Coaching Notes

[raXor]

What exactly is this BS? Coaching notes appearing on your PDA that doesn't relate to anything at all with anything you've done. Comments such as 'customer got an out for delivery email but the parcel didn't arrive until 4 days later'. This is quite annoying when you haven't even been on that duty prior until you get put on it and have to deliver the said 4 days late tracked. Surely the managers should be checking exactly WHO it was who originally made the parcel ready for delivery, didn't deliver it nor scan it and direct the coaching to them?

[Mr Rush]

Yes, I'll not say much except I too have received a spurious coaching note.

It does remind me about ten years ago or so I had a manager ask me about a complaint that made no sense to me. When I mentioned it to a colleague he said he had also been told he had a complaint that made no sense, and in fact spoke to the customer who claimed they had no knowledge of it. We weren't the only ones, and it made me wonder if management were trying to bluff people into confessing some real error. I assume they had a quota to meeet and an attendant bonus stimulating their creativity.

[TopperGas]

I sense the manager just use coaching notes to cover their own back for any complaints the business receives, as they can tick a box to say the postie has been given advice.

[Smoothbackground]

Doing plenty of coaching notes positively impacts their scorecard or management towerboard, whatever bollocks it is. Our new lead COM swears by these things!

[phil1966]

If you work at the NWSH in Warrington the managers dish it out like confetti. Believe me 40 years in the business managers are a joke their. I am so glad i do not work with these idiots.

[Thommo44]

Start wasting their time and your CWU rep by putting a grievance in for every single one that is not specifically yours.

[Playmail]

Don't open the app

[phil1966]

IT is the cwu reps that are dishing coaching letters out as most of them are work place coaches.

[theargyspy]

The last advice I received off the union regarding the app whatever it's called was 'Not to engage' which in English I take to mean don't open it, look at it etc, so I have never opened it. My manager has asked me to check it multiple times and each time I tell him the CWU rep has told me that I don't need to look at it! My manager says that it is a 'reasonable request' and I reply 'well I'm not looking at it'

I hear lots of colleagues moaning about a coaching note, or a bad customer review etc. My manager tries to tell me that I have lots of good feedback/reviews etc off customers and that I should read them, but my reply is that having a good review off a customer isn't going to make any difference to my working day. I will come to work, do the job to the best of my ability every day and go home, if I do something wrong that in RM's opinion requires a coaching note then tell me to my face, i'ts called a conversation