Have Your Say Latest Results

[Running Man]

Has anybody seen any information on the latest Have Your Say survey?
I have heard that response rates are up slightly on last year but have no idea what those results actually say yet.
I truly hope that our teams have answered their surveys honestly and have told it like it is.
No doubt there are some people and some offices that are enjoying Post Office Ltd at the moment but I am quite certain that the vast majority (counter staff and managers alike) are totally and utterly fed up with the way we are being run at present and I trust that they have put pen to paper to make their true feelings known.
I fully understand those people who say "what's the point" and "nobody takes any notice anyway" but if those people have not taken the option to "have their say" then the results are inevitably going to look better on paper than they are in reality.
Personally I'm hoping for the worst set of results ever for POL but those results will mean absolutely nothing if the leadership are unwilling or unable to do anything about them.
I'm not holding my breath!

[The BFO]

Whatever the results, you can be sure they will be twisted by the ‘Spin’ merchants.

[*The Lone Postie*]

In our office the only reason of more returns was because they had us fill them out in WTL,otherwise most would of gone in the bin!

[hantsman]

In our office the only reason of more returns was because they had us fill them out in WTL,otherwise most would of gone in the bin!

Same in what was my office, they were more or less forced to fill them in at WTL, the manager went mad when people just left without filling them in, they were getting you to go to the postbox at the office and watch you put them in. Shocking, im guessing that they get a bonus or its one of their key things to do from above.

Any body know who sends the survey out? details of them?

[Running Man]

I don't know about any bonus that may be on offer but the higher-ups seem very keen to have a great response this year.
Surely even the knobheads running our business don't expect this year's survey to highlight any good points.
The section that details statements like 'I have confidence in the leadership of this business' will most certainly generate nothing but negative responses.
Anyway let's wait and see just how bad the results are and exactly what our senior managers intend to do to address the inevitable concerns of our people.
Should be good for a laugh, or possibly a cry.

[bogstandard]

our DIM got totaly slated AGAIN
saw it as a positive though as in some areas it was better than last years.
the areas where there was a significant down turn he put down to the odd disgruntled worker ruining an otherwise good result, LMAO

[MinisterofCucumber]

I have just seen our HYS comments section and it goes a long way to to restoring my good reputation.

I started to stand up to our management when they tried to get rid of one of my mates of 20 years service. When I realised that the union in our office had capitulated, I started looking in to things and found that we were not paid pay protection when we should have been and some of my workmates had been kept on substitution pay for years instead of getting temporary promotion.

Management reacted by claiming I was a troublemaker and used their network of favourites to trash my character. The 3 pages of criticism that is the comments section of our HYS proves that there are a lot of others who share my views. The complaints are about management breaking policies, lack of promotion due to the principal unit manager filling management positions with cronies from his old centre, failure of senior management to communicate with staff, favouritism shown in the allocation of overtime, favourites rewarded with days off, complaints against the hated admin team releasing private details, bullying of sick staff, an ex manager was given EVR and was re-employed within weeks, the line manager of a manager accused of bullying was allowed to sit in on witness interviews as the notetaker, operational failures due to equipment not being maintained or replaced...

The manager in charge of overseeing HYS in our office passed me the comments section because senior management had tried to persuade him that we should do the survey again. Thankfully, he stood up to them.

RM must show its commitment to build trust by dismissing our disgraceful senior managers before the police and racial equality commission get involved.

Are conditions in other cash centres as bad as in ours?

[PatchesNY]

A certain Crown Office (where I have not visited for a number of years, so I wasn't involved) had a hateful bully. She rounded up all her equally nasty mates and they all anonymously complained about a colleague on a HYS. The result was the colleague was suspended and then sacked for something she wasn't even told about. When the good old Union appealled the colleague was apologised to and offered her full job back. She chose not to take the offer so the PO paid her a whack of money as an out of court settlement and gave her redundancy.

People should make sure they know quite how evil the powers that be are and then filling in a form anonymously indicates you are a coward. Also people should be aware that lying on a HYS can cause all sorts of trouble.

HYS should be only used for genuine feedback and not for a load of cowards to get their kicks.

[MinisterofCucumber]

Patches NY,

How can someone be suspended and sacked for something they weren't even told about?

RM still have to abide by the law.

Our HYS survey had many comments covering many different problems. The things that more than one person complained about were mostly general such as lack of promotion opportunity, no pay rise and lack of working equipment. Specific examples given by more than one person were facts such as staff not getting pay protection and staff being kept on substitution pay for years instead of 13 weeks maximimum. This was proof of bad management because these staff later recovered their money.

