Firms delivery question to me today

Beforenineoclockgoodone · Post by **Beforenineoclockgoodone** » 19 Nov 2008, 18:47

When i arrived at this company today being a firms delivery Postie, I was asked, "is there any chance you can get here earlier on a Wednesday as I have to do the wages"? I said no because I have a set rout & as long as I have delivered before 2 o'clock (it was 12.30) I have done my job. I then got the old, "well the guy who does it when your off can get here early". How do you answer that one? I have been doing the duty for over 10 years & do it the most efficient way by going round once, ie dropping second pouches, packets & parcels whilst dropping off firms mail as I go. This saves fuel & messing about.

Up Hill Down Hill · Post by **Up Hill Down Hill** » 19 Nov 2008, 19:04

Just explain you work in different orders to what's practical to yourself.

dave7634 · Post by **dave7634** » 19 Nov 2008, 21:11

Beforenineoclockgoodone wrote:When i arrived at this company today being a firms delivery Postie, I was asked, "is there any chance you can get here earlier on a Wednesday as I have to do the wages"? I said no because I have a set rout & as long as I have delivered before 2 o'clock (it was 12.30) I have done my job. I then got the old, "well the guy who does it when your off can get here early". How do you answer that one? I have been doing the duty for over 10 years & do it the most efficient way by going round once, ie dropping second pouches, packets & parcels whilst dropping off firms mail as I go. This saves fuel & messing about.

"I cannot answer that as I don't know how he delivers the mail (they could just be trying it on). If you have a complaint then please ring Customer Services on blah blah. Alternatively you could pay for a 9am delivery. I believe it's currently £7 a day"
None of this is our fault. Remember, Royal Mail asked their customer what time they'd like their mail. The same ones funnily enough who wanted it before 9:30am now have died. The new, improved customer wants it before 10pm and as long as its their mail and not their next door neighbours then they now don't care! Yeah right...

WHO these mystery customers are I don't know. They never asked me and I'm one of them as well as an employee.

tommymac · Post by **tommymac** » 19 Nov 2008, 21:25

Tell him about the "Call and Collect" service that RM offer. He can collect his own mail pre 9 o'clock but tell him, with the onset of winter he will have to collect whatever the weather.

Post by **Lounge Lizard** » 20 Nov 2008, 05:50

tommymac wrote:Tell him about the "Call and Collect" service that RM offer. He can collect his own mail pre 9 o'clock but tell him, with the onset of winter he will have to collect whatever the weather.

I can't find 'call and collect' on the Royal Mail's website.
Have you got any details of it ?

Stormproof · Post by **Stormproof** » 20 Nov 2008, 09:11

Mail Collect (free)http://www.royalmail.com/portal/rm/jump ... d=48100695
Early Collect (costs)http://www.royalmail.com/portal/rm/jump ... d=49300693

Post by **TrueBlueTerrier** » 20 Nov 2008, 09:11

Lounge Lizard wrote:
tommymac wrote:Tell him about the "Call and Collect" service that RM offer. He can collect his own mail pre 9 o'clock but tell him, with the onset of winter he will have to collect whatever the weather.
I can't find 'call and collect' on the Royal Mail's website.
Have you got any details of it ?

Its call Mail Collect - officially.

http://www.royalmail.com/portal/rm/jump ... AILCOLLECT

Collect mail from your local Delivery Office at a time that suits your business.

Totally free
Mail Collect is provided without charge based on a minimum contract period of four weeks.

Peace of mind
Your mail is securely held by us and can’t be accessed by unauthorised people.

Easy to set up

Mail Collect is simple to arrange. You just complete an application form from our Document Library, listing people who need us to hold their mail at the Delivery Office. The rest of your mail will be delivered as usual.

If a named individual receives a Special Delivery™ item, the item will be kept securely and an advice card will be left with the Mail Collect mail awaiting collection. A signature will then be requested when you come to collect your mail. For Recorded Signed For™, the item will be with kept with the Mail Collect items and a signature will be requested when you come to collect your mail. Please note that we’ll deliver mail if it remains uncollected after six days.

Application form: ftp://ftp.royalmail.com/Downloads/publi ... 20Form.pdf

Mail Collect Terms & Conditions ftp://ftp.royalmail.com/Downloads/publi ... itions.pdf

Proof of ID ftp://ftp.royalmail.com/Downloads/publi ... entity.doc

bogstandard · Post by **bogstandard** » 20 Nov 2008, 10:13

Beforenineoclockgoodone wrote:When i arrived at this company today being a firms delivery Postie, I was asked, "is there any chance you can get here earlier on a Wednesday as I have to do the wages"? I said no because I have a set rout & as long as I have delivered before 2 o'clock (it was 12.30) I have done my job. I then got the old, "well the guy who does it when your off can get here early". How do you answer that one?

You are not required to answer that one , they are making a statement without proof. you have answered their question of an earlier delivery. Alternatively you could relpy in a similar vein by stating that you get complaints from people. About what you haven't specified, about whom if applicable you also haven't specified, just that you get complaints.

mh80 · Post by **mh80** » 20 Nov 2008, 17:48

If the delivery isn't prepped by 10 say, what is the point of a firm paying for a 9am delivery? They will only be getting half of thier mail?

Post by **TrueBlueTerrier** » 20 Nov 2008, 17:54

mh80 wrote:If the delivery isn't prepped by 10 say, what is the point of a firm paying for a 9am delivery? They will only be getting half of thier mail?

At our place any firms paying for early delivery is passed on to the driver.

PhilthyPhil · Post by **PhilthyPhil** » 20 Nov 2008, 18:20

mh80 wrote:If the delivery isn't prepped by 10 say, what is the point of a firm paying for a 9am delivery? They will only be getting half of thier mail?

Is is made clear to any firm paying for early collect/delivery or early extraction that they are only paying to get any mail that is available at that time (which may mean none at all). They can then choose to have the rest of the mail either delivered at the normal time or the next day.

Post by **dvbuk55** » 20 Nov 2008, 19:33

Our callers office opens at 7 and there are a number of firms who collect their mail before 8.30 and make no payment at all - obviously we have been misguided and they have been getting a freebie.