PayPoint has appointed former Yodel chief commercial officer Sam Holden as managing director, parcels and e-commerce, to help drive the next phase of its growth.
This strategic appointment marks a key moment for PayPoint as it accelerates growth in its parcels and e-commerce network midway through the financial year. The expansion forms part of PayPoint’s broader vision to strengthen its position in the UK parcels market and enhance customer experience across its nationwide retail network.
Holden joins with a proven track record as a business leader, known for her tenacity to maximise commercial opportunities, implement lean processes, and deliver improvements in the customer journey while driving sustainable profit.
Most recently, she held senior leadership roles within the logistics and delivery sector, where she played a pivotal role in delivering transformation and commercial growth.
Nick Wiles, chief executive of PayPoint, said: “Sam brings outstanding leadership and deep industry expertise at an important stage in our parcels and ecommerce journey. Her commercial acumen and proven ability to drive transformation will be instrumental as we continue to deliver on our strategic ambitions in this space, building on the market leading platform that Nick Williams and his team have already established.”
Holden commented: “This is a pivotal moment for PayPoint as we build on strong foundations to deliver an even more efficient and customer-focused parcels network. I’m passionate about developing teams that thrive on continuous improvement — delivering value for our partners, clients and end customers through innovation and operational excellence.”
Recognised as Northern Business Woman of the Year, Paypoint said Holden’s appointment underlines its commitment to attracting industry-leading talent to drive the next phase of its growth.