Royal Mail delivers target-beating quality of service

[TrueBlueTerrier]

28/11/2008


Royal Mail’s postmen and women delivered First and Second Class mail at target-beating performances this summer, according to the latest independent research on Royal Mail’s quality of service published today.

The report showed 93.4% of First Class mail was delivered the next working day after posting - ahead of the 93.0% target - and 98.8% of Second Class mail was delivered within three working days after posting, above the 98.5% target. Standard parcels, Special Delivery, International European and business bulk mail services were also all delivered ahead of target.

Mark Higson, Managing Director of Royal Mail Letters, said: "These target-beating results are a tribute to the dedication and commitment of Royal Mail’s postmen and women but we will not relax and are determined to keep doing all we can to deliver ever better service to all our customers."

Issued by Royal Mail:
148 Old Street
LONDON
EC1V 9HQ

NOTES TO EDITORS

1. The results cover the second quarter of the 2008-09 financial year, from 2 June 2008 to 31 August 2008, with the exception of the European International service, which was measured from 1 July 2008 to 30 September 2008.
2. Results on Royal Mail’s Quality of Service are measured independently by Research International, a company with a long track record in this field. The methodology used and the results obtained are verified independently of Royal Mail and Research International. Royal Mail knows of no other measurement of its quality of service that gives results with the geographical coverage and degree of reliability and accuracy in the figures obtained by Research International. The research is based on the measurement each month of 88,500 sample letters, parcels and packets sent to 6,000 addresses.

[Lounge Lizard]

28/11/2008


Royal Mail’s postmen and women delivered First and Second Class mail at target-beating performances this summer, according to the latest independent research on Royal Mail’s quality of service published today.

The report showed 93.4% of First Class mail was delivered the next working day after posting - ahead of the 93.0% target - and 98.8% of Second Class mail was delivered within three working days after posting, above the 98.5% target. Standard parcels, Special Delivery, International European and business bulk mail services were also all delivered ahead of target.

Mark Higson, Managing Director of Royal Mail Letters, said: "These target-beating results are a tribute to the dedication and commitment of Royal Mail’s postmen and women but we will not relax and are determined to keep doing all we can to deliver ever better service to all our customers."

Issued by Royal Mail:
148 Old Street
LONDON
EC1V 9HQ

NOTES TO EDITORS

1. The results cover the second quarter of the 2008-09 financial year, from 2 June 2008 to 31 August 2008, with the exception of the European International service, which was measured from 1 July 2008 to 30 September 2008.
2. Results on Royal Mail’s Quality of Service are measured independently by Research International, a company with a long track record in this field. The methodology used and the results obtained are verified independently of Royal Mail and Research International. Royal Mail knows of no other measurement of its quality of service that gives results with the geographical coverage and degree of reliability and accuracy in the figures obtained by Research International. The research is based on the measurement each month of 88,500 sample letters, parcels and packets sent to 6,000 addresses.

So how will we be thanked for this, a substantial bonus and a day off on Saturday 37th December perhaps ?

[k979aaa]

28/11/2008


Royal Mail’s postmen and women delivered First and Second Class mail at target-beating performances this summer, according to the latest independent research on Royal Mail’s quality of service published today.

The report showed 93.4% of First Class mail was delivered the next working day after posting - ahead of the 93.0% target - and 98.8% of Second Class mail was delivered within three working days after posting, above the 98.5% target. Standard parcels, Special Delivery, International European and business bulk mail services were also all delivered ahead of target.

Mark Higson, Managing Director of Royal Mail Letters, said: "These target-beating results are a tribute to the dedication and commitment of Royal Mail’s postmen and women but we will not relax and are determined to keep doing all we can to deliver ever better service to all our customers."

Issued by Royal Mail:
148 Old Street
LONDON
EC1V 9HQ

NOTES TO EDITORS

1. The results cover the second quarter of the 2008-09 financial year, from 2 June 2008 to 31 August 2008, with the exception of the European International service, which was measured from 1 July 2008 to 30 September 2008.
2. Results on Royal Mail’s Quality of Service are measured independently by Research International, a company with a long track record in this field. The methodology used and the results obtained are verified independently of Royal Mail and Research International. Royal Mail knows of no other measurement of its quality of service that gives results with the geographical coverage and degree of reliability and accuracy in the figures obtained by Research International. The research is based on the measurement each month of 88,500 sample letters, parcels and packets sent to 6,000 addresses.

So how will we be thanked for this, a substantial bonus and a day off on Saturday 37th December perhaps ?

I have a feeling that royalmail will say because it is a leap year you have had your day off already on the 29 of february of this very year!. PENNEY PINCHING SCUMBAG'S :lfo & :cfo ANOTHER SPANNISH PRACTICE!. :cfo

[axeman]

And those meeting of our targets will give me a healthy bonus and adam too.........thanks to 'our people'

[DGP1]

So how will we be thanked for this, a substantial bonus and a day off on Saturday 37th December perhaps ?

Lounge Lizard

I want the 37th off too

I wouldn't believe their figures because we all know that the DOM's and the MCM's are adjusting them after all we've all seen the mail being pushed to the side to be delivered another day (or mail being pushed into trailers ), so we know the figures are wrong.

[bexhil palace]

Casuals delivering at 7.30pm quality service, what a load of bull.

[Lounge Lizard]

So how will we be thanked for this, a substantial bonus and a day off on Saturday 37th December perhaps ?

Lounge Lizard

I want the 37th off too

I wouldn't believe their figures because we all know that the DOM's and the MCM's are adjusting them after all we've all seen the mail being pushed to the side to be delivered another day (or mail being pushed into trailers ), so we know the figures are wrong.

I think you know what I meant, and what I would have typed had I not been severely overworked at present.

[DGP1]

So how will we be thanked for this, a substantial bonus and a day off on Saturday 37th December perhaps ?

Lounge Lizard

I want the 37th off too

I wouldn't believe their figures because we all know that the DOM's and the MCM's are adjusting them after all we've all seen the mail being pushed to the side to be delivered another day (or mail being pushed into trailers ), so we know the figures are wrong.

I think you know what I meant, and what I would have typed had I not been severely overworked at present.

What do you mean overworked you know that mail is down and yes I did know what you meant but sometines I can't help myself