Customers lying about theft of Parcels

[LouBarlow]

How do we feel about leaving parcels in gas and electric meter boxes? With permission of course.

[SkiSunday]

How do we feel about leaving parcels in gas and electric meter boxes? With permission of course.

Could cause a short on all the folk who have the lekky rigged. Then BIG FIRE!

[scoobydo79]

Here’s a tip for you . when a customer says they haven’t received an item left by you have a look in their recycling bin for the packaging

[ted_e_bear]

How do we feel about leaving parcels in gas and electric meter boxes? With permission of course.

That's an idea obv only for smallish ones, I'll try that, just need to get a key thingy, not bothered about asking permission tbh I've got a bit complacent lately with "safe places" due to there being so many parcels I think it's becoming what the recipients are expecting theres hardly any complaints at our place for such things except the odd clown who still puts them in bins and it turns out the people were on holiday etc.

[heapsy]

Not a lost item, but a complaint. I scanned and took a photo of a tracked item, half in / out of the slim letterbox opening. I then pushed the item through and confirmed the photo. I then got a complaint from the customer, as she reported this to RM, saying I'd left the item hanging out. ( I didn't). The manager wouldn't / couldn't accept my explanation. Unbelievable that customer care took her word, and didn't explain that it was the correct procedure.

[ted_e_bear]

Not a lost item, but a complaint. I scanned and took a photo of a tracked item, half in / out of the slim letterbox opening. I then pushed the item through and confirmed the photo. I then got a complaint from the customer, as she reported this to RM, saying I'd left the item hanging out. ( I didn't). The manager wouldn't / couldn't accept my explanation. Unbelievable that customer care took her word, and didn't explain that it was the correct procedure.

Two things with that are annoying me,as you say why didn't customer care explain the procedure that the photo confirms the item fits through and why won't the manager accept it either it's a fundamental process we've been doing for ages now FFS

Oh and I'm guessing the recipient actually made the complaint when they were sat at work or whatever and received notification the parcel was delivered,looked at it and thought it was actually left half hanging out, dumb f****r I bet they couldn't wait to put it on Facebook as well.

[heapsy]

I warned the local DPD driver about her, just in case he had issues. The jobs stressful enough without people lying about us.

[kazardaimenu]

Things were better before the photo malarkey. Anyone who abused our trust would be on the black list and you still took photos of things left in sheds etc. taking a photo of a box in a door doesn’t prove anything. They might have left the door open and the postie could photograph it and run off if they were a wrongn.

[TopperGas]

Things were better before the photo malarkey. Anyone who abused our trust would be on the black list and you still took photos of things left in sheds etc. taking a photo of a box in a door doesn’t prove anything. They might have left the door open and the postie could photograph it and run off if they were a wrongn.

it doesn't prove anything but probably now makes 99.99% of customers think twice before submitting a DOR claim before the photos there was zero proof we'd delivered to their house if they decided to submit a DOR claim.

[Hicksville]

Things were better before the photo malarkey. Anyone who abused our trust would be on the black list and you still took photos of things left in sheds etc. taking a photo of a box in a door doesn’t prove anything. They might have left the door open and the postie could photograph it and run off if they were a wrongn.

it doesn't prove anything but probably now makes 99.99% of customers think twice before submitting a DOR claim before the photos there was zero proof we'd delivered to their house if they decided to submit a DOR claim.

When you scan an item, it can be checked by a ‘dropped pin’ (like google maps) that shows you where it was scanned.
Our manager once asked us if the dropped pin was correct at the address of a complaint and it was accurate to within a square metre.
We refused to pay them out.

[Dandaman23]

Royal Mail no longer investigates any claim & just pays out ....... FACT

How come we are still getting coached on these at our office?

[Idk]

Yep I've had, picture of house name, and parcel in safe place, apparently not compliant so they've paid out, I'm apparently the worst in the office.

I've asked for a list of complaints so I can refuse to safe place at those addresses.

[ted_e_bear]

Yep I've had, picture of house name, and parcel in safe place, apparently not compliant so they've paid out, I'm apparently the worst in the office.

I've asked for a list of complaints so I can refuse to safe place at those addresses.

That's s**t, so a few twats have potentially spoilt it for the rest of the decent folk on the duty and made the job extra difficult for you as if it happens again you'll have a right target on your back from management

[TopperGas]

Things were better before the photo malarkey. Anyone who abused our trust would be on the black list and you still took photos of things left in sheds etc. taking a photo of a box in a door doesn’t prove anything. They might have left the door open and the postie could photograph it and run off if they were a wrongn.

it doesn't prove anything but probably now makes 99.99% of customers think twice before submitting a DOR claim before the photos there was zero proof we'd delivered to their house if they decided to submit a DOR claim.

When you scan an item, it can be checked by a ‘dropped pin’ (like google maps) that shows you where it was scanned.
Our manager once asked us if the dropped pin was correct at the address of a complaint and it was accurate to within a square metre.
We refused to pay them out.

All that proves is the postie scanned the item outside the customers property, it doesn't prove that the item was actually left at the property or, if it was, a porch thief didn't take it. It's really then down to brinkmanship, does the customer just accept our rejection of their claim or take it further and most likely win in the small claims court, unless they've already got a criminal record.

[Hicksville]

Things were better before the photo malarkey. Anyone who abused our trust would be on the black list and you still took photos of things left in sheds etc. taking a photo of a box in a door doesn’t prove anything. They might have left the door open and the postie could photograph it and run off if they were a wrongn.

it doesn't prove anything but probably now makes 99.99% of customers think twice before submitting a DOR claim before the photos there was zero proof we'd delivered to their house if they decided to submit a DOR claim.

When you scan an item, it can be checked by a ‘dropped pin’ (like google maps) that shows you where it was scanned.
Our manager once asked us if the dropped pin was correct at the address of a complaint and it was accurate to within a square metre.
We refused to pay them out.

All that proves is the postie scanned the item outside the customers property, it doesn't prove that the item was actually left at the property or, if it was, a porch thief didn't take it. It's really then down to brinkmanship, does the customer just accept our rejection of their claim or take it further and most likely win in the small claims court, unless they've already got a criminal record.

That’s if you leave it.
This parcel was handed to the customer on his doorstep.
He was just trying to it on so to speak.