The Killer Mail - Adam Crozier

[TrueBlueTerrier]

http://blogbard.typepad.com/bardiness/2 ... ozier.html" onclick="window.open(this.href);return false;

In the recent weeks leading up to Christmas, I've received three cards from the Royal Mail asking for money. Each one says that additional postage needs to be paid before they can deliver a piece of mail.

There are three options: 1.Go directly to the sorting office and pay and collect. 2. Return the cards with stamps to the value. 3. Make a payment online.

The latter two will result in redelivery at a later date.
This is because the post office has begun charging over and above the regular price of a postage stamp depending on the size and shape of an envelope.

However it appears that the general public have not been very well informed.

I rejected the first option because it is time consuming and difficult to park. I rejected the second because it is stupid. It entails going to a post office (assuming one can be found) to buy stamps, sticking them on the card which the postman has already delivered, posting them in the box to be recollected, and then the annoying item being returned to him to be delivered.

The third option was the best. Save your legs, pay the bloody fee, and get the posty to deliver as normal.

I wonder if this is the reason why the size of the majority of greeting cards I've received have been rather small. Clearly those sending a six by six square inch card with the best intentions would be horrified to learn that I had to pay an extra £1.17p to receive it.

The Post Office says that £1 is a handling charge. Handling? It's a Christmas card for Gawds sake. That's why people post them. They are light, do not require a fork-lift truck, and are designed to fit through letter boxes!
In the same post I received a card that was ten inches by six. No problems with that one. It would indicate that equilateral cards are more troublesome than rectangular ones, and this causes problems for HM Post.

Anyway, the three items which I had to pay for were all christmas cards, and all sent by people with best intentions. How many similar cases are there?

Supposing I sent a lovely card to an elderly aunt. Being unawhere of the new policy I would have stuck a first class stamp on it. My beloved relative who may be housebound would receive a mere formal notification that an item could not be delivered due to insufficient postage.

She would not be able to trudge to the sorting office. She wouldn't know who sent it. She's not internet savvy and not online. If she was fortunate, a neighbour would collect it for her, but that is reliance on good will. Something which the Royal Mail once had, but has long since lost. Suppose my Aunt was poor. Suppose she spent money retrieving my card, suppose she got a taxi and queued to get it. Suppose she was ill.

These examples are not extreme, and I suspect there are thousands of elderly people being inconvenience by the Royal Mail's inconsiderate and officious behaviour.

The Chief Executive of Royal Mail is Adam Crozier.The same man who was Chief Executive of the English Football Association six years ago. In 2007 his earnings were over £1million. That year he decreased Royal Mail's workforce by 45000, and to date has closed over 7000 post offices.

In his drive to increase profitability, he has decimated the nation's most loved organization, and turned the public against it. Today, his pay packet is five times higher than his boss - the UK's Prime Minister Gordon Brown. Yes. Adam is a public servant!

Rarely will he be seen giving interviews. It was he who presided over the most embarrassing events involving English football, when the FA was rarely out of the headlines. It was he who appointed Sven Goran Eriksson. He who oversaw the debacle, and he who knew when to walk away from the mess in a Blairite fashion leaving others to clear up.

His history does not instill confidence. His time is up. Yet I predict that he will walk away without much distress in 2010 and no doubt some other organization will suffer at his hands. Remember his name.
The postal worker is as much the victim as the customer served.

Lets send a card to Crozier - six by six, with the following sentiments:

Merry Christmas, Now bugger off!

Address it to: Adam Crozier, Chief Executive, Royal Mail.

He'll get it!

