dm26

[SpacePhoenix]

RM need to liaise with the NHS to differentiate between what's important and what is general correspondence [...]

They should go back to having blue envelopes for the important letters, like they did a few years ago.

What I've noticed is that anything non-urgent, as relayed to me by customers, has the NHS logotype on it. Anything actually important is sent in a completely anonymous envelope with only the return address (poorly) printed on the front as a clue, presumably for reasons of privacy. The extraction of NHS items by must be for a very very select number of DOs.

We've been told our office goes over to DM26 on August 17th. I do not know if we're one of the trial offices - if they even care to trial it.

I assumed all DO's, or at least MC's, extracted important NHS letters, the problem at our DO is that on arrival they are just sorted normally so it's Impossible to know what considered urgent and not so urgent!

Are the trays with them in not marked as being important NHS letters?

[pinstripe]

80 1c seems high, was that double or more even days 1c? Just wait til DM26 starts and you also have to deliver the 2c which has hit the 3 & 5 day triggers!!

I regularly get 70+ first class/NHS letters/flats. It’s not uncommon.

Most of the stuff that isn't flats can't be mech. If you was to take the 2C and the non 1C DSA out of the mech then each batch would have less than 1/4 of a tray with just half a dozen, a dozen at the very most 1C items for each walk.

I actually counted them on Saturday. 33 NHS letters, 4 first class flats, 38 first class stamped/franked letters. Total 75 first class, not including packets. That was an average day.

NHS letters aren't 1c though if you're struggling to deliver everything on a Saturday then those will be the first to be left undelivered.

In my DO, it is a management instruction that all NHS letters and test kits are to be treated as first class. They must be delivered, even at the expense of tracked 48.

[yellowbelly]

It's the same here, a brown envelope with the PO box number for one of the main hospitals printed on the front, these will be treat with the same contempt as most other items of mail, imo this subject has blown up because of complaints in the press about people not receiving appointments etc in time so as usual rather than addressing the issue properly it's a blanket everything that says NHS on it has to be prioritised whether it's of any urgency whatsoever.

This is exactly the description of the NHS letters that we get in our office. We know they're NHS letters because colleagues get them too!

It's madness that these letters get delayed - I know customers on walks who have serious illnesses who these letters are for - who knows what they could be - important test results, appointments etc.

[TopperGas]

80 1c seems high, was that double or more even days 1c? Just wait til DM26 starts and you also have to deliver the 2c which has hit the 3 & 5 day triggers!!

I regularly get 70+ first class/NHS letters/flats. It’s not uncommon.

Most of the stuff that isn't flats can't be mech. If you was to take the 2C and the non 1C DSA out of the mech then each batch would have less than 1/4 of a tray with just half a dozen, a dozen at the very most 1C items for each walk.

I actually counted them on Saturday. 33 NHS letters, 4 first class flats, 38 first class stamped/franked letters. Total 75 first class, not including packets. That was an average day.

NHS letters aren't 1c though if you're struggling to deliver everything on a Saturday then those will be the first to be left undelivered.

In my DO, it is a management instruction that all NHS letters and test kits are to be treated as first class. They must be delivered, even at the expense of tracked 48.

Why would a manager risk their bonus by not trying to get all the Tracked delivered? Whilst "middle management" seem to want NHS letters to take priority, the quarterly figures released by RM seem to just lump all the NHS letters with routine 2c mail. In our office NHS letters sit between 1ç & 2c priority wise.

[ted_e_bear]

80 1c seems high, was that double or more even days 1c? Just wait til DM26 starts and you also have to deliver the 2c which has hit the 3 & 5 day triggers!!

I regularly get 70+ first class/NHS letters/flats. It’s not uncommon.

Most of the stuff that isn't flats can't be mech. If you was to take the 2C and the non 1C DSA out of the mech then each batch would have less than 1/4 of a tray with just half a dozen, a dozen at the very most 1C items for each walk.

I actually counted them on Saturday. 33 NHS letters, 4 first class flats, 38 first class stamped/franked letters. Total 75 first class, not including packets. That was an average day.

NHS letters aren't 1c though if you're struggling to deliver everything on a Saturday then those will be the first to be left undelivered.

In my DO, it is a management instruction that all NHS letters and test kits are to be treated as first class. They must be delivered, even at the expense of tracked 48.

Why would a manager risk their bonus by not trying to get all the Tracked delivered? Whilst "middle management" seem to want NHS letters to take priority, the quarterly figures released by RM seem to just lump all the NHS letters with routine 2c mail. In our office NHS letters sit between 1ç & 2c priority wise.

We're going round in circles here lots of Nhs letters are sent non priority ie not 1st class for a reason...they're not priority, this has got blown out of proportion by news of people missing appointments etc so rm reaction is NHS letters take priority, usual zero thought applying just a gut reaction hoping to solve the issue and it'll go away.