There were some comments about individuals and quite a few members of staff were accused of receiving favourable treatment. In our HYS, everyone did not gang up on one person. The criticisms were wide and varied. I assume that you are refering to RM HQ when you say, "people should make sure they know quite how evil the powers that be are." I haven't found them evil myself but I would still prefer an independent inquiry.

I don't get the impression that people are lying in our survey. One indicator of the genuiness of the comments is that there isn't a lot of swearing, just people trying to get their points across in the hope of getting justice.

If I was in HQ, I would be thinking about getting rid of the senior management in East London Cash Centre. How can the MtSF agreement be followed to give one set of staff pay protection (safenet) but ignored for another set of staff?

Unit managers were given a lot of power under Crozier's regime and with that power should come accountability.

[Running Man]

Given Richard Barker's uninspiring video at yesterday's WTL session Post Office Limited have clearly been given a 'bloody nose' with the latest Have Your Say results.
It seems that somebody at the top has finally realised that we cannot possibly build a successful business when so many people at the sharp end are totally and utterly cheesed off!
What bothers me is the need to have surveys and hold focus groups to discuss why so many of our people are fed up.
If Richard or any of his cronies had spent a significant amount of time around Crown Offices in the last two or three years and actually LISTENED to our people, then none of the senior managers should be surprised by what has been said; ostrich type management at its very best, or worst if you like.
Richard said that last year's performance "probably doesn't feel like success in Crown Offices"; well you got that right!!! It feels like one load of crap after another, after another, after another, after another, (continue ad nauseum).

[MinisterofCucumber]

We need some new blood in management. Eight of the comments on our HYS complained about there being no promotion opportunities.

Our principal unit manager came from another centre that was subsequently closed down. Over the years, he managed to move a lot of managers to our centre from his old centre thus blocking promotion for our people. Only one of the senior managers on the cash centre side is 'homegrown'. We are located in a borough that has high unemployment and the highest proportion of ethnics in the country. It seems that most of the public sector management jobs are filled by people who don't live in or haven't grown up in the borough. I don't think people in other parts of the country would like it very much if individuals from elsewhere were drafted in to manage all the public services and the locals got left out. Imagine if people in Liverpool were denied promotion because the management jobs were given to people from Manchester.

The response of management to our HYS was to propose that their old centre be re-opened and that they evacuate themselves and the staff they brought over back there. Presumably they want to take our work with them. They are taking the piss. RM policy is to avoid compulsory redundancy where possible but where a whole centre is closed down, this is unavoidable. These staff should have been made redundant and given the appropriate compensation when their centre closed.

Our 'rogue' managers need to be removed from RM for good. We will not let them loot us and escape through the Blackwall tunnel. There will be no chopper out of Saigon for these characters.

[bogstandard]

the HYS reports are a total sham.
on the traffic light system they use his were ALL red, nothing came of it, he carried on regardless and still does to this day.
A greater moron you could not possibly hope to meet.

I wish i was making it up, but it must surley must shout out to senior management when your entire force of line managers go up for a meeting with the DSM about the dom.
The DSM left them ALL out to dry, now the dom thinks he is untouchable.
I mean, what with, possibly the worst HYS results in RM history, a team of lino's that complained about him to the DSM en masse.
the only trhing to come out of all this is some paper, and even more spineless lino's eating more sh*t than before. And let me tell you they were getting it in by the bowl full before.

[MinisterofCucumber]

It looks like RM have lost control of local unit managers.

One solution would be for HR to recruit and appoint admin managers to units and make sure these admin managers had no previous connection with the unit's management team. These admin managers would be line managed directly by RM HQ and be responsible for making sure procedures, policies and agreements are implemented correctly.

At the moment, too many managers are being shifted around rather than being made compulsorily redundant. This means there is no promotion and so leads to a 'them and us' atmosphere. RM policy is to avoid compulsory redundancy where possible, not avoid it altogether. RM management needs new blood.

[PatchesNY]

Patches NY,

How can someone be suspended and sacked for something they weren't even told about?

RM still have to abide by the law.

Don't know the ins and outs. My counter clerk sister told me about it as was counters gossip for quite some time. Basically a load of people used HYS as a baseball bat and caused a young girl a load of trouble. She got sacked anyway. The part that is true that I know of is that she got an out of court settlement and a whack of money. I supose that indicates that despite knowing about the law RM decided to act outside of it which cost them big time!