Late Special Delivery

[Lounge Lizard]

I've checked a Special Delivery delivered mid afternoon by a colleague on the Royal Mail website and all the "Track & Trace" indicates is "Your item reference ............. has been delivered" such that the sender would not know it was nearly two hours late. This obviously reduces refunds paid for late Special Deliveries and maintains the 99% success rate of the service, but is it common practice not to enter the delivery time for ones that are late ?

[asbru]

I'm not a PHG but as far as I'm aware, PHGs have to apply a status on the system to all special deliveries that have been allocated to duties before 12 each day. Any that are not called in as delivered or returned are registered as "assumed delivered" which leaves the status on the track and trace as delivered but with no time. Not sure if that's right, but that's the way it's done in my office.

[greynut]

Have to be careful here.

But lets just say that my office Dom has told all the PHG's to enter all specials as done by 1.30pm. As the PHG's have no idea whether they have been delivered or not then its a scam.

The next day you make up a new duty, lets say duty 101, and re list all specials that were 739'nd the previous day as NEW incoming specials. Then you allocate them to duty 101, then about 2 hours later, you gun them in as not delivered today.

Voila! 100pct success rate.

Can you imagine if we did that with a 1st class letter. Instant dismissal.

[TrueBlueTerrier]

I use the track and trace system when I have to confirm a non delivered prio and I have noticed that until the card itself has been scanned, or the gun downloaded then it does not say when the special was delivered. It normally says delivered before 1.00pm

After a few days it becomes more accurate normally when you can view the signature.

[Misssorts]

Our previous Dom instructed our PHGs to confirm all Specials has deliveded by 1.30 if the walk person wasnt back. Just to improve on the monthly chart sent to all offices in our Area. Being an honest person Fired off the e amil to ask.allan.com telling him that the figures for confirmation were being played about with. One of the Managers then had to stay till 3.00 every day to confirm the late arrivals. Shame.

[woofwoof]

1. receive specials
2. allocate to walk
3. get drivers/walking men to sign for specials
4. toss it off
5. confirm delivery for every special allocated to each walk
6. shut down pc go home
7. next day get all cards and confirm delivery for the day before for specials and recorded

[dvbuk55]

Have to be careful here.

But lets just say that my office Dom has told all the PHG's to enter all specials as done by 1.30pm. As the PHG's have no idea whether they have been delivered or not then its a scam.

The next day you make up a new duty, lets say duty 101, and re list all specials that were 739'nd the previous day as NEW incoming specials. Then you allocate them to duty 101, then about 2 hours later, you gun them in as not delivered today.

Voila! 100pct success rate.

Can you imagine if we did that with a 1st class letter. Instant dismissal.

It isn't individual office procedure - it is national procedure. All SDs are classed as delivered with or without confirmation by 1340 hours daily. The procedure quoted above would make no difference as the discrepancy would show up on the audit trail. You cannot receive the same item twice from the mail centre on succeeding days without the item showing up as late e.g.

Day 1 Posted
Day 2 Received at Mail Centre and Dunned to DO
Day 2 Received at DO and Allocated to Walk

Day 3 Received at DO again and allocated again

Where's it been? Day late, failed delivery, money back.

[greynut]

Have to be careful here.

But lets just say that my office Dom has told all the PHG's to enter all specials as done by 1.30pm. As the PHG's have no idea whether they have been delivered or not then its a scam.

The next day you make up a new duty, lets say duty 101, and re list all specials that were 739'nd the previous day as NEW incoming specials. Then you allocate them to duty 101, then about 2 hours later, you gun them in as not delivered today.

Voila! 100pct success rate.

Can you imagine if we did that with a 1st class letter. Instant dismissal.

It isn't individual office procedure - it is national procedure. All SDs are classed as delivered with or without confirmation by 1340 hours daily. The procedure quoted above would make no difference as the discrepancy would show up on the audit trail. You cannot receive the same item twice from the mail centre on succeeding days without the item showing up as late e.g.

Day 1 Posted
Day 2 Received at Mail Centre and Dunned to DO
Day 2 Received at DO and Allocated to Walk

Day 3 Received at DO again and allocated again

Where's it been? Day late, failed delivery, money back.

How come my office has 100 pct success rate then?

[dvbuk55]

Have to be careful here.

But lets just say that my office Dom has told all the PHG's to enter all specials as done by 1.30pm. As the PHG's have no idea whether they have been delivered or not then its a scam.

The next day you make up a new duty, lets say duty 101, and re list all specials that were 739'nd the previous day as NEW incoming specials. Then you allocate them to duty 101, then about 2 hours later, you gun them in as not delivered today.

