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sales
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claire1.9
- POST OFFICE
- Posts: 38
- Joined: 09 Dec 2008, 20:32
- Gender: Female
sales
Got told in the warm up today that it is now mandatory with every bill paying customer we have to go with home phone. We might as well just sell home phone and nothing else because 99% of customers pay bills. Has anybody else been told this or is this another thing our manager has made up because it would not be the first time.
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billyhayes
- POST OFFICE
- Posts: 455
- Joined: 05 Aug 2007, 00:50
- Gender: Male
Re: sales
Hello Claire. Can you do something for me? Can you ask your manager where it states in the sales code of conduct that you have to offer HP to 'every' bill-payment. 
They will of course reply with something like "that it is not in the sales code of conduct as that is a broader agreement that does not go into specific products."
Would you please, then ask your manager if a 'National Agreement for Selling Homephone' exists, signed off by Andy Furey, that states that every bill payer MUST be sold HP.
As anything that a clerk has to do that is MANDATORY, such as mails integrity, following the attendance procedure, balancing correctly, compliance etc etc ALWAYS has a POL produced document or agreement in place to ensure that both parties adhere to it...
PS - just remembered some older posts of yours Claire, it seems you are still being fed the same old flannel! Just look back at the other posts you made and my responses to them. NOTHING has changed.
They will of course reply with something like "that it is not in the sales code of conduct as that is a broader agreement that does not go into specific products."
Would you please, then ask your manager if a 'National Agreement for Selling Homephone' exists, signed off by Andy Furey, that states that every bill payer MUST be sold HP.
As anything that a clerk has to do that is MANDATORY, such as mails integrity, following the attendance procedure, balancing correctly, compliance etc etc ALWAYS has a POL produced document or agreement in place to ensure that both parties adhere to it...
PS - just remembered some older posts of yours Claire, it seems you are still being fed the same old flannel! Just look back at the other posts you made and my responses to them. NOTHING has changed.
If you tell a lie big enough and keep repeating it, people will eventually come to believe it.
Joseph Goebbels
Joseph Goebbels
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Big TImmy
- POST OFFICE
- Posts: 27
- Joined: 15 May 2009, 18:50
- Gender: Male
Re: sales
Hello BFO - in the office where i work there is a copy of the sales code pinned to the notice board - ask your union rep where you work and i expect they will do likewise - therefore making it easy for all staff to refer to.