Delivery Specification Survey of Current Position

[TrueBlueTerrier]

http://www.cwu.org.uk/members/action.as ... 9&catid=21

No. 664 /08
Ref: 230.03
Date: 28th August 2008

To: Branches with POSTAL Members

Dear Colleague

Delivery Specification Survey of Current Position

I attach the results arising from the questionnaire which was forwarded to Delivery Reps earlier this year. We are grateful to those Branches and Reps who responded as the information will be very helpful in making our points to Royal Mail as well as Postcomm/Media/Government.

The role of the Research Department in consolidating the information was also essential.

We are now planning how best to use the data.

Any enquiries to Bob Gibson’s Office, quoting reference 230.03
Email address: hnutley@cwu.org

Yours sincerely



Bob Gibson
Assistant Secretary

--------------------------------------------------------------Attachment----------------------------------------------------------

Delivery Rep Questionnaire – Summary of Results


Town specification

Over half of respondents (56%) said that deliveries normally leave the office after 9am.

13% say that deliveries normally finish after 2pm (2,254 deliveries in total).

30% of respondents said there are duties scheduled to be on delivery after 2pm (2,254 duties in total).

Almost a quarter of respondents (24%) said there were delivery spans in excess of 3.5 hours (669 deliveries in total).


Rural specification

Over a third (35%) of respondents said deliveries normally leave the office after 9am.

5% of respondents said deliveries finish after 3pm.

10% said that there were deliveries scheduled to finish after 3pm (204 deliveries in total).


Firms / business specification

Over a third (34%) of respondents said they do not have dedicated firms’ deliveries.

Over three-quarters (78%) have mixed (part firm / part residential) deliveries.

Over a third (34%) of respondents said that, on average, firms’ deliveries leave the office after 9am.

Nearly three-quarters (74%) of respondents said firms’ deliveries normally finish after 10am.

Three-quarters (76%) said that no firms have a second delivery.

Nearly two-thirds (65%) said that no firms’ routes meet the 7am to 9am spec. (1,122 routes in total).


Special delivery

22% of respondents said that specials are normally delivered after 9am.

12% of respondents said that no specials meet the specification.

Nearly two-thirds (64%) responded that their area has a default position of assuming all specials are delivered to spec unless notified otherwise.

Over a third (34%) responded that no records are kept of special delivery times.


Door-to-door

81% of respondents are getting between two and three D2D contracts per delivery in their office.

62% say that between 91% and 100% of items are being delivered.

44% say managers leave the delivery of items up to the individual (rather than encouraging the delivery of items).

Nearly two-thirds (64%) have their items placed conveniently for them on the frame.

Over three-quarters (77%) say that D2D items arrive in the office on time.

Two-thirds (66%) say that a day-to-day record of items delivered is not kept.

Most respondents (89%) say that claim forms are authorised by the end of the week and nearly three-quarters (73%) say that there is no problem of late payment.

Over half (58%) of respondents say D2D is completed by the walk holder, but over a third (34%) say that D2D is done by a mixture of the walk holder and someone doing multiple deliveries.


General

Nearly a fifth (19%) of respondents said that their last mail arrives between 8.30am and 9.15am.

Over a third (39%) of respondents receive more that three mail arrivals.

Nearly a fifth (18%) of respondents said that they have a night operation.

THIS HAS BEEN CUT AND PASTED FROM A TABLE TO THE FORMAT AND DETAILS MAY NOT BE ENITIRELY ACCURATE - THOSE INTERESTED CAN CAN CHECK THE LINK ABOVE.


DELIVERY REP QUESTIONNAIRE

Total responses
591


TOWN SPECIFICATION

Q1. What time do the deliveries normally leave the office?
 
# responses
% of total responses

a) Before 08:30
38
6.4

b) Between 08:30 and 09:00
152
25.7

c) Between 09:00 and 09:30
179
30.3

d) After 09:30
149
25.2

Other / no answer
73
12.4

Q2. What time do they normally finish?
 
# responses
% of total responses

a) Before 13:00
82
13.9

b) Between 13:00 and 13:30
155
26.2

c) Between 13:30 and 14:00
200
33.8

d) After 14:00
78
13.2

Other / no answer
76
12.9

Q3. Are any duties scheduled to be on delivery after 14:00?
 
# responses
% of total responses

a) Yes
175
29.6

b) No
372
62.9

Other / no answer
44
7.4

Q4. If the answer to question 3 is yes, how many?
 
Total
 
2254
 
Q5. Are any delivery spans scheduled to go over 3½ hours?
 
# responses
% of total responses

a) Yes
140
23.7

b) No
400
67.7

Other / no answer
51
8.6

Q6. If the answer to question 5 is yes, how many?
 
Total
 
669
 
RURAL SPECIFICATION

Q7. What time do the deliveries normally leave the office?
 
# responses
% of total responses

a) Before 08:30
92
15.6

b) Between 08:30 and 09:00
146
24.7

c) Between 09:00 and 09:30
131
22.2

d) After 09:30
73
12.4

Other / no answer
149
25.2

Q8. What time do they actually finish?
 
# responses
% of total responses

a) Before 14:00
159
26.9

b) Between 14:00 and 14:30
179
30.3

c) Between 14:30 and 15:00
76
12.9

d) After 15:00
28
4.7

Other / no answer
149
25.2

Q9. Are any duties scheduled to be on delivery after 15:00?
 
# responses
% of total responses

a) Yes
56
9.5

b) No
402
68.0

Other / no answer
133
22.5

Q10. If the answer to question 9 is yes, how many?
 
Total
 204
 
Q11. What are the normal delivery spans?
 
# responses
% of total responses

a) Less than 4 hours
153
25.9

b) Less than 5 hours
179
30.3

c) Less than 6 hours
104
17.6

d) More than 6 hours
8
1.4

Other / no answer
147
24.9

FIRMS / BUSINESS SPECIFICATION

Q12. Do you have dedicated firms’ deliveries?
 
# responses
% of total responses

a) Yes
373
63.1

b) No
198
33.5

Other / no answer
20
3.4

Q13. Do you have any part firm/part residential deliveries?
 
# responses
% of total responses

a) Yes
460
77.8

b) No
115
19.5

Other / no answer
16
2.7

Q14. On average what time do firms’ deliveries normally leave the office?
 
# responses
% of total responses

a) Before 07:00
7
1.2

b) Between 07:00 and 08:00
77
13.0

c) Between 08:00 and 09:00
233
39.4

d) After 09:00
203
34.3

Other / no answer
71
12.0

Q15. What time do they normally finish?
 
# responses
% of total responses

a) Before 09:00
9
1.5

b) Between 09:00 and 09:30
20
3.4

c) Between 09:30 and 10:00
35
5.9

d) After 10:00
439
74.3

Other / no answer
88
14.9

Q16. Do any firms have a second delivery?
 
# responses
% of total responses

a) Yes
91
15.4

b) No
448
75.8

Other / no answer
52
8.8

Q17. Do any firms’ routes meet the spec 07:00 – 09:00?
 
# responses
% of total responses

a) Yes
131
22.2

b) No
385
65.1

Other / no answer
75
12.7

Q18. If the answer to question 17 is no, how many?
 
Total
 
1122
 
SPECIAL DELIVERY (SD) ITEMS

Q19. On average what time do 09:00 specials normally get delivered?
 
# responses
% of total responses

a) Before 09:00
421
71.2

b) After 09:00
132
22.3

Other / no answer
38
6.4


Q20. Do any meet the spec?
 
# responses
% of total responses

a) Yes
487
82.4

b) No
70
11.8

Other / no answer
34
5.8

Q21. What percentage does not?
 
# responses
% of total responses

a) 0% to 10%
347
58.7

b) 11% to 20%
16
2.7

c) 21% to 30%
10
1.7

d) 31% to 40%
11
1.9

e) 41% to 50%
19
3.2

f) 51% to 60%
12
2.0

g) 61% to 70%
12
2.0

h) 71% to 80%
44
7.4

Other / no answer
120
20.3

Q22. Does your area have a default position of assuming all are delivered to spec unless notified otherwise?
 
# responses
% of total responses

a) Yes
380
64.3

b) No
152
25.7

Other / no answer
59
10.0

Q23. Are records kept of SD delivery times?
 
# responses
% of total responses

a) Yes
349
59.1

b) No
201
34.0

Other / no answer
41
6.9

DOOR TO DOOR

Q24. What is the average number of door to door contracts per delivery in your office?
 
# responses
% of total responses

a) 1 or less
3
0.5

b) 1 or 2
15
2.5

c) 2 or 3
478
80.9

d) 3 or more
80
13.5

Other / no answer
15
2.5

Q25. What percentage of items are actually being delivered?
 
# responses
% of total responses

a) 0% to 10%
8
1.4

b) 11% to 20%
4
0.7

C) 21% to 30%
4
0.7

D) 31% to 40%
3
0.5

e) 41% to 50%
1
0.2

f) 51% to 60%
8
1.4

g) 61% to 70%
31
5.2

h) 71% to 80%
50
8.5

i) 81% to 90%
83
14.0

j) 91% to 100%
367
62.1

Other / no answer
32
5.4

Q26. Does the manager encourage delivery of the items?
 
# responses
% of total responses

a) regularly takes steps to ensure delivery
225
38.1

b) leaves it to the end of the week to encourage delivery
50
8.5

c) leaves it up to the individual delivery person
261
44.2

d) regards door to door as a distraction from normal
14
2.4

Other / no answer
41
6.9

Q27. Are the items placed conveniently to your frames?
 
# responses
% of total responses

a) On the frame
379
64.1
`
b) Near the frame
115
19.5

c) Central collection point
65
11.0

Other / no answer
32
5.4

Q28. Do Door to Door items arrive in the office on time?
 
# responses
% of total responses

a) Always
38
6.4

b) Usually
455
77.0

c) Occasionally
67
11.3

d) Never
10
1.7

Other / no answer
21
3.6

Q29. Is a day by day record of items delivered kept?
 
# responses
% of total responses

a) Yes
162
27.4

b) No
391
66.2

Other / no answer
38
6.4

Q30. Are claim forms authorised by the end of the week?
 
# responses
% of total responses

a) Yes
523
88.5

b) No
41
6.9

Other / no answer
27
4.6

Q31. Is there a problem of late payment?
 
# responses
% of total responses

a) Yes
114
19.3

b) No
434
73.4

Other / no answer
43
7.3

Q32. Are all deliveries of Door to Door completed by the walk holder or by someone doing multiple deliveries?
 
# responses
% of total responses

a) Walk holder
342
57.9

b) Multiple
11
1.9

c) Mixture of both
210
35.5

Other / no answer
28
4.7

Q33. Where deliveries are carried out by someone doing multiple deliveries, what is the average number they complete?
 
# responses
% of total responses

a) 1 to 2
94
15.9

b) 2 to 3
107
18.1

c) 3 to 4
37
6.3

d) more than 4
46
7.8

Other / no answer
307
51.9

GENERAL

Q34. What is the time of your last mail arrival?
 
# responses
% of total responses

a) Before 07:00
181
30.6

b) Between 07:00 and 07:45
160
27.1

c) Between 07:45 and 08:30
102
17.3

d) Between 08:30 and 09:15
114
19.3

Other / no answer
34
5.8

Q35. How many arrivals do you get?
 
# responses
% of total responses

a) 1
24
4.1

b) 2 to 3
303
51.3

c) 3 to 4
134
22.7

d) more than 4
95
16.1

Other / no answer
35
5.9

Q36. Do you have a night operation?
 
# responses
% of total responses

a) Yes
104
17.6

b) No
456
77.2

Other / no answer
31
5.2

[k979aaa]

This is just the tip of the iceberg but now that the scale of the problem is now becomeing known is there still time to avoid the iceberg in time or will we all go down with this rudderless ship?.