Voila! 100pct success rate.

Can you imagine if we did that with a 1st class letter. Instant dismissal.

It isn't individual office procedure - it is national procedure. All SDs are classed as delivered with or without confirmation by 1340 hours daily. The procedure quoted above would make no difference as the discrepancy would show up on the audit trail. You cannot receive the same item twice from the mail centre on succeeding days without the item showing up as late e.g.

Day 1 Posted
Day 2 Received at Mail Centre and Dunned to DO
Day 2 Received at DO and Allocated to Walk

Day 3 Received at DO again and allocated again

Where's it been? Day late, failed delivery, money back.

How come my office has 100 pct success rate then?

That I can't tell you - I can tell you that the procedure you describe isn't possible - the Audit Trail would clearly show the passage for the item from start to finish. If you are in a position to check it, use one of the numbers on track and trace and click on Audit trail and see what comes up.

[greynut]

Have to be careful here.

But lets just say that my office Dom has told all the PHG's to enter all specials as done by 1.30pm. As the PHG's have no idea whether they have been delivered or not then its a scam.

The next day you make up a new duty, lets say duty 101, and re list all specials that were 739'nd the previous day as NEW incoming specials. Then you allocate them to duty 101, then about 2 hours later, you gun them in as not delivered today.

Voila! 100pct success rate.

Can you imagine if we did that with a 1st class letter. Instant dismissal.

It isn't individual office procedure - it is national procedure. All SDs are classed as delivered with or without confirmation by 1340 hours daily. The procedure quoted above would make no difference as the discrepancy would show up on the audit trail. You cannot receive the same item twice from the mail centre on succeeding days without the item showing up as late e.g.

Day 1 Posted
Day 2 Received at Mail Centre and Dunned to DO
Day 2 Received at DO and Allocated to Walk

Day 3 Received at DO again and allocated again

Where's it been? Day late, failed delivery, money back.

How come my office has 100 pct success rate then?

That I can't tell you - I can tell you that the procedure you describe isn't possible - the Audit Trail would clearly show the passage for the item from start to finish. If you are in a position to check it, use one of the numbers on track and trace and click on Audit trail and see what comes up.

When you say it isn t possible, what do you mean. I am not the only one who has posted this procedure.

I have myself marked an item as not delivered, checked on track and trace and found the item to be 'not delivered'. Then 10 minutes later confirmed it as delivered and seen it as 'delivered' on track and trace.

[dvbuk55]

Have to be careful here.

But lets just say that my office Dom has told all the PHG's to enter all specials as done by 1.30pm. As the PHG's have no idea whether they have been delivered or not then its a scam.

The next day you make up a new duty, lets say duty 101, and re list all specials that were 739'nd the previous day as NEW incoming specials. Then you allocate them to duty 101, then about 2 hours later, you gun them in as not delivered today.

Voila! 100pct success rate.

Can you imagine if we did that with a 1st class letter. Instant dismissal.

It isn't individual office procedure - it is national procedure. All SDs are classed as delivered with or without confirmation by 1340 hours daily. The procedure quoted above would make no difference as the discrepancy would show up on the audit trail. You cannot receive the same item twice from the mail centre on succeeding days without the item showing up as late e.g.

Day 1 Posted
Day 2 Received at Mail Centre and Dunned to DO
Day 2 Received at DO and Allocated to Walk

Day 3 Received at DO again and allocated again

Where's it been? Day late, failed delivery, money back.

How come my office has 100 pct success rate then?

That I can't tell you - I can tell you that the procedure you describe isn't possible - the Audit Trail would clearly show the passage for the item from start to finish. If you are in a position to check it, use one of the numbers on track and trace and click on Audit trail and see what comes up.

When you say it isn t possible, what do you mean. I am not the only one who has posted this procedure.

I have myself marked an item as not delivered, checked on track and trace and found the item to be 'not delivered'. Then 10 minutes later confirmed it as delivered and seen it as 'delivered' on track and trace.

That's what I would expect. But read YOUR post again - it isn't about being delivered but NOT delivered. There is clearly a timescale problem with your post - you cannot receive the item twice on successive days as you are saying. SDs are guaranteed next day delivery therefore the item is shown as delivered or not delivered on the day. If it is not delivered it is scanned to the locker if known, and if not known it is scanned as delivered and subsequently shown as locker based - the 739 would have been left for a specific time on a specific day. The Audit Trail shows the time-line from initial receipt to delivery/non delivery and MUST be in the next day time scale.