[ldsposti]

What a great idea why did we not think of that

[rhino49]

http://blogbard.typepad.com/bardiness/2 ... ozier.html" onclick="window.open(this.href);return false;

Pricing in proportion has not "begun" recently - it began over three years ago. At the time, every address in the country had a size template delivered to enable customers to check their mail before sending and no doubt many of them treated it as "junk mail" and disposed of it accordingley, considering it unimportant. The public expects us to run a cheap and efficient service but that is disrupted by items that are outside our normal machine friendly parameters, and we quite rightly price them slightly differently. It is the senders responsibility to ensure that the correct postage is paid, not Royal Mails and may I suggest that another option may be to simply destroy the offending items as they are usually without a return address as well as correct postage. I as a humble postie am furious that the nanny state we live in is full of twits like you that think everyone else is at fault if it causes you a problem and yet the forces of economic administration cares little for the struggle that a service like Royal Mail has to survive against both competition and brain dead customers who can't take the trouble to do their side of the transaction properly.

[jessicarabbit]

No doubt a Daily Mail reader too.

[rhino49]

It's been updated - I think I upset him

[baldrick]

He is right about :cfo though.

[rhino49]

It's been updated - I think I upset him

......and has now had following texts from me and others deleted by the original author, I assume because the truth hurts. An old quote for you Bardy, and others who hide behind blogs that are equally uninformed - " If you can't stand the heat - stay out of the kitchen"

[pab2010]

It's been updated - I think I upset him

......and has now had following texts from me and others deleted by the original author, I assume because the truth hurts. An old quote for you Bardy, and others who hide behind blogs that are equally uninformed - " If you can't stand the heat - stay out of the kitchen"

No! You didn't upset me, but it was necessary to moderate the flurry of comments engendered by my post. I am the author. I have joined this forum to discover the origins of the feedback. I will use the comments to create another blogpost.

There was no intention to cast aspursion on the postal worker. I made the point to draw attention to the management and chief executive who I believe has decimated the nation's jewel. The loss of thousands of sub-post offices, once a valuable centre for a community, indicates a management which treats the public with contempt. I stand by my article, and make no apology for the disgraceful appointment of an individual who has singularly failed to engage with the public, together with a government which acquiesced to his every whim and desire.

Never before have I recieved these memo's from the postman saying they could not deliver due to insufficient postage. This is yet another imposition which over recent times has caused the public concern. Often I have found a note saying that something could not be delivered because I was not in when I have been but a few feet from the door. I would chase the postman halfway up the street, to learn that he didn't have the item in the first place.

I admire your defence, but I did not attack you or your colleagues. I am just a member of the public who feels that the Royal Mail is slowly but surely alienating those they serve. You should address your ire to those at the top.

[TrueBlueTerrier]

It's been updated - I think I upset him

......and has now had following texts from me and others deleted by the original author, I assume because the truth hurts. An old quote for you Bardy, and others who hide behind blogs that are equally uninformed - " If you can't stand the heat - stay out of the kitchen"

No! You didn't upset me, but it was necessary to moderate the flurry of comments engendered by my post. I am the author. I have joined this forum to discover the origins of the feedback. I will use the comments to create another blogpost.

There was no intention to cast aspursion on the postal worker. I made the point to draw attention to the management and chief executive who I believe has decimated the nation's jewel. The loss of thousands of sub-post offices, once a valuable centre for a community, indicates a management which treats the public with contempt. I stand by my article, and make no apology for the disgraceful appointment of an individual who has singularly failed to engage with the public, together with a government which acquiesced to his every whim and desire.

Never before have I recieved these memo's from the postman saying they could not deliver due to insufficient postage. This is yet another imposition which over recent times has caused the public concern. Often I have found a note saying that something could not be delivered because I was not in when I have been but a few feet from the door. I would chase the postman halfway up the street, to learn that he didn't have the item in the first place.

I admire your defence, but I did not attack you or your colleagues. I am just a member of the public who feels that the Royal Mail is slowly but surely alienating those they serve. You should address your ire to those at the top.

Thanks for the reasoned and polite reply - and welcome to the forum.

Also sorry if me copying it here with a link caused problems but I think the last few lines which some have missed is a very good idea. Perhaps we should have it as a "cause".

