OnAFlyer wrote:Postal_Customer wrote:Ahebban wrote:I am more concerned as a customer about the postal workers who dont carry parcels out and put the "sorry you were out" cards through the letter box when customers are in, and when challenged admit they didnt even have the parcel on them. The postal workers who sign themselves for signed deliveries, who leave mail on th doorstep in plain view of the road, who deliver my mail to the wrong house, and other people's mail to mine. The groups of heavy mail items that seems to get delayed over several days when I know it was all sent to me at the same time. The sorting offices who leave the phone off the hook so people cant arrange redliveries. The birthday cards that arrived ripped open, someone in the chain having been checking for cash.
You have had personal experience of each of the above instances that you have listed?
Yes I have, of all apart from actually having the postie sign for the item on my behalf.
I
have had items left on doorstep, even if signed for or special delivery, I have phoned for hours to try to get through to a depot only to have to complain repeatedly at high levels (now they answer phone every time), I have had wrong mail delivered, and had to resort to joining the postal audit and using postwatch stickers to get the service improved. These things worked, but why oh why as customers do we have to complain and complain and complain to just get a basic level of
dedicated service.
A birthday card I sent last week to my grandfather was ripped open before delivery, we found out because he phoned to ask if we had put any cash in it for him.
Its not good enough, and I feel confident that without the influence of the unions, it would have been far easier to get these sorts of matters resolved.
I am fully behind the government and the Royal Mail if they try and stop the union interference in modernisation once and for all. I think a lot of the public would feel the same way.
I think you're on a wind up, either that or you're a serial complainer, the kind of person that every member of the service industry can't stand.
Telephones don't get answered at my local collection office either - because there's only one member of staff to serve all the customers, sort the packets and answer the phone.
If a birthday card was slit open it was more than likely the sorting machine, it happens all the time (although it should have been put into a damage bag - maybe the postman just didn't have time
)
And I don't believe for one minute that you have had Special Delivery items left on your doorstep. You claim this yet also say you haven't experienced a postman signing for anything - so who did sign for them?
Leaving normal parcels, well it shouldn't be done but maybe the postman is trying to save himself a bit of time so he can actually complete his duty in time, or get to his collapse, which apparently should improve service according to you.
As for misdeliveries, when I started at RM we had time to check the whole delivery as we tied it up, and resort any missorts. Now I don't even have time to make a cup of tea in a morning, let alone check through 1500 letters.
groups of heavy mail items that seems to get delayed over several days when I know it was all sent to me at the same time.
What has that got to do with RM staff? Just because some items are posted at the same time doesn't mean they will arrive together as well. Not as much mail arrives as quickly as it used to now, it's called 'modernisation'.
Every one of these instances can be explained or solved by staffing levels and workloads. And believe it or not your vision of RM's brave new world with a fantastic service doesn't include employing more.
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too much of our time, he isnt worth replying to brothers!! sounds like the usual reactionary CBI type drivel one hears on the news (eg last eves Newsnight), we have clobbered his argument several times over, so lets move on !!! 
