Richard Hooper of The Hooper Review

Poshpost · Post by **Poshpost** » 19 Oct 2008, 11:59

The link below is the text from a speech given by Richard Hooper at the Postcomm Forum, 2nd October 2008.

http://www.berr.gov.uk/whatwedo/sectors ... 48279.html

Big Daz · Post by **Big Daz** » 19 Oct 2008, 15:01

I liked this part

But modernisation isn’t just about cutting costs. It must not be just about cutting costs.

Modernisation is first and foremost about changing culture. It is about customer obsession and innovation: creating new revenue streams. Modernisation is about moving into higher value services as transactional mail moves online. And about having the confidence and ability and capital to do so.

Post by **Thorby Bislam** » 20 Oct 2008, 17:45

But modernisation isn’t just about cutting costs. It must not be just about cutting costs

Unfortunately, that is just how RM see it. Not all costs, of course. This bug :cfo ger has made over £8 million in five years. No, to RM it's us, the front-line staff who are the costs to be cut.

Post by **dvbuk55** » 20 Oct 2008, 19:00

Thorby Bislam wrote:
But modernisation isn’t just about cutting costs. It must not be just about cutting costs
Unfortunately, that is just how RM see it. Not all costs, of course. This bug :cfo ger has made over £8 million in five years. No, to RM it's us, the front-line staff who are the costs to be cut.

Both true statements - there is no doubt that there are restrictive practices within RM that are wasteful and although we are moving forward we haven't ever really settled into one system of working before some bright b*stard comes up with another - and more radical than the last. It's now Park and Loop, HCTs, Electric HCTs, but noone ever seems to evaluate these things properly before they are rolled out and become the new salvation.