[rhino49]

It's been updated - I think I upset him

......and has now had following texts from me and others deleted by the original author, I assume because the truth hurts. An old quote for you Bardy, and others who hide behind blogs that are equally uninformed - " If you can't stand the heat - stay out of the kitchen"

No! You didn't upset me, but it was necessary to moderate the flurry of comments engendered by my post. I am the author. I have joined this forum to discover the origins of the feedback. I will use the comments to create another blogpost.

There was no intention to cast aspursion on the postal worker. I made the point to draw attention to the management and chief executive who I believe has decimated the nation's jewel. The loss of thousands of sub-post offices, once a valuable centre for a community, indicates a management which treats the public with contempt. I stand by my article, and make no apology for the disgraceful appointment of an individual who has singularly failed to engage with the public, together with a government which acquiesced to his every whim and desire.

Never before have I recieved these memo's from the postman saying they could not deliver due to insufficient postage. This is yet another imposition which over recent times has caused the public concern. Often I have found a note saying that something could not be delivered because I was not in when I have been but a few feet from the door. I would chase the postman halfway up the street, to learn that he didn't have the item in the first place.

I admire your defence, but I did not attack you or your colleagues. I am just a member of the public who feels that the Royal Mail is slowly but surely alienating those they serve. You should address your ire to those at the top.

Welcome to the forum pab2010 and thank you for expanding on your original blog comments - please spend some time on here and I am sure you will find that postal workers in general care a great deal about how we treat the customer and about how they perceive us, but it is after all a two way street and the customer also has responsibilities in the conduct of any transaction.

[pab2010]

I'm encouraged by the responses here. Before arriving I envisaged a litany of criticism. This was judged on comments received on Bardiness: A blog of social observation.

Having no connection with the HM Royal Mail, I can wax lyrical about those who run the service, without fear or favour. Writing about the Royal Mail is not part of my output. However, now that I am here, I'm proud to be given the opportunity to express my view - as a member of the public.

My observations are purely those which see events outside the woods.

Adam Crozier - the target for my aim - is a disaster for the Post Office.

He will leave in his wake footprints which had no regard for the industry he should have protected.

He will reside in the same hall of infamy as Beecham who destroyed the railways. His autobiography (for it will surely come one day) will state (like Beecham), that he was merely following government policy.

Unlike Beecham he will walk away with a fat cheque, without a single drop of regret. Some other company or multi-national will employ him, be it in an executive on non-executive position, and many other workforces will rue that day, for he is the harbinger of doom in a well tailored designer suit fitting for the 21st century.

[kingtubby]

He will reside in the same hall of infamy as Beecham who destroyed the railways. His autobiography (for it will surely come one day) will state (like Beecham), that he was merely following government policy.

[pedantry]It's Beeching, but never mind that[/pedantry]
As far as Crozier goes, you'll struggle to find any supporters of his here.

[smokerjim]

He will reside in the same hall of infamy as Beecham who destroyed the railways. His autobiography (for it will surely come one day) will state (like Beecham), that he was merely following government policy.

[pedantry]It's Beeching, but never mind that[/pedantry]
As far as Crozier goes, you'll struggle to find any supporters of his here.

[pedantry]I'm certain you will find lots and lots of Crozier acolytes here - just none will openly admit it....it would destroy what credibility they imagine they have on here *cough-Tman-cough-night tonic*[/pedantry]

[mrlovepantsuk]

You should address your ire to those at the top.

we did by going on strike but got slated by a lot of the public for doing that.

[smokerjim]

You should address your ire to those at the top.

we did by going on strike but got slated by a lot of the public for doing that.

I didn't get any grief from MOPs - I got a lot of support ( bear in mind Sevenoaks isn't your average left wing, socialist, working class area ).....what I did get was screaming headlines in "news"papers blaming me and my colleagues for the future & rapid destruction of the Public Service and the national economy, by choosing to withdraw my labour ( didn't see much about incompetant / wilfully destructive management, obstructive regulation, the many months of attempted negotiations by the union, etc, etc )