Could this be more interesting than Steve Davies?

[paul_skinback]

http://www.whatdotheyknow.com/body/royal_mail_group

[yokel]

I found it really interesting, thanks for that.

[paul_skinback]

I found it really interesting, thanks for that.

I have ahad a sniff around and will delv more later. I even found Croziers expenses claim on there! :cfo :cfo :cfo :cfo :cfo :cfo :cfo

[NewPostieUK]

Yes very interesting...

"Can you please explain to me why I have had to wait 48 hours to
collect a package from your Brunswick Road Edinburgh delivery
office when I was not at home on the day of delivery? What happens
to the packages in this 48 hour period?

What is the range of minimum times that Royal Mail sets for
collection of parcels at its delivery offices?

What factors allow the time scales to be adjusted and who decides
what times should be written on the red cards which are left at the
address?"

I certainly wouldn't be happy waiting that long before going to collect a packet, especially if I'd paid for next day delivery.

[yokel]

I use my common sense, on Friday I put a waiting time of 1 hour on a 739 because I knew the package would be in the lock up by then. No one has ever told me to put a minimum time on a 739.

[Stormproof]

I use my common sense, on Friday I put a waiting time of 1 hour on a 739 because I knew the package would be in the lock up by then. No one has ever told me to put a minimum time on a 739.

All very well putting 1 hour knowing you would be back in the office then, but what about all the other packets turning up at the same time that have to be put away by the Callers staff, it will take longer than an hour to put everything away in between dealing with customers. 24 hours at my office, recently this was temporarily up'd to 48 hours due the sheer amount of packets coming back.

[TrueBlueTerrier]

I use my common sense, on Friday I put a waiting time of 1 hour on a 739 because I knew the package would be in the lock up by then. No one has ever told me to put a minimum time on a 739.

Perhaps you have never worked in the callers office as I would go ape if I saw a F739 with 1 hour. Unless you physically take it to the callers/collection office you can not guarantee if it will be there at that time. It could be delayed for all manner of reasons. Also for recordeds, Internationals, specials and in some places ordinary packets have to be booked in to confirm they have received them and if required a trace can be kept.

Also in an ordinary day you could probably expect to complete your delivery within the hour you stated on the card, but if you ever had an incident or an accident which delayed you, you bet 1p to a £1 that customer will turn up at the collection point before you do.

I have dealt with customers who cant accept that a packet is not in the callers office when a postie has put a certain amount of time down on the form, and its not a pleasant experience.

Please everyone to help your colleagues in the callers room, who have a lot more stressful job than most, and put a minimum of 24 hours on the card, or like at our place 48 hours.

[DGP1]

In my DO we put our own returned packets into the callers office into there relevent duties, so we put on the cards how long we expect to be out (plus a little bit extra). So mine start at 7 hours and work back from that.

[Big Daz]

Callers office shuts at 1pm at my D.O so its next day on the 739 card for delivery.

[yokel]

Points taken but some of you must work in much bigger offices than me, I return packets direct to the collection office and they are on the shelf awaiting collection within minutes of my return excepts priorities which go via the lock up and are there a few minutes later. Some of my packets go direct to a post office for collection and are available immediately I hand them over. Things are different here in Yokel land, 48 hours seems incredible to me.

[not me]

Points taken but some of you must work in much bigger offices than me, I return packets direct to the collection office and they are on the shelf awaiting collection within minutes of my return excepts priorities which go via the lock up and are there a few minutes later. Some of my packets go direct to a post office for collection and are available immediately I hand them over. Things are different here in Yokel land, 48 hours seems incredible to me.

as you say,you are in a smaller office
even if the item is back next day,it has to be put away.doesnt sound much but on our callers you can stat with 6 yorkies of P739 packets to put away
so if the person shows up at 7am(opening time) you may not have all the previous days packets put away

[k979aaa]

The freedom of information act as information and communication is at best piss poor in royalmail any semblance of intelligence is hopelessly forlorn!. JUST BLAME THESE TWO :cfo & :lfo

[NewPostieUK]

In my DO we put our own returned packets into the callers office into there relevent duties, so we put on the cards how long we expect to be out (plus a little bit extra). So mine start at 7 hours and work back from that.

Same here.

There's something wrong somewhere (what's new?) if a customer can't have his packet for 48 hrs after an attempted delivery.

[POSTMAN]

I found it really interesting, thanks for that.

I have ahad a sniff around and will delv more later. I even found Croziers expenses claim on there! :cfo :cfo :cfo :cfo :cfo :cfo :cfo

I couldn't see/download it,could you?,wass the gossip then.

[not me]

In my DO we put our own returned packets into the callers office into there relevent duties, so we put on the cards how long we expect to be out (plus a little bit extra). So mine start at 7 hours and work back from that.

Same here.

There's something wrong somewhere (what's new?) if a customer can't have his packet for 48 hrs after an attempted delivery.

thought the customers on the door wee bad enough
in our offices the DO is too far for the posties to get back while its open,plus the are alloted 15 minutes pouching off time in their delivery.it would need upped to an hour for some duties.
so these items need puched off. they should come back next day(and often do) but can take the 2 days expecially with posties getting to the PO's later