Later starts, later Specials

[johnnyp]

suggest you give the auditors a ring-- they came in by suprise last Monday picked up first card which had 3.15pm, second card 2.20pm next to specials.Marched straight to the doms office gave him a bollocking and the lino's .Now if we can't get specials done by 1pm the driver has to take them.

All reg in our office is done by drivers as it is the first thing ready for delivery

[Captain Scarlet]

How many been told to phone confirmation of delivery using priority cards by 12.30? We are supposed to get team brief on Monday 22nd and this is what we are going to have to do, phone with numbers of SD,s (if you can get answer as PHG is usually out on cut-offs) and these will be confirmed by him as delivered, question is how am I going to phone? Use your mobile...GTF....Have to do it....What if SD is for end of Dely...Change your route to deliver SD and then finish dely...Like Fk... Why do we sell such a product if we cannot manage to do it properly????

[NewPostieUK]

How many been told to phone confirmation of delivery using priority cards by 12.30?

When you take half your walk back, or claim an hours overtime, just explain thats how long it took you to find a working phone. They really are taking the p*ss expecting us to ring in.

[Oh no its raining]

Our office has been told we have to ring and confirm our SD's, so at the last WTL we said we would only do this if RM gave us either a company sim card or cheap mobile phone, union rep backed us up too.
Not had a responce yet but this week all SD's have gone out with drivers

[montriff]

Years ago our office had a 0800 number answer machine to ring ,that stopped when sd came in

[memo232]

Our office has been told we have to ring and confirm our SD's, so at the last WTL we said we would only do this if RM gave us either a company sim card or cheap mobile phone, union rep backed us up too.
Not had a responce yet but this week all SD's have gone out with drivers

Reverse the charges, i do (0800 7383773)

[wardroom]

Royal Mail official guarantee on special delivery times and refunds.



When your item has to be delivered on time, Royal Mail’s Special Delivery™ Next Day gives you the peace of mind to know it’ll be guaranteed to get there.


Our next day guarantee

Because we know how important your package is, we guarantee we’ll deliver your Special Delivery™ Next Day item before 1.00pm the next working day or we’ll refund your money.

This guarantee does not apply if:


We were unable to deliver the item because there was no-one to sign for your item
The delivery address is in an area of the UK where we do not guarantee next day delivery
We do not guarantee the delivery time for items to an address for which a person has paid for our redirection services. The item will be forwarded to the new address using Special Delivery but the money back guarantee does not apply

[Wiltshireboy]

I've been delivering Specials after 1pm for a while now, I won't change my delivery order just to suit the specials (if they make the duties finish at 3pm then that's the time I aim to finish).

We do 0730-1530,Mon -Fri now. If im not going to make a special,I tell the DOM.Most times he takes it in the van, when he drops my bags off.If he doesnt,thats tough.They WILL be late.Not bothered in the slightest anymore.

[citypostie]

what hours do you work on sat then ?
the mail comes in no earlier or later on a sat in our office yet we start 5am on sat & 6am mon - fri ?
so can customers claim compo if specials delivered after 1pm ?

The guarantee doesn't include saturdays unless they have paid the extra money for saturday guaranteed, thats why when I was driving we were always told not to go out of our way to deliver 9am specials on saturdays unless it was SG. It's crazy really that anyone pays for SG becuase they all get delivered on a saturday anyway, I said to my DOM before that only SG specials should be delivered on saturdays and the rest held until the moday afterall some people are paying £2 extra for the same service. And everytime I've delivered a SD item after 1pm I have always told the person receiving it to tell the sender to claim the postage back becuase most don't realise they can.

[bedfordrl]

We had an auditor in last week and one of the things he was checking up on why were our specials failing?.

We have now been told that our rurals have to get rid of their specials first even if that means doing the round backwards or deliver the mail in that area and then go off to the start of the round.
All well and good if there is only one special not if there are many dotted around the round.

What makes this laughable is we have just completed our driver assessments and the programme was emphatic that you should NEVER go off route as per your frame,also last year we had a drive on saving fuel and were also told then not to go off route even for specials!!!..

Is there anyone who knows what they are talking about .

[MAILMAN84]

They were quick to change us to consignia yet ridiculously slow to make a tiny change to the 1pm claim on specials. I mean peeps just want it the next day anyway