Doorstepping

[postiel]

I like doorstepping DSA packets (ie citipost)
as the customer doesnt know who to complain to !!!!!!!!!!!!!!1

[krussel]

I have never ever had a customer demand that I stand there like a lemon at 7am waiting for them to climb off their missus or pull their dressing gown on and fall down the stairs before eventually getting to the door for me to hand over the packet.

7am are you for realllll! Last time I got to knock on a door that early in the morning was erm 2003 I think

Yeah i thought this was a bit strange to be honest

Leaving packets is common sense. Its 8 miles back to the DO for my customers so if i can help them i will but always in the dry and out of sight with a p739.

[krussel]

I like doorstepping DSA packets (ie citipost)
as the customer doesnt know who to complain to !!!!!!!!!!!!!!1

We get bloody City Link, DHL Business Post and evey other tom dick and harrys complaints anyway

[Big Daz]

The only doorstepping allowed at my D.O is where the customer has written in and asked for their package to be left in a place of their choice. That letter is kept on file as evidence that we are acting according to the customers wishes.

[smelly_cat_lady]

DO NOT DOOR STEP! I did once on a friday, thought i was doing the customer a favour so they didn't have to trudge into town to pick it up. She claims it was never received / stolen and i got a serious warning on my file for a year. If you follow the rules then there can be no come back on you. If you want to help your customers, get them to write to your DO stating that they accept responsibility for anything going missing and will not blame the postman. Only then will every one be happy. Oh! And never put anything under a blue bin on recycling days.............

[Cliff Clavin]

delivering at 7am

can i get a transfer

[opgpat]

The alternative delivery location should be either somewhere safe, secure and weatherproof

delivery may be refused if:
the Nominated Location appears insecure to the delivery officer

They are quotes from the RM Safeplace customer licence. It is saying (in relation to the Safeplace system for tracked items only) that a parcel can be left at the posties discretion in a 'secure' place. Now does an open porch count as a 'secure' place? It's open to interpretation. If it does then surely we can leave any old parcel there. Why not is what I say.

[Pegman]

One of my managers told me to doorstep anything that doesn't need signing for, I asked him for that instruction in writing.....he declined my offer

[jaylime]

spacephoenix makes a great point here.were moaning about delivering light bulbs and god knows what else,but hes right if rm dont get the contract someone else will and we will deliver it anyway.i hate frigging lightbulbs and im in a van i dont have to carry them but at least the business is getting a decent wack for them instead of them being dsa mail.

[madmax99]

I note that a few people here are very critical of doorstepping. And that this practise is deemed unacceptable by many long standing posties.

I have a life and indeed another job outside of RM, so for the three rounds that I cover I ask as many people as possible on each of the rounds where they would accept me leaving their parcels/packets. I have never ever had a customer demand that I stand there like a lemon at 7am waiting for them to climb off their missus or pull their dressing gown on and fall down the stairs before eventually getting to the door for me to hand over the packet.

I will go even further that the customers are delighted that they A) aren't woken up by an impatient postie or B) Don't have to drive 15 miles to pick up a packet I 739'd earlier in the day.

Surely this is common sense ? I get to go home to my other job and family earlier and the punter gets their delivery. Everyone's happy. Right?

Can't make my mind up as to if your'e a "wind up" or a "prat!"

[wolfie citizen smith]

I note that a few people here are very critical of doorstepping. And that this practise is deemed unacceptable by many long standing posties.

I have a life and indeed another job outside of RM, so for the three rounds that I cover I ask as many people as possible on each of the rounds where they would accept me leaving their parcels/packets. I have never ever had a customer demand that I stand there like a lemon at 7am waiting for them to climb off their missus or pull their dressing gown on and fall down the stairs before eventually getting to the door for me to hand over the packet.

I will go even further that the customers are delighted that they A) aren't woken up by an impatient postie or B) Don't have to drive 15 miles to pick up a packet I 739'd earlier in the day.

Surely this is common sense ? I get to go home to my other job and family earlier and the punter gets their delivery. Everyone's happy. Right?

oh yer brilliant idea then Royal Mail can close all the callers offices in the land, that will save a few hours better still let everyone come and collect there mail and parcels from every delivery office (oops) sorry its been renamed collection offices then no need for full time posties and they all can get home early to be with there families and then they can all have a nice trip down the labour exchange to find a second job what a muppet

[NWpostie]

I have been doorstepped 3 times and i didn't like it each time, first in it was in the rain, the next was a national trust magazine and a box of light bulbs.
as much as I hated doing it, I had to complain, in order to protect my deliveries, it is open to the street and can easily be stolen, I did wonder what happened to one item I ordered and it didn't turn up, got compo for it tho, I NEVER doorstep in my job, its not worth it.

[Richie89]

I have been doorstepped 3 times and i didn't like it each time, first in it was in the rain, the next was a national trust magazine and a box of light bulbs.
as much as I hated doing it, I had to complain, in order to protect my deliveries, it is open to the street and can easily be stolen, I did wonder what happened to one item I ordered and it didn't turn up, got compo for it tho, I NEVER doorstep in my job, its not worth it.

Dont know about the rest of it, but I certainly wouldnt be happy if I had to go the 5 miles to my DO to pick up a NT mag and bulbs. Thats the only stuff I doorstep, managers orders.

[NWpostie]

The national trust magazine contained my parking pass and booklet, i would be prepared to pick that up also free light bulbs is ok by me.

[just_nuke_it]

I only doorstep if there is a well hidden, protective place to put it. The amount of times customers have approached me and thanked me for doing so urges me to do it more. But valid points brought up here about the one time it goes tits up. We all (well most) have brains, you can figure out when you're doing something you really shouldn't.