General Comment
It became apparent during the period that a number underlying issues were emerging and
they are as follows: management styles and their consequences, the distinctions between
Leadership and Management were not well understood or practised, and the principles of
ownership
There are a number of issues that appear to underlie the practices, procedures and
behaviours that were observed during the period of contact with the organisation. They are,
not exclusively, the following:
· The impact on performance of management style and behaviours
· The consequences of a failure to distinguish between (and the implementation of
that distinction) leadership and management
· The importance of a sense of ownership and inclusion for all those involved,
especially casual staff
· Of communication and its poor quality impacting on performance and morale
· A general lack of understanding and appreciation of quite basic human psychology
and its application to the work place
Two final comments: (i) the Royal Mail, on this evidence, is poorly managed at this
operational level and (ii) if the situation encountered in this sorting office is typical of the
“regular” sorting scene, then the industrial action mentioned earlier, comes as no surprise
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Aye--and just think of the expese of training these 'Managers' they aare the ones who should be forced into a WTL session evey week! And I bet this chap was in one of the better offices!
jaja wrote:So after RM spending loadsa money on this case study
what the feck are they going to do about it????
it seems always the case they spend countless money on excercises like these
and do feck all about the issues
whats the point
fecking morons :mfo :cfo :lfo
RM didn't, they turned the offer down, but the company involved went ahead with it anyway.
All post by me in Green are Admin Posts. Any post in any other colour is my own responsibility. If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Aye--and just think of the expese of training these 'Managers' they aare the ones who should be forced into a WTL session evey week! And I bet this chap was in one of the better offices!
