An Evri customer has slammed a “bone-brained” Oxfordshire delivery that left his parcel damaged.
The customer, who lives in the south of the county and wished to remain anonymous, shared a photo of his new curtain rail squeezed partially through his letterbox.
The packaging was damaged and there was minor damage to the item, although it was still fit for purpose.
When describing the ‘delivery’ the customer called it “bone-brained”.
He said: “If it had been left by my front door or in a safe place, there would have been no problems.”
Responding to the incident, a spokesperson for Evri said: “We are committed to making sure every parcel is carefully looked after.
“The overwhelming majority of our couriers are highly regarded by customers with an average star rating of 4.6 out of five this year.
“We have taken action with the courier to ensure this doesn’t happen again.”
The customer said he had tried to complain to the company about the incident but he struggled both with the chatbot online and to get through to a human via phone.
This is not the first Oxfordshire complaint Evri has received in recent months with Athar Chaudhry, a photographer who lives in Peachcroft, Abingdon, saying one of his parcels had “gone missing”.
Prior to Christmas 2025, an Evri delivery driver resigned after complaints about missing parcels on an Oxfordshire estate.
People living in the Wellington Gate community in Grove said their Evri deliveries in early December had gone missing, been thrown into gardens without care and been delivered to the wrong addresses.
Responding to that incident, the business said: “Every parcel matters to us, and we’re disappointed when a courier fails to care for a parcel as if it were their own.”