[Sean06]

80 1c seems high, was that double or more even days 1c? Just wait til DM26 starts and you also have to deliver the 2c which has hit the 3 & 5 day triggers!!

I regularly get 70+ first class/NHS letters/flats. It’s not uncommon.

Most of the stuff that isn't flats can't be mech. If you was to take the 2C and the non 1C DSA out of the mech then each batch would have less than 1/4 of a tray with just half a dozen, a dozen at the very most 1C items for each walk.

I actually counted them on Saturday. 33 NHS letters, 4 first class flats, 38 first class stamped/franked letters. Total 75 first class, not including packets. That was an average day.

NHS letters aren't 1c though if you're struggling to deliver everything on a Saturday then those will be the first to be left undelivered.

In my DO, it is a management instruction that all NHS letters and test kits are to be treated as first class. They must be delivered, even at the expense of tracked 48.

Why would a manager risk their bonus by not trying to get all the Tracked delivered? Whilst "middle management" seem to want NHS letters to take priority, the quarterly figures released by RM seem to just lump all the NHS letters with routine 2c mail. In our office NHS letters sit between 1ç & 2c priority wise.

We're going round in circles here lots of Nhs letters are sent non priority ie not 1st class for a reason...they're not priority, this has got blown out of proportion by news of people missing appointments etc so rm reaction is NHS letters take priority, usual zero thought applying just a gut reaction hoping to solve the issue and it'll go away.

Surely people missing people appointments is a priorty?It costs nhs £250 for every missed appointment.

[D.O.]

So if it's a priority, how about the NHS pay for 1st class rather than DSA?

[Moriarty]

Exactly this. Shame it wasn't said so bluntly in the parliamentary committee meeting. Unfortunately the NHS management want a 1st class service whilst effectively paying for a 3rd class product.

[ted_e_bear]

80 1c seems high, was that double or more even days 1c? Just wait til DM26 starts and you also have to deliver the 2c which has hit the 3 & 5 day triggers!!

I regularly get 70+ first class/NHS letters/flats. It’s not uncommon.

Most of the stuff that isn't flats can't be mech. If you was to take the 2C and the non 1C DSA out of the mech then each batch would have less than 1/4 of a tray with just half a dozen, a dozen at the very most 1C items for each walk.

I actually counted them on Saturday. 33 NHS letters, 4 first class flats, 38 first class stamped/franked letters. Total 75 first class, not including packets. That was an average day.

NHS letters aren't 1c though if you're struggling to deliver everything on a Saturday then those will be the first to be left undelivered.

In my DO, it is a management instruction that all NHS letters and test kits are to be treated as first class. They must be delivered, even at the expense of tracked 48.

Why would a manager risk their bonus by not trying to get all the Tracked delivered? Whilst "middle management" seem to want NHS letters to take priority, the quarterly figures released by RM seem to just lump all the NHS letters with routine 2c mail. In our office NHS letters sit between 1ç & 2c priority wise.

We're going round in circles here lots of Nhs letters are sent non priority ie not 1st class for a reason...they're not priority, this has got blown out of proportion by news of people missing appointments etc so rm reaction is NHS letters take priority, usual zero thought applying just a gut reaction hoping to solve the issue and it'll go away.

Surely people missing people appointments is a priorty?It costs nhs £250 for every missed appointment.

Exactly, that's why they should be sent 1c, it shouldn't be up to RM to prioritise something with an upgrade to a more expensive service just in case a letter contains something that might be more important than something else

As I said in a previous comment on this subject RM need to liaise with the NHS, maybe come up with a contract with a specific pricing structure for the items they send.

[Roadie8282]

In ours the only ones that we have to prioritise are the ones with the do not redirect box on the front.
But really if it's important then NHS should send them 1st class

[menditsa]

Surely people missing people appointments is a priorty?It costs nhs £250 for every missed appointment.

NHS appointments sent by letter are for weeks in advance, any short term appointments they phone you.

I'm speaking first hand as I have had 4 specialist appointments out of 6 now booked as urgent and all have involved telephone calls to make the arrangements with me followed up by the letter.

And yes I'm old and just installed the NHS app as I really need it now

[SMS1969]

I had someone collar me on the street the other week complaining that they’d received their NHS appointment letter too late, a fairly young bloke so surely they get the appointment on the app and/or text?

[Roadie8282]

Yeah last year I had to have physio and checkups and I'd always get a text and call

[krussel]

I ve seen plenty of Royal Free Hospital cancer letters 2nd class. They use recycled paper (of white). These are going to be delayed. I know this as my mother was under their care last year. Trying to read the pdf version on the app was a nightmare due to the fact her phone did not support facial rec etc. So yes there are older people that still rely on letters.

[TopperGas]

I had someone collar me on the street the other week complaining that they’d received their NHS appointment letter too late, a fairly young bloke so surely they get the appointment on the app and/or text?

Different NHS Trusts do different things and not everybody registers for the NHS app.