They = Royal Mail. I’m not sure why it would be that confusing, but then again. I wouldn’t use the term ‘we’ in that scenario, as I don’t consider myself to be benefitting financially from the arrangement. Hope this helps?CarryingMGMT wrote: ↑18 Mar 2024, 21:52Can you explain what your statement actually means? An awful lot of "they" used in that statement of yours![]()
And to clarify further - Royal Mail/they/we make more money collecting a parcel from a customer, than RM/they/we make if they/customer take it to their/customer post office.