Evri complaints lodged as 100s of Christmas parcels missing

[TrueBlueTerrier]

https://www.oxfordmail.co.uk/news/25717 ... s-missing/

There have been a number of Evri complaints lodged as "hundreds of Christmas parcels" have gone missing on an Oxfordshire estate.

Residents of the Wellington Gate community in Grove said their Evri deliveries in early December have gone missing, been thrown into gardens without care and been delivered to the wrong addresses.

This newspaper has seen multiple reports of householders being left feeling frustrated by their missing parcels in the run-up to Christmas Day.

One woman, who wished to remain anonymous, said hundreds of parcels had gone missing on the new-build estate and that she had complained to the company about it.

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She said: “A lot of people are going to have a bad Christmas and the companies using their service are just not hearing the complaints.

“It’s appalling. I have never seen anything like it.”

According to the woman, some people have contacted Didcot and Wantage MP Olly Glover about the situation.

Mr Glover has been approached for comment.

Another anonymous householder complained on Friday, December 5 that not only had parcels been dropped at their doorstep without the doorbell being rung, but that only one of them was his.

A further resident, who also asked not to be named, said that several presents for her niece had been lost by the business and added that the behaviour was damaging the local community.

One person was told there was a “logistics problem” with Evri and that the tracking number was saying it was delivered on November 30 despite no evidence that it had been.

In addition, doorbell footage seen by this paper shows a package being thrown onto a doorstep without the driver leaving the car.

Evri has apologised for any disruption and said that the company is in the midst of delivering "4 million parcels every day to communities the country".

The business added: “Every parcel matters to us, and we’re disappointed when a courier fails to care for a parcel as if it were their own.

"The vast majority of our 34,000 couriers are hardworking members of the local community and take pride in their work.

“We apologise for any local disruption; we have a new courier in place in the area, and we’ve already seen lots of positive feedback from customers."

They said that they would continue to "closely monitor service" to ensure it meets their standards.