New Overnight Delivery Network

[TrueBlueTerrier]

Urgent and important delivery demands made easy with new overnight delivery network

http://www.news.royalmailgroup.com/news ... royal_mail

Following a successful year-long pilot with the UK’s leading white goods manufacturer Indesit Company, Royal Mail is launching a new overnight parts distribution service to help UK businesses manage their operations more effectively and improve customer satisfaction.

The new express parts service is based on a specialist network which delivers parts to field service engineers at their homes, business premises, even their vehicles (in-boot) by 8am.

The service offers a quality of service consistently above 99.5 per cent, real time tracking, a return service through the same network and the reassurance of a dedicated helpdesk.

Royal Mail is launching the network after developing a solution for Indesit Company, which needed a reliable service to deliver half a million items a year to its 1,000 field-based engineers servicing 1.8 million customers.

Simon Lill, of Indesit Company, said: "Royal Mail’s urgent parts solution has delivered real value to our business by enabling us to improve efficiency and customer service as well as reducing costs through improved stock management.

"It enables us to send items overnight easily through the specialist courier network with confidence knowing that they will be available to our network of 1,000 field service engineers by 8am."

Sam Mellon, Managing Director of Specialist Services at Royal Mail, said: "Given the scale and size of their operation and the importance of delivering parts on time, Indesit Company presented a demanding challenge.
"Royal Mail delivered exactly what the business required by getting urgent items to their field service engineers on time, improving customer satisfaction. We are now extending the service to other companies with a network of engineers or field workers who need items urgently."

The new express parts service is the latest addition to Royal Mail’s range of existing logistics and distribution products and services, which include warehousing and Sameday delivery services.

It is the latest example of the business’s drive to develop products and services that meet the changing needs of its customers, helping them to run their operations as effectively as possible and improve customer service.

For further information, potential customers should call the Royal Mail express parts helpline on 0870 6060 111 or email aidan.james@royalmail.com

Ends

For more information, contact;

Helen Carnall, Blue Rubicon
helen.carnall@bluerubicon.com


www.royalmail.com

[DGP1]

The new express parts service is based on a specialist network which delivers parts to field service engineers at their homes, business premises, even their vehicles (in-boot) by 8am.

I take it that they had to set up a completely new delivery service for that It's strange how people want their mail/packages early.

[dvbuk55]

The new express parts service is based on a specialist network which delivers parts to field service engineers at their homes, business premises, even their vehicles (in-boot) by 8am.

I take it that they had to set up a completely new delivery service for that It's strange how people want their mail/packages early.

Hush your mouth do not utter that word - you must know that post a.m. is the new a.m. for RM.

[Stormproof]

Is this the same sort of contract we have with British Gas? More work for the already pressurised Callers staff, perhaps they might bung in some extra help now.

[DGP1]

Is this the same sort of contract we have with British Gas? More work for the already pressurised Callers staff, perhaps they might bung in some extra help now.

No, they say delivery service before 8am.

[andy2007]

Is this the same sort of contract we have with British Gas? More work for the already pressurised Callers staff, perhaps they might bung in some extra help now.

No, they say delivery service before 8am.

It's basically a better version of what we do for British Gas. It wouldn't surprise me, if they ask to have the same level of service. If we can do it for one, then why not another?

[pinstripe]

So how can they get these goods delivered by 8.00am when we can't get the mail to the delivery offices as early as that?

[andy2007]

Because we use a dedicated collection, and it's handled seperately from the rest of the Mail, at the RDCs. With the British Gas items, it doesn't actually get them there any quicker than 1st Class Post. But that's because of the timing of the Lorrys that take it from the RDCs. If the trailers for the new contract, were to come in earlier, then there's no reason why they couldn't arrive at the DOs, before the Mail. That's the advantage of handling these things seperately.