Offices 'officially' in trouble?

[POSTMAN]

We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:

10

Canterbury DO (CT1, CT2, CT3, CT4, CT5 and CT6)
Gosport DO (PO12 and PO13)
Waterlooville DO (PO7 and PO8)

Units that report three consecutive days of 30% of DPs failing USO gets you on the list and public RM service disruption website. Then you need three consecutive days below 30% to get off the list (well below and back to stable USO)

The ordinal adjective is decimal; the distributive adjective is denary.

[POSTMAN]

We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:

24

Canterbury DO (CT1, CT2, CT3, CT4, CT5 and CT6)
Gosport DO (PO12 and PO13)
Hyde DO (SK13, SK14 and SK16)
Leicester East DO (LE2, LE5 and LE7)
Swan House DO (LE1, LE3, LE7, LE8, LE9, LE19 and LE95)
Waterlooville DO (PO7 and PO8)
Wilmslow DO (SK9)

Units that report three consecutive days of 30% of DPs failing USO gets you on the list and public RM service disruption website. Then you need three consecutive days below 30% to get off the list (well below and back to stable USO)

The maximum number of Knight Companions in the Order of the Garter.

[Mr Rush]

We were told this morning that the majority of units in the country are in disarray, which is odd because I don't see 7,000 DOs listed here.

[Barnacle]

We were told this morning that the majority of units in the country are in disarray, which is odd because I don't see 7,000 DOs listed here.

I’ve always been amazed that ours hasn’t appeared. Almost as if they were being a tad dodgy with recording fails.

[billycat]

The office i work in has finally made the list out of 70 duties only 2 have had any mail delivered in the last 8 days they cancelled overtime 2 weeks ago and threw all the budget at the agency workers they have now realised on average 20 agency drivers are doing an average of 42 parcels in a 6 hour delivery window influx of managers just delivering just mail not one has completed a duty we had two managers from another office yesterday out of 106 tracked they managed 7 these figures are from our manager who is on the verge of a breakdown asked anybody if they are interested in working sunday just 2 put there name forward i actually feel sorry for him he is just following orders we had a full revision 2 months ago and 98% of the duties are undoable on an average day.

[TopperGas]

We were told this morning that the majority of units in the country are in disarray, which is odd because I don't see 7,000 DOs listed here.

It's baffling how RM just allows Amazon to dump all their excess on them, so have to contend with additional Black Friday items from their usual suppliers and all Amazon's excess on top, and expect a handful of additional agency staff at each DO to deal with the excess.

[bo72]

We were told this morning that the majority of units in the country are in disarray, which is odd because I don't see 7,000 DOs listed here.

I’ve always been amazed that ours hasn’t appeared. Almost as if they were being a tad dodgy with recording fails.

My entire walk failed today. It was recorded as only a third failing. When I questioned it was told the boss wouldn't be happy if he heard the entire walk failed.

[Barnacle]

We were told this morning that the majority of units in the country are in disarray, which is odd because I don't see 7,000 DOs listed here.

I’ve always been amazed that ours hasn’t appeared. Almost as if they were being a tad dodgy with recording fails.

My entire walk failed today. It was recorded as only a third failing. When I questioned it was told the boss wouldn't be happy if he heard the entire walk failed.

Utterly nonsensical. The boss SHOULD be unhappy.

[kazardaimenu]

The boss will be shocked if he’s told it’s Christmas time again.

[POSTMAN]

Where there continue to be issues in relation to USO and Workplan failures across Delivery Offices it is important that the correct and jointly agreed processes are followed, the department would also request that we be informed of such instances to ensure these can continue to be raised with Royal Mail at the highest level...

LTB 078/17 - Royal Mail & CWU National Joint Statement Avoiding Delay (Commit to Deliver) and Reporting Standards

USO Requirements
1. All mail which is prepped for delivery must then be delivered for USO to be met
2. Any delivery route, which is less than 100% complete must be accurately reported as a USO
failure via Delivery Office Daily Reporting (DODR) This includes:
• Failure to deliver any mail defined as prepped, or failure to fully complete a delivery route (e.g.
due to cutting-off, sick absence, road closure, dog at large). This should be reported as a USO
failure unless the affected address is already classified as a USO exception
• Any incomplete loop(s) on an individual route constitutes one part walk failure against that route,
part loop failures must not be rolled up and reported as a single full walk failure
• If parcels are taken out on delivery but returned without having had delivery attempted, then
these must be reported as part route failure(s)
• Items returned that could not be delivered due to Controlled Entry must be correctly handled in
accordance with the Controlled Entry Systems Operational Specification
• Follow the agreed USO Exceptions process to address issues relating to our inability to access
delivery points

[Barnacle]

Thank you Postman.

They (my office leaders), most definitely aren’t recording all that because to record all that, you’d have to be present to record it, and they’re not.

[SpacePhoenix]

We were told this morning that the majority of units in the country are in disarray, which is odd because I don't see 7,000 DOs listed here.

It's baffling how RM just allows Amazon to dump all their excess on them, so have to contend with additional Black Friday items from their usual suppliers and all Amazon's excess on top, and expect a handful of additional agency staff at each DO to deal with the excess.

Yodel have got capacity issues so some retailers will be diverting some of their postings over to RM

[LouBarlow]

We were told this morning that the majority of units in the country are in disarray, which is odd because I don't see 7,000 DOs listed here.

I get stick for how apparently perfect my office is, but even we have walks uncovered at the moment, which has never happened during Christmas pressure in my 20+ years there. I can believe what your manager says.

[Oscar_Grouch]

We were told this morning that the majority of units in the country are in disarray, which is odd because I don't see 7,000 DOs listed here.

I’ve always been amazed that ours hasn’t appeared. Almost as if they were being a tad dodgy with recording fails.

My entire walk failed today. It was recorded as only a third failing. When I questioned it was told the boss wouldn't be happy if he heard the entire walk failed.

May I suggest using the raising concerns feature on the people app?

I have done this recently. The result was a good number of stressful (for the local management) visits from senior types from outside of the operations chain of command.
Questions were asked. Correct procedures were explained, management was taught to count.

We suddenly rightfully appeared on the list for a few days until the OPL's hand was forced into providing some support.

We're still in a mess but it feels more honest...for now.

[kazardaimenu]

Reporting a miss sort or dog at large letter seems a bit excessive but fudging the numbers of cut offs and mail left in is a bit fraudulent. Clearly many rounds are unachievable and won’t get touched this time of year.