty, is she bringing her 22 year old daughter with her ?

[Stormproof]

You know it would be a carefully stage managed duty, they're not going to put her on a 6 hour duty and expect to keep their jobs

Stuff the carefully stage managed duty, is she bringing her 22 year old daughter with her ?

Naughty room for you pinky

[Lounge Lizard]

So she got out in the field. She delivered mail with a carrier in Pointe-Claire, Que. She visited sorting plants, and worked some hot summer night shifts with mail sorters. So that's prepared her for a scorcher of a hot British summer afternoon on delivery ? I doubt it.

[DirtyHarry]

The usual bullshite accompanies yet another highly-paid CEO, and what's the betting that after Greene's bout of milking the system, she won't have grown Royal Mail, but will have just carried on where the other idiots, Crozier & Leighton, had left off, and shrunk Royal Mail further still?

[andy2007]

She delivers eh?
She delivers serious H&S problems! Just look at this, which the CWU forwarded to us from the CUPW:
14 June 2010
LTB 532/10 - Re: Moya Greene, New Royal Mail CEO - Information From Canadian Union of Postal Workers (CUPW) on Ms Green's Health and Safety Record:

No. 532/10
Ref
Date: 14 June 2010





To: All Branches



Dear Colleagues






Re: Moya Greene, New Royal Mail CEO - Information From Canadian Union of Postal Workers (CUPW) on Ms Green's Health and Safety Record:




CWU Safety Reps in Royal Mail Letters, Parcelforce and Post Office Ltd will be aware of the announcement that Canadian Moya Greene (the CEO of Canada
Post) has been appointed as the new Royal Mail Chief Executive replacing Adam Crozier.





Enquiries have been made with my counterpart in the Canadian Union of Postal Workers (CUPW) to gauge Moya Greene's health and safety credentials.






Moya Greene's CV posted on the internet, amongst other things, details that in a previous role as Assistant Deputy Minister for Transport Canada, she was
responsible for:
· the privatisation of the Canadian National Railway and
· the deregulation of the Canadian airline industry.
Ms Green then went on to become CEO of Canada Post and on her departure the Canadian Union of Postal Workers (CUPW) President Denis Lemelin said:
"If you compare the four years before Greene with the four years under Greene's management of Canada Post, the numbers show that injuries have gone
up 15.4% and grievances have gone up 59.3%."



Gayle Bossenberry, Canadian Union of Postal Workers [CUPW], 1st National Vice-President [Health and Safety Officer] has send the following message:
"The CUPW would like to offer the CWU our condolences regarding the appointment of Ms. Greene."
"It was always a challenge in dealing with Greene in particular in regards to her anti - Union attitude and anti - health and safety attitude."
"She has a deep-seated belief that the worker is to blame, and she has implemented several 'behaviour-based programs'."
"In her mandate here, she has also brought in 'Manulife', to administer the corporation’s attendance management program."





Gayle forwarded copies of two recent reports; one from the Canadian Centre for Policy Alternatives which reports on health and safety in Canada Post amongst
other industries and the second is a CUPW report on 'Manulife' a company brought in to administer Canada Post's Attendance Procedure and Return to Work
Procedures.
The Canadian Centre for Policy Alternatives Report entitled "Success is No Accident" states:
"Canada Post has by far the worst overrepresen­tation of workplace injuries. The accident rate at Canada Post has marched up­wards since 2002. Despite high
injury rates Canada Post Managers were instructed to resist health and safety inspections (by the LAO, Canada's HSE) and to refuse to sign Assurances of
Voluntary Compliance (AVC) for health and safety violations (issued by LA, Canada's HSE). AVCs are the first tool LAOs use to protect workers health and safety."





The CUPW surveyed Members on their experience with Manulife and the study on 'Manulife' reports:
"More than half of the respondents who returned to work on modified duties after an illness or injury, felt they returned to work sooner than they thought they
should have because of pressure from the Canada Post, and/or were asked to perform duties which were beyond their medical restrictions, believed that this
worsened their medical situation."






Not being one to pre-judge people's performance in any given role we'll wait and see what develops in respect of the role and tenure of Ms Green. At a time
when despite some obvious safety and health challenges for the CWU there are many positive developments, policies, messages, standards and commitments
on Health and Safety and Safety Rep involvement coming from Royal Mail Group and the businesses, Royal Mail Letters, Parcelforce and Post Office Ltd. Let's
hope all Board appointments support a continued positive way forward and don't try to wreck all the good work.
Regards and Best Wishes
Dave Joyce
National Health, Safety & Environment Officer
=================================================================================
Attachment:

Moya Greene From Wikipedia, the free encyclopaedia

Moya Greene is a Canadian civil servant and business woman. Born in Newfoundland, Greene graduated from Memorial University of
Newfoundland with a Bachelor of Arts in 1974, and then attended Osgoode Hall Law School. On graduation in 1979 she joined the
Public Service of Canada in Ottawa as an immigration adjudicator, later taking positions in the Department of Labour and the Privy
Council Office. In the later position as Assistant Deputy Minister for Transport Canada, she was responsible for transport, overseeing
the privatisation of Canadian National Railway and the deregulation of the Canadian airline industry. In 1996 she joined TD Securities
as managing director of infrastructure finance and public private partnership. In 2000 she joined the Canadian Imperial Bank of
Commerce as senior vice president and chief administrative officer, retail products. In 2003 she joined Bombardier as senior vice
president, operational effectiveness, under CEO Paul Tellier. That same year she was named among the 100 most influential women
in Canada by the National Post, and in 2004 as one of the Top 40 female corporate executives in Canada by the Ivey School of
Business. After resigning from Bombardier at the end of 2004, she was appointed President and Chief Executive Officer of Canada
Post. During her period of tenure, she placed emphasis on cost cutting through cutting absenteeism, increasing automation and
improved labour relations. The result was a trebling of Canada Post's profits to C$281 million (£183 million), despite a 5.1 per cent
drop in revenues, resulting in a two year extension to her original five year contract. However, in her last year of tenure, the
Canadian Union of Postal Workers marked her fourth anniversary with a report card, with the CUPW's President Denis Lemelin
commenting: "If you compare the four years before Greene with the four years under Greene's management, the numbers show
that injuries have gone up 15.4% and grievances have gone up 59.3%." On May 27, 2010, Greene was appointed Chief Executive
designate of the United Kingdom's Royal Mail. Replacing the departed Adam Crozier from early July, the first woman to hold the post,
her duties are expected to include the part privatization of the UK's postal service



Anyone fancy their chances of reaching retirement age, in any fit state to enjoy it, with a record like that?
It's got me worried! Especially considering the problems we already have, with H&S.

[Phantom]

She's here to cut and help see through any form of privatisation necessary, thats it pure and simple!