PDA and Special Deliveries

[welshdragon1]

So I was picking my stuff up from the locker this morning at 8.50am and was casually handed three 9am Specials for three different addresses in town, which were obviously physically impossible to deliver by 9. My question is, if I had scanned the barcodes on my PDA after 9, say 9.05am, would this have been 'flagged' to management as a failure to deliver by the required time? And would the **** hit the fan? Just a thought. I used paper and pen just incase.

[k979aaa]

So I was picking my stuff up from the locker this morning at 8.50am and was casually handed three 9am Specials for three different addresses in town, which were obviously physically impossible to deliver by 9. My question is, if I had scanned the barcodes on my PDA after 9, say 9.05am, would this have been 'flagged' to management as a failure to deliver by the required time? And would the **** hit the fan? Just a thought. I used paper and pen just incase.

It is locker persons job too inform you to the fact of 9.00am specials for how else would you know you had one too deliver by that time are you a mindreader!.

[welshdragon1]

So I was picking my stuff up from the locker this morning at 8.50am and was casually handed three 9am Specials for three different addresses in town, which were obviously physically impossible to deliver by 9. My question is, if I had scanned the barcodes on my PDA after 9, say 9.05am, would this have been 'flagged' to management as a failure to deliver by the required time? And would the **** hit the fan? Just a thought. I used paper and pen just incase.

It is locker persons job too inform you to the fact of 9.00am specials for how else would you know you had one too deliver by that time are you a mindreader!.

I know. Unfortunately the guy in our locker is as useful as a chocolate fireguard.

[banner18]

So I was picking my stuff up from the locker this morning at 8.50am and was casually handed three 9am Specials for three different addresses in town, which were obviously physically impossible to deliver by 9. My question is, if I had scanned the barcodes on my PDA after 9, say 9.05am, would this have been 'flagged' to management as a failure to deliver by the required time? And would the **** hit the fan? Just a thought. I used paper and pen just incase.

No! It will only come back on you if the customer sending or receiving the item complains about it arriving late. I've done the same thing and used the PDA and nothing has happened.

[k979aaa]

So I was picking my stuff up from the locker this morning at 8.50am and was casually handed three 9am Specials for three different addresses in town, which were obviously physically impossible to deliver by 9. My question is, if I had scanned the barcodes on my PDA after 9, say 9.05am, would this have been 'flagged' to management as a failure to deliver by the required time? And would the **** hit the fan? Just a thought. I used paper and pen just incase.

It is locker persons job too inform you to the fact of 9.00am specials for how else would you know you had one too deliver by that time are you a mindreader!.

I know. Unfortunately the guy in our locker is as useful as a chocolate fireguard.

So it not just your office then.

[dvbuk55]

Actually it is not the job of the locker guy to inform you of 9 o'clockers - it's his job to inform the Manager concerned that there are 9 o'clockers - and it's his job to see they make the deadline.

We have a system whereby 9 o'clockers are ready for 0730, bulk specials for 0800 and all others by 0930 - including tracked items - in reality I do my best to have everything ready for 0800 - sometimes that is quite difficult when the last lot are only arriving at 0630/40 - we get about 300 a day and 20/30 tracked. I do from 5 to 7 and then another bloke comes in for the last hour.

Now here's a question - does anyone use the PDA in the callers office for returned trackable items - Recorded, Special, Tracked and then use the same system to record collection or redelivery?

[apple]

Now here's a question - does anyone use the PDA in the callers office for returned trackable items - Recorded, Special, Tracked and then use the same system to record collection or redelivery?

In ours the PHG has to scan the tracked items back in with his PDA but the rest specs, recordeds are tracked back in with the PHG gun thing, two diff systems i think, they used to use the PDA to scan them back in when we first got them but then they seem to have had a phone call

[not me]

Actually it is not the job of the locker guy to inform you of 9 o'clockers - it's his job to inform the Manager concerned that there are 9 o'clockers - and it's his job to see they make the deadline.

We have a system whereby 9 o'clockers are ready for 0730, bulk specials for 0800 and all others by 0930 - including tracked items - in reality I do my best to have everything ready for 0800 - sometimes that is quite difficult when the last lot are only arriving at 0630/40 - we get about 300 a day and 20/30 tracked. I do from 5 to 7 and then another bloke comes in for the last hour.

Now here's a question - does anyone use the PDA in the callers office for returned trackable items - Recorded, Special, Tracked and then use the same system to record collection or redelivery?

we use the PDA for tracked items,everything else is done with the RMGTT as before

[dvbuk55]

Thanks for the replies, apparently there is a software problem which precludes using the PDA.

Here's another question though - when the PDA is used on delivery and shown as delivered or not the information is supposed to be uploaded immediately - but the items are still shown on the RMGTT as active several hours later - should it not be deleted from the list. The guns are closed down by 1420 and some officers may still be out on delivery - if an item has not been delivered and has been uploaded as such it is going to be shown as delivered by default when the guns are closed - or am I wrong?

[not me]

the problem with the guns is the data stays on them until the data is cleared overnight
i can only assume the PDA data overrules the RMGTT guns unless the item is rescanned at the DO after the PDA scan

[TeeferTiger]

It's not your fault if they're delivered late after only being given to you 10 minutes prior.

Some places aren't actually open until AFTER 9 anyway so I don't know how they get on about claiming any money back if we use our common sense and attempt delivery when they are actually open.

[not me]

It's not your fault if they're delivered late after only being given to you 10 minutes prior.

Some places aren't actually open until AFTER 9 anyway so I don't know how they get on about claiming any money back if we use our common sense and attempt delivery when they are actually open.

we should be attempting delivery anyway regardless of whether they are normally open
not the 1st time ive seen people in specifically for a 9am
its a premium service and should be treated this way
im not having a go at the posties but the company as a whole as we have the same lethargy in our place

[tiredwalker]

If I get a sent out to do a 9am special and they are shut, it get carded simple as that.

[TeeferTiger]

It's not your fault if they're delivered late after only being given to you 10 minutes prior.

Some places aren't actually open until AFTER 9 anyway so I don't know how they get on about claiming any money back if we use our common sense and attempt delivery when they are actually open.

we should be attempting delivery anyway regardless of whether they are normally open
not the 1st time ive seen people in specifically for a 9am
its a premium service and should be treated this way
im not having a go at the posties but the company as a whole as we have the same lethargy in our place

Yes I realise we should be attempting delivery anyway and personally I would just P739 it but some of the lads I work with will go back after 9 and they don't bother scanning it the first time. They see that as good customer service and the people they deliver to agree.

[dvbuk55]

It's not your fault if they're delivered late after only being given to you 10 minutes prior.

Some places aren't actually open until AFTER 9 anyway so I don't know how they get on about claiming any money back if we use our common sense and attempt delivery when they are actually open.

we should be attempting delivery anyway regardless of whether they are normally open
not the 1st time ive seen people in specifically for a 9am
its a premium service and should be treated this way
im not having a go at the posties but the company as a whole as we have the same lethargy in our place

Yes I realise we should be attempting delivery anyway and personally I would just P739 it but some of the lads I work with will go back after 9 and they don't bother scanning it the first time. They see that as good customer service and the people they deliver to agree.

I'll bet the customer who sends it likes it too..