How many SPECIAL DELIVERY items are you failing each day?

Phantom · Post by **Phantom** » 09 May 2008, 16:44

I'd like to start a new thread to see how many Special Delivery items are failing under this " New way of working " I will reply to this thread everytime I fail one from now on.

I failed 2 on Wednesday and 1 today. Told manager before I went out, he didn't want to know!

brunswick · Post by **brunswick** » 09 May 2008, 16:51

h.ow do you deliver a 9-00am special when the new start times mean you don't leave the office till 9-15am.management aren't bothered one iota about the customer

Post by **POSTMAN** » 09 May 2008, 16:58

9am ones SHOULD be done by the drivers,they should nip out and do them.
As for walkers failing them,how the hell could this happen.

Personally i'd email leighton anonymously with all the details and get the managers busted,this aint on,people pay a lot for this service!

Pmn · Post by **Pmn** » 09 May 2008, 17:43

brunswick wrote:h.ow do you deliver a 9-00am special when the new start times mean you don't leave the office till 9-15am.management aren't bothered one iota about the customer

I'm guessing he means just the 1pm ones. These are the only ones that are ever given to me anyway.

I had 5 today and failed 1.

johnsonrmc · Post by **johnsonrmc** » 09 May 2008, 17:45

POSTMAN wrote:9am ones SHOULD be done by the drivers,they should nip out and do them.
As for walkers failing them,how the hell could this happen.

Personally i'd email leighton anonymously with all the details and get the managers busted,this aint on,people pay a lot for this service!

While I agree in principle with what you say, beware..............there is no such thing as informing Mr Leighton anonymously, `it` will end up back in your Office, so make sure you cannot be identified as the `sender`....... In an office that my cousin has told me about, specials are not scanned in till the next day therefore very few failures.

Post by **solcat** » 09 May 2008, 18:30

Failed on one yesterday 2;00pm and one to-day 1;30 pm was told just deliver it when you get there

ad0128 · Post by **ad0128** » 09 May 2008, 18:34

1 today but they were out at work anyway.

had at least 10 since changes, all questioned before leaving building. Not interested

Broxi51 · Post by **Broxi51** » 09 May 2008, 18:56

Had a 9 O'clock special today. Customer received it at 10.45 am.

Post by **TrueBlueTerrier** » 09 May 2008, 19:18

I have never had one failed yet - reason I know my walk and I refuse to accept them if I know I am going to be at the address later than 1.00pm. If they try to force me to do it, then I cut off as to meet the time I will have to dead walk back at some point and that has to be taken into account. If however, they still refuse (never happened) and I know I will be late then I will ask the Manager to sign the outside of the letter/packet to say he accepts and knows it will fail. I would then advise the customer of their rights and leave it at that.

PhilthyPhil · Post by **PhilthyPhil** » 09 May 2008, 19:18

I've never failed a special. When I pick them up I check where they are all for and then work out what order to deliver in to ensure they all get there in time.

Post by **TrueBlueTerrier** » 09 May 2008, 19:21

johnsonrmc wrote:
POSTMAN wrote:9am ones SHOULD be done by the drivers,they should nip out and do them.
As for walkers failing them,how the hell could this happen.

Personally i'd email leighton anonymously with all the details and get the managers busted,this aint on,people pay a lot for this service!
While I agree in principle with what you say, beware..............there is no such thing as informing Mr Leighton anonymously, `it` will end up back in your Office, so make sure you cannot be identified as the `sender`....... In an office that my cousin has told me about, specials are not scanned in till the next day therefore very few failures.

I wonder how that works as I thought they were scanned all along the route and surely the original PO - NDC, RDC, SO and MCs will have scanned them as well. If it was a constant thing it would stand out like a sore thumb.

If however, you mean the signature cards, I always write the time on them and always advise other posties to do the same.

johnnyp · Post by **johnnyp** » 09 May 2008, 20:05

PhilthyPhil wrote:I've never failed a special. When I pick them up I check where they are all for and then work out what order to deliver in to ensure they all get there in time.

Same here mate.

ad0128 · Post by **ad0128** » 09 May 2008, 20:27

PhilthyPhil wrote:
I've never failed a special. When I pick them up I check where they are all for and then work out what order to deliver in to ensure they all get there in time.

Same here mate.

Not always possible. My current duty is prety much a straight line. With plenty of dead walking

Post by **TrueBlueTerrier** » 09 May 2008, 20:29

ad0128 wrote:Not always possible. My current duty is prety much a straight line. With plenty of dead walking

Ditto - self enclosed estate only 1 way to do the duty without loads of dead walking.

Broxi51 · Post by **Broxi51** » 09 May 2008, 21:10

TrueBlueTerrier wrote:
johnsonrmc wrote:
POSTMAN wrote:9am ones SHOULD be done by the drivers,they should nip out and do them.
As for walkers failing them,how the hell could this happen.

Personally i'd email leighton anonymously with all the details and get the managers busted,this aint on,people pay a lot for this service!
While I agree in principle with what you say, beware..............there is no such thing as informing Mr Leighton anonymously, `it` will end up back in your Office, so make sure you cannot be identified as the `sender`....... In an office that my cousin has told me about, specials are not scanned in till the next day therefore very few failures.
I wonder how that works as I thought they were scanned all along the route and surely the original PO - NDC, RDC, SO and MCs will have scanned them as well. If it was a constant thing it would stand out like a sore thumb.

If however, you mean the signature cards, I always write the time on them and always advise other posties to do the same.

When our callers office closes at 1pm, the guys go home before all the posties are back. When they arrive in the next morning they take any specials that have been p739 and reallocate them to a walk. They download the gun and then confirm the specials were not delivered and p739. If you look at one of them on a track & trace it would show. Day 1: Allocated, delivered. Day 2: Reallocated, p739. They have been doing this for over a year and no one has checked